Five Leafs Reviews 475

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items often exceed expectations and feel more expensive than their actual price. Many consumers are also very satisfied with the delivery service, describing it as fast and smooth, with orders arriving within reasonable timeframes. People appreciate the stylish designs and the accurate sizing of the clothing. However, some customers experienced issues with orders, including missing items or longer than expected shipping times. A few reviewers also expressed dissatisfaction with the quality of certain products, such as a jacket with a faulty zipper or items that did not match the appearance or description on the website. Additionally, some people found the return process challenging due to unclear communication about international return shipping.

What people talk about most

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the clothes,... See more

Product

Clients share ambiguous opinions on product quality and sizing. While some customers praise the good quality,... See more

Order

Customers had ambiguous experiences with order. Many reviewers were satisfied, praising fast delivery within... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good quality for the price, with... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered an viral outfit and the Quality is nice but i have to say that the shipping took too long cause i waited 17 days, but fiveleafs gave us an 10% coupon, cause of the delay, for next order. Als... See more

Rated 4 out of 5 stars

This would have been a three star, however customer services response moved it up a star. The products all seem good quality and a decent price. However the items took a loooong time to arrive and... See more

Rated 5 out of 5 stars

I was honestly skeptical at first because I found the brand on TikTok and I usually avoid ordering from places I haven’t heard of, but I took the risk and it seriously paid off. The hoodie I ordered c... See more

Rated 5 out of 5 stars

I absolutely love everything! The clothes are stunning, super stylish, and made with excellent quality. The jewelry is gorgeous and looks even better in real life. Delivery was fast and smooth, and ev... See more


Company details

  1. Clothing Store

Written by the company

Want to look good without spending a lot of money? We got you! Trusted by thousands of happy customers and built around quality, comfort and clean designs — We at FiveLeafs bring you everyday pieces that don’t just look the part, they feel it too. No weird fits, no overpriced hype, just solid pieces you’ll wear on repeat.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

475 reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

10/10

It was easy to purchase, nothingcomplicated fast shipping, easy to contact and find information if something went wrong. Everything was perfect ❤️💯🔥

January 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad quality, Made in China, shipped from China although not clearly stated

I am afraid, I have to downgrade this e-commerce from two to one star.

They asked me to delete this review to get my money back. Then I accepted to have only half money back and leave my review so that other people read my bad experience, but they didn't pay it yet and they also don't answer my mails any longer.

Meanwhile, their "puffer jacket" got a hole in just one week use.

I don't recommend it and I won't buy any longer from them.

Here my initial comment:

Made in China:
Shipping takes a lot of time because items are made in China.
They state the business was "found in the UK" on their website, but items are shipped from Shenzen since they are made there. There is no reference to this on their website.

Puffer Jacket:
Description
Ultra-warm yet lightweight – no heavy bulk
1 size up recommended
Relaxed fit jacket
100% cotton [?????]
Relaxed, unisex fit that looks great on everyone

I received what I've ordered for EUR 49 (full price would be 110, as stated on the website). Size is ok (I followed their recommendation), and yes it's puffy, but the outer nylon layer is very thin. I see no particular quality as respect to common, cheaper items, but it's my opinion.

Support team:
Very quick response, very kind. The two stars are for them.

Return policy:
I won't send it back since I would have to pay return shipping costs.

False label:
Weird but true: the label inside the jacket as well states "100% cotton"... why that? Just curious.

Aiming at becoming viral, but quality?
They give you a discount to apologize for "unexpected delays", they offer free items to those who promote their outfit on social media and also state clients have a chance to win a PS5, ipod etc. They aim to go viral.

January 26, 2026
Unprompted review
Five Leafs logo

Reply from Five Leafs

Dear Enrica,

Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty and would like to address your points clearly and transparently.

First of all, we’d like to clarify that we have not received any direct complaint from you regarding a quality issue prior to this review. We always encourage our customers to contact us directly if there is any concern, as this allows us to resolve matters quickly and fairly.

Regarding production and shipping: while FiveLeafs is a UK-founded brand, our products are sourced from multiple manufacturing partners across different countries, not exclusively from China. To maintain competitive pricing while scaling production, our main warehouse and fulfillment center is located in Asia, which may affect shipping timelines.

We understand that this could have been communicated more clearly, and we truly appreciate your feedback on transparency, it helps us improve.

As for the jacket materials, the “100% cotton” label refers to specific internal components used during manufacturing. We understand this can be confusing, and we are actively working with our production team to improve labeling clarity.

That said, if you feel the item quality does not meet your expectations, we truly want to make this right. If you reach out to us directly, we are happy to offer you a full refund without requiring a return, your satisfaction is important to us.

Our goal is not only to grow as a brand, but to do so responsibly, with customer trust at the core. Your feedback helps us move in that direction.

Please feel free to contact us anytime, our support team will be glad to assist you personally.

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Rated 5 out of 5 stars

I absolutely love everything

I absolutely love everything! The clothes are stunning, super stylish, and made with excellent quality. The jewelry is gorgeous and looks even better in real life. Delivery was fast and smooth, and everything arrived perfectly. The items look exactly like the photos and fit absolutely perfectly. I’m beyond happy with my purchase and will definitely be ordering again. Highly recommended!

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Good service!

We orderd with Five Leafs three times. Onze the fit was to small. Five Leafs asbest for pictures and send usa free bagger size. That's so kind and a very good service. I would certain recommend Five Leafs!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Trustable / quality

At first I was a bit skeptical about this site. But now I’ve ordered two products from here and ever since I can’t stop wearing it, the quality amazes me and the designs as well. Shipping wasn’t that long also.

January 26, 2026
Unprompted review
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