Five Leafs Reviews 475

Reply from Five Leafs

Dec 12, 2025

Hi,

Thank you so much for sharing your feedback with us — we truly appreciate it, even when it is not positive. We are deeply sorry for the experience you described. This is absolutely not the quality or service we want for our valued customers, and we sincerely apologise for the inconvenience and disappointment caused.

Whenever an issue like this occurs, we always resolve it by offering a free reshipment or a refund, depending on what works best for the customer. However, after carefully checking our system, we were unable to locate your order or find any previous contact from you regarding this matter.

To assist you properly and resolve this as quickly as possible, we kindly ask you to contact us directly, so we can look into this immediately and provide you with the most suitable solution — whichever option you feel most comfortable with.

Your feedback truly means a lot to us, and we appreciate you taking the time to share it. We are very much looking forward to hearing from you so we can make this right.

Reply from Five Leafs

Dec 8, 2025

Hi,

Thank you for your feedback — we truly appreciate you taking the time to share your experience, and we are very sorry to hear that you were disappointed with the quality of your items. This is certainly not the standard we aim to provide, and not the experience we want for our customers.

Please note that whenever something like this happens, we always do our best to make it right by offering the best possible solution based on what the customer feels most comfortable with.

We kindly invite you to contact us directly so we can review your order and provide you with a suitable resolution.

Thank you once again for your feedback — we hope to hear from you soon and have the opportunity to resolve this for you.

FiveLeafs Support Team

Reply from Five Leafs

Dec 6, 2025

Hi Linus,

Thank you for taking the time to share your feedback. We are sorry to hear that the sizing did not meet your expectations, and we truly appreciate you bringing this to our attention.

Regarding your comment about our designs, we want to clarify that FiveLeafs creates and sells its own clothing. All our pieces are produced through our partnered manufacturers, and we do not copy or reproduce designs from any other brands. We take our brand identity and originality very seriously, and we are committed to offering customers unique products.

For the sizing concern, we want to reassure you that whenever a customer experiences a size issue, we always resolve it by offering a free reshipment in the correct size. However, we have not been able to locate your order number or find any previous contact from you regarding this issue.

Please reach out to us directly so we can assist you and provide the best possible solution. Your satisfaction is important to us, and we hope to make things right.

Thank you again for your feedback. We look forward to hearing from you soon.

Reply from Five Leafs

Dec 10, 2025

Hi Daniel,

Thank you for taking the time to share your review. We are truly sorry to hear about your experience.

We have carefully looked into your case, but unfortunately we have not received any complaint or message from you regarding any sizing or quality issues. We kindly ask you to please reach out to our customer support team directly so we can assist you properly.

Whenever a customer faces a size issue, we always offer an exchange option or a free reshipment, and we do this without requiring a return. We simply want to make sure you receive the correct item that fits you well.

Please give us the chance to fix this for you by contacting our support team. We are here to help and will make sure your issue is resolved as quickly as possible.

Thank you again for your feedback.