Smiths Fitted Wardrobes & Kitchens Limited Reviews 

306
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom wardrobes and media walls, noting that the installation team is extremely polite, professional, and respectful of their homes. People also appreciate the seamless design process, mentioning the helpful guidance provided from the initial consultation all the way through to final setup. However, some people mentioned minor inconveniences regarding installation scheduling delays or a lack of protective dust sheets during the work. A few reviewers experienced communication gaps, sales pressure during quotes, or minor property marks while heavy furniture was being fitted.

What people talk about most

Staff

People report positive experiences with staff, highlighting that reviewers frequently praise the... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the high quality and... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the excellent... See more

User experience

Customers had positive experiences with user experience, highlighting that the entire process from initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mercy the designer was great, she took the time to understand all our requirements and options for what to do with the space and was very patient with us while we figured out what we wanted, even invi... See more

Rated 5 out of 5 stars

Very good communication, Rohit the sales guy came out and surveyed the site, gave us all the options and gave us a price. The price was better than all the other companies we asked. The designs are gr... See more

Rated 5 out of 5 stars

We’ve just undergone a large home improvement by smiths wardrobes - this was 4 bedrooms , a study & sliding doors on landing . It’s been transformational for our home . Smiths came highly recommended... See more

Rated 5 out of 5 stars

Many thanks to the complete team from the initial design realised by Shareef and carried forward by the fitting team.The fitters carried the work out with care and precision made suggestions here and... See more


Company details

  1. Fitted Furniture Supplier
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Furniture Store
  6. Home Improvement Store
  7. Office Furniture Store

Written by the company

Discover Fitted Furniture specializes in creating high-quality, custom-made fitted furniture across the United Kingdom. Here’s what we offer: Bespoke Fitted Wardrobes & Furniture: Tailored to your exact needs, whether it’s a fitted wardrobe, sliding wardrobe, loft wardrobe, or a complete fitted bedroom. Wide Range of Styles: Choose from a vast selection of designs, colors, and finishes to perfectly match your taste and home décor. 100% Custom-Made in London: Each piece is carefully crafted in London to ensure the highest quality and precision. Quick Installation: Your bespoke furniture will be expertly fitted within just 3 weeks, providing you with a seamless and efficient service. Nationwide Service: We proudly serve customers across the United Kingdom, bringing luxury and style to homes everywhere. Ready to transform your space? Call or WhatsApp us at 0800 292 2200 to get started today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(306)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. The whole experience with Smiths Wardrobes was amazing. From Anil who came out and done the survey and planning to the office team and the fitters. The owner went the extra mile to make sure we happy and we are 💯. Would recommend to family and friends.
Thankyou once again Smith Wardrobes.

November 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Finished today!

Smiths finished our new fitted wardrobes today... and all in all it has been a positive experience.
We had a number of companies visit to quote, and Anil, who was our initial contact/designer/salesman, was the best of the bunch with regards to design ideas. He was very patient with our indecision, and he was always quick to respond to any questions we had. We have found pricing to be very competitive, and good value for the quality of the finished product. As a company on the whole we have found them very responsive to any communication.
We did have some issues with 2 of the doors originally sent not being correct, but Smiths have been apologetic, happy to put any issues right... and eventually leave us very happy with our new fitted wardrobes! We will definitely consider using Smiths again in the future. Thank you 😊

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very good communication

Very good communication, Rohit the sales guy came out and surveyed the site, gave us all the options and gave us a price. The price was better than all the other companies we asked. The designs are great and the installation team were very accommodating to our requests in regards to handles and different interior layouts. Would recommend 100% for the price and quality.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Smiths Fitted…

A huge thank you to Smiths Fitted Wardrobes for doing such a brilliant job! The wardrobes look fantastic, and the workmanship and attention to detail are excellent. The service was professional from start to finish, and we couldn’t be happier with the result. Would highly recommend Smiths Fitted Wardrobes to anyone looking for beautiful, high-quality fitted wardrobes. Thank you again! 👏

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully crafted

I’m extremely happy with my new wardrobes! The workmanship is excellent, and the team was professional, flexible, and attentive to my needs throughout the process. They did a fantastic job, and I couldn’t be happier with the results. I would highly recommend them to anyone looking for quality wardrobe fitting! This is the 2nd time I have used them for my home and am still impressed.

October 24, 2026
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Rated 5 out of 5 stars

I am very happy with the work that…

I am very happy with the work that smith fitted wardrobe carried out they did a fantastic job and really transformed my 2 bedroom upstairs the wardrobes look amazing
They exceeded my expectations would definitely be recommending them to family and friends

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

I’m extremely pleased with my two…

I’m extremely pleased with my two fitted wardrobes. The quality and finish are excellent, and they fit perfectly into the space, making the rooms look neat, modern and stylish. The overall service was great, and I’m really happy with the final result. I would highly recommend them to anyone looking for beautifully fitted wardrobes!

October 20, 2026
Unprompted review
Rated 4 out of 5 stars

The wardrobes are gorgeous

The wardrobes are absolutely gorgeous, really great quality. The colour and wood finish are both stunning, we are very happy with the result. Smiths managed to beat a quote we had from a large provider by a significant amount, and the process was all very smooth. The only reason I am giving 4 stars rather than 5 is because we had some issues with the timing of the installation and the wardrobes were not completed on the original date agreed, however this was not a huge issue for us in the end. Overall very happy with Smiths

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship and fantastic…

Excellent workmanship and fantastic service

We recently had a fitted wardrobe, mandir and TV media wall unit completed by Smiths Wardrobes, and we are absolutely delighted with the results.

From start to finish, the experience was excellent. The workmanship is of a very high standard, and the finished units look fantastic. The fitters deserve a special mention — they were extremely hardworking, professional, polite and clearly took great pride in their work. They paid attention to detail and made sure everything was fitted perfectly.

The quality of the finish has exceeded our expectations, and the whole lounge has been completely transformed. We are so pleased with how everything has turned out and would happily recommend Smiths Wardrobes to anyone looking for high-quality fitted furniture and excellent service.

A big thank you to the whole team for doing such an amazing job!

Preethi

October 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Highly recommend, always ready to help and answer any queries. I had three bedrooms 2 last year and the other one last month in a very short time. Top quality material and job. They leave everything spotless after they finish. Happy with their job!

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really made a deference

Really made a deference
Prompt on messages and queries always there
From Adam who made the measurements till the fitters
Quality in every way that it is all that i can say
I also shared the phone number to all my friends and colleagues
More then happy with my wardrobe
Thank you team thank you Adam

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Do not look anywhere else.... this company is fantastic.

I do not normally do reviews, however the positive experience from Smiths Fitted Wardrobes initial visit to work completion was one of absolute confidence. The design was adjusted by ourselves a couple of times with another revisit but it didn't seem a problem with the designer at all, he really knew about the sizes, product and possibilities of the fitting team who were outstanding. Every detail is millimetre perfect, tidy, great work ethic and we are absolutely thrilled with our walk in his and hers closets. All 18mm board, including the backs which on other products would be much thinner. The drawers and doors are all made on site, no prefabrication and all with solid 18mm. We will definately have them back for our daughters room fit out and other projects.

October 2, 2026
Unprompted review
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Rated 5 out of 5 stars

My wife absolutely loves her new fitted wardrobes!!

Karl visited and provided a detailed 3D spec of what the build would look like

As soon as I saw the spec I agreed to proceed with Smith’s

Fitters were there around 11am and finished the job at 8pm!

I have to say the finish is almost identical to the computer image that Karl provided me with

Has made a small Dressing room look very smart and inviting

The finish on the build is exceptional and knowing it has a 10 year guarantee is a piece of mind

The guys were clean and considering the amount of cutting during the day left our property spotless

I would recommend Smith’s 100%!!

September 21, 2026
Unprompted review
Rated 4 out of 5 stars

I wanted some under stairs storage…

I wanted some under stairs storage built and contacted Smiths after a recommendation from a friend. Adam came out to measure out and was very friendly. He designed what I wanted and I decided to go ahead there and then.

I booked a fitting for three weeks later and contacted them a couple of days before just to make sure everything was still going ahead, I didn't get any response but thought nothing of it as they may have been busy. I messaged again the night before just to see what time they would be coming and received a response that "due to unforeseen circumstances" they would not be attending. I thought that was pretty poor, to only communicate this 12 hours before they were supposed to be here so I lost a lot of faith in them. I did try and cancel the build but they worked hard to find a team to install and eventually confirmed that they would be coming the following day.

The installation team did not speak any English, which made it quite difficult to make sure everything was as I wanted it to be. I am also in a top floor flat so they were unable to cut the wood outside; it would've been good of them to bring some dust sheets or something to cover my lounge furniture as I am still finding dust / chippings everywhere and it has got into some electrical equipment I have in the room but I suppose they weren't to know the location of my flat beforehand.

The actual build differed slightly from the design I had wanted but its something that I can work around so not a major issue. There are some minor defects here and there and one of the doors is no longer flush to the frame (two weeks after installation) but overall it is of good quality.

I would recommend Smiths to others, however, I would make sure to be on top of communication with them and make sure everything is going as it should be. I would also make sure to prep the rooms they will be working in before arrival to avoid the mess.

September 26, 2026
Unprompted review
Rated 2 out of 5 stars

Damage caused to walls and ceilings

My husband and I had wardrobes and a bookcase fitted in August 2026. When we checked the final installation, unfortunately we noticed numerous scratches and gouges on our surrounding walls and ceilings, caused by the fitters carelessly carrying and moving the panels. We raised this promptly with the company and eventually agreed on a refund of £200 for the damage caused. It then took weeks of chasing for the payment to actually be made to us. We were disappointed with the installation and the service overall and we would not recommend or use this company again. Deepti & Bhavik

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID BY ALL COST!

AVOID BY ALL COST!
The possible worse company to deal with in every way. The work is diabolical. These new reviews are all fake as 6 months ago there were mostly bad reviews.
Zero in communication. Zero liability. Zero quality. Zero reliability. Zero trust. I can go on. These guys come in nicy nicy but they lie. They’re no reliable. They currently owe me money and think they got away with it.
Please avoid this company. There are so many better ones don’t be fooled by the prices. They change it and make you pay more for the most rubbish wardrobes. Do not trust these people!!

September 30, 2025
Unprompted review
Smiths Fitted Wardrobes & Kitchens Limited logo

Reply from Smiths Fitted Wardrobes & Kitchens Limited

We take genuine customer feedback seriously and are always willing to investigate and resolve any legitimate concerns.

However, we are unable to identify any customer, order, project or outstanding refund/payment under the name “Charlott Brighton” from the information provided in this review. The review also makes several serious allegations but provides no identifiable details that would allow us to investigate them.

If you are a genuine customer, please contact us directly or provide Trustpilot with your order number, postcode and the name used on the contract so we can verify the project and address your concerns.

Until we can verify these details, we cannot confirm that this review relates to a genuine experience with Smiths Fitted Wardrobes.

Smiths Fitted Wardrobes & Kitchens

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I am very pleased with my new wardrobes. I am a returning customer and 100% recommend 👌 Thank you to all at Smiths especially Adam Victor who provided a superb service and for the courteous, professionalism of the fitters. I am a very happy indeed!!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really pleased with the fitted…

I’m really pleased with the fitted wardrobes installed by Smith Fitted Wardrobes. From the initial consultation through to the installation, the whole process was professional, smooth and well organised.

The wardrobes look fantastic and have made a huge difference to the room, making much better use of the available space while also giving it a clean, modern finish. The quality of the materials and workmanship is excellent, and the attention to detail during installation was impressive.

The team were friendly, punctual and respectful of our home, and everything was completed to a very high standard. I would happily recommend Smith Fitted Wardrobes to anyone looking for a quality fitted wardrobe and a professional service. Very happy with the finished result!

August 18, 2026
Unprompted review

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