The Home Furniture Shop Reviews 

829
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Placed my order 04 October 2023,with delivery date of December, even though was showing as in stock when I made my order. Since then, I have not heard from Five Noir. I have continued my payment... See more

Rated 5 out of 5 stars

We ordered a garden furniture set and on delivery there were a couple of missing cushions, damaged table leg and an incorrectly sized and shaped cover. A quick email to the company and the issues wer... See more

Rated 5 out of 5 stars

Abbie rang me this morning to complete my order and she was such a lovely friendly woman, I never once felt pressured into buying anything, she took her time and got me really good prices it was a lov... See more

Company replied

Rated 5 out of 5 stars

Was pleasantly surprised when entering the showroom at how big it was and how much variety they had, we were left alone to browse and there was no pressure to buy, very helpful staff. The furn... See more

Company details

  1. Furniture Store
  2. Garden Furniture Shop

Written by the company

Home furniture store


Contact info

3.7

Average

TrustScore 3.5 out of 5

829 reviews

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3.7

All reviews

(829)

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Rated 5 out of 5 stars

Absolutely Perfect!

What absolutely perfect service I received. I was in on 15th August where I was helped by one of your hardest workers, Abbie. She was very helpful and represented your company in the best way that left a lasting impression.

Treasure this one! You’ve been very lucky to hire this woman!

August 15, 2023
Unprompted review
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Rated 2 out of 5 stars

Very disappointed

Very disappointed.
Only recieved half of the furniture and it’s taken 6 weeks to even have an appointment slot for the other half to come.

No cover sent which I also paid for!

July 10, 2023
Rated 1 out of 5 stars

I do not recommend this company ,

I do not recommend this company, I purchased a rattern furniture set , and 2x cocktail bars.

After constant mess around with delivery dates . We finally received the furniture.
What we received is not what we asked for .

The glass surround had no clips
One stool had no cushion and was faulty
And we were given two cooler stools in brown not grey instead of our cocktail bars.

After ringing up again and emailing in.
We were told they were sent to us and the cocktail bars I’ve set up with finance already to pay for aren’t actually in stock for another 3 weeks.

I was told as a good will gesture I can keep the little stools even tho one is broken basically Be grateful essentially.

So fast forward to today I have had two cushions arrive not the stool and they’re a different colour.

Also our gas ignition is faulty and doesn’t work.

I’ll be honest the furniture it’s self is stunning, but the customer service and speed is shocking.

I feel completely let down, by this company and won’t be ordering from them again.

This is my honest review

July 17, 2023
The Home Furniture Shop logo

Reply from The Home Furniture Shop

Hi Kyle... I have tried contacting this regarding your experience with ourselves. I have followed up to check your availability.
Regards

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Rated 5 out of 5 stars

Perfect experience

Perfect experience. Abbie was amazing, such personal help. Delivery exactly as promised. The guys put my furniture where I'd asked them too.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from abbey

Abbey the person who I spoke to was really king and managed to get the right size table I wanted as it wasn't on the website will definitely be using again.

August 16, 2023
Unprompted review
Rated 2 out of 5 stars

Delivery meant to be in 14 days

Delivery meant to be in 14 days, and I'm still waiting! No communication , i had to chat to them twice and was given wrong information!
Shocking!!

Just to update I still have not received my delivery, apparently I never answer the text that they sent, which I never received!! I asked for manager to call me ( Natalie) she did and again not listening what I was saying, so I asked to cancel the order and still waiting for their reply which should be in 24 hrs… ( not received yet of course…)

This company is a scam, don’t believe in their deals!

July 17, 2023
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Rated 4 out of 5 stars

Bought my dream table and chairs

Bought my dream table and chairs
From this company and I couldn’t be happier it’s beautiful there was a few hiccups with the delivery which is why I gave four stars Abbie was brilliant sorting out last minute express delivery for me thankfully :) would deffo recommend will order from them again ! Thankyou :)

August 12, 2023
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Rated 5 out of 5 stars

Abbie was great

Abbie was extremely helpful, very informative and professional. Helped out a lot for me to arrange payment and delivery over the phone.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Abbie has been so very helpful today

Abbie has been so very helpful today. Its been a pleasure to shop with Five Noir she's a great asset to the company. I would definitely recommend the company to my friends.
Thank you
Abbie your a star

August 9, 2023
Unprompted review

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