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3.6

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Very happy with my strap

Very happy with my strap. Great quality and speedy delivery. Recommended.

March 8, 2026
Unprompted review
Fitstraps logo

Reply from Fitstraps

Thanks for your review Simon, glad you are happy with our service.

Rated 5 out of 5 stars

I ordered a replacement strap for my…

I ordered a replacement strap for my Garmin Venu 3 on Thursday. I got a notification to say it was dispatched that day. It arrived the next day. The strap is great. I ordered it in white. It really looks nice with the rose gold buckle. Overall, very happy with the purchase - Friendly customer service, fast delivery, great product. Would recommend Fitstraps.ie.

February 6, 2026
Unprompted review
Fitstraps logo

Reply from Fitstraps

Thanks for your feedback Mary, delighted you are happy with your strap.

Rated 1 out of 5 stars

It gives the impression it is located…

It gives the impression it is located in Ireland but is actually based in china. I wanted to buy from an Irish company. Tried to contact them but they do reply to enquirers. Will not use them again

February 7, 2026
Unprompted review
Fitstraps logo

Reply from Fitstraps

Hi Hazel, thanks for your review. I'm sorry our service did not meet your expectations. Just to clarify that we are based in Ireland and not China. Your order was dispatched on time, from our premises in Ireland. However, it does appear that you order arrived 2 or 3 days late. You contacted us about it on a Saturday, and then left this review (on the same day) saying that we didn't reply. We replied on Monday (as our business closes on the weekend). So we had no proper chance to address the issue before you left this negative review. We tried our best to resolve the situation and offer you something in the way of compensation, but received no reply from you. Again, we are sorry for the late delivery.

Rated 1 out of 5 stars

If you want to buy from uk company this is not it. Pretending to be in the uk but in china

This company claims from uk which is why i bought from them in the first place however, item has now been shipped and is coming from china.
Will not buy from this company again.

May 6, 2025
Unprompted review
Fitstraps logo

Reply from Fitstraps

Hi Mrs. Faulkner, I have checked and you are not a customer of ours. It appears that you have left this negative review for the wrong company. We don't claim to be from the UK. We are based in Ireland. You are confusing us with a company that has a .co.uk website. This UK website has absolutely nothing to do with us, and your review should have been left on their page and not ours. I would appreciate it if you would remove the review, and leave it on the correct profile.

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