UPDATE: After 34 days and filing official complaints, Shift Manager Miles finally fixed the IT bug and restored my funds. The issue is resolved, but the support system needs major improvements. I a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
when a freelancer does NOT deliver the proper files (the Vector files) and you've just paid $144 and now you can't them printed - you are hooped. The person who did the job is gone - and sadly, the c... See more
Keeping my funds for 121 days! Total wage theft and zero support. Fiverr suspended my account on January 19 without a valid reason. According to their own Terms of Service, funds from disabled acco... See more
Great help from Sabacca (Fiverr.com) only take 20-30 minutes filling self assessment definitely use service again next year. Highly recommend many thanks 🙏 😊
Company details
Written by the company
Fiverr is connecting every business to the world’s most skilled digital freelancers, in the simplest way possible. With Fiverr, you’re able to quickly assemble teams with skilled freelancers, execute projects of varying complexity, and accelerate growth for your business–whether you’re part of a startup or Fortune 500. Today, Fiverr is a leading digital freelance platform offering first-class freelance talent across 700+ services, on an AI-enhanced platform, and within any budget. Fiverr helps organizations use freelance to tackle any challenge or capitalize on any opportunity–and quickly–to make way for the breakthroughs that transform your business. Make more possible with freelancers. Make more possible with Fiverr.
Contact info
NY, NY, United States
- www.fiverr.com
Replied to 36% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
6 Years on Fiverr Ended With Client Abuse and a Refund After Delivery
I worked as a freelancer on this platform for almost 6 years. My last project there was completed last year, and after that experience I decided to stop offering services entirely.
During the project, the client repeatedly used language such as “moron,” “stupid,” and “clown” in conversations with me. I reported the behaviour to customer support multiple times, but the response I received was essentially that they reviewed the situation and advised me to continue delivering the work.
At that point, I no longer felt the platform was able to provide a professional working environment for freelancers.
What made the situation worse was that the project had already been completed and delivered, yet the funds were still refunded to the client despite the work being finished.
After nearly 6 years on the platform, that experience was enough for me to step away permanently.
All the tax related freelancers are…
All the tax related freelancers are scammer on Fiverr. Just lost 600 USD. They never come on call. Reply to you using ChatGPT. Don't deliver at all. Once you accept payment, fiverr takes no responsibility whether freelancer delivers the work or not.
This does not appear to be possible…
This does not appear to be possible based on the circumstances. I have not interacted with the platform in over a year, and the only time I previously used Fiverr was for my first business, which had no issues or violations and remains in good standing under a different email.
I am now attempting to create an account for a separate business using a new email, and it was immediately suspended before any activity took place. I had not contacted any users, browsed gigs, or engaged with the platform in any way.
Given this, the stated violations are not applicable. This appears to be an incorrect automated flag, and I am requesting a manual review and clarification on what specifically triggered the suspension.
*
Thanks for reaching out to us regarding the status of your account, which was permanently disabled due to violations of our guidelines: contacting other users with unsolicited offers, suggestions, phishing, malware, or anything unrelated to their Gigs or orders is prohibited. Please refer to our Community Standards to learn more about Spam.
Please be advised that, per our guidelines, creating a new Fiverr account while having a disabled account is not allowed.
BEWARE SCAMMER SELLERS!!!!!
BEWARE SCAMMER SELLERS!!!!!! unfortunately got scammed by a seller and Fiverr didn't care and wouldn't refund my money back.
Terrible no one used this service
Terrible no one used this my first gig was cancelled by them still not received any money or any service. my second gig they used purely AI and did not give me anything I agreed with a seller to. when I asked for my money back I am still waiting I have to go to the financia ombudsman. I thought going through PayPal would helps the matter but no. They used to be Good.
Bad communication
Bad communication. I accessed tgeir webpage and another one tge sane day. I made a purchase on their but was confused later and thought the transaction was forced by the other webpage. I disputed it online and on the same day I realized it was theirs for a pending purchase so I contacted the bank and requested to cancel it it. Long story short, they blocked me and did not provide the service I paid for although my canceling the dispute returned tge full payment to them. Once they got the refunded amount, they stopped replying to my email and never submitted the service.
I'm sooo disappointed
I'm sooo disappointed by Fiverr service and its level of customer service. Its freelancers are a joke. I had one deliver but only partly did the job and one who said they had started but I had to keep chasing and he still did not provide me with anything...just kept pushing back the date and was over a week late - There is no accountability and freelancers can ghost you if they no longer want to hear from you. The Fiverr customer service team is slow and hard to reach. I would NOT recommend at all. Also do not go for any freelancer by the name of Fynix Novus - a complete waste of time!
BEWARE SCAMMER SELLERS!!!!!
BEWARE SCAMMER SELLERS!!!!!! unfortunately got scammed by a seller and Fiverr didn't care and wouldn't refund my money back.
A placed an order less than 24 hours…
A placed an order less than 24 hours after that I placed a cancellation request. Fiverr denied the request and then hours later they gonna tell me that the work is done. I canceled the request because I realized it was a scam between a fake job offer recruiter sending me to Fiverr employee to say that I need certain documents in order to apply to this job offer and that each of these 5-9 documents would be $50. Michelle pretending to be Kaiser Permanente for a Director IT role. The Scan was between this so called Recruiter, Michelle and the fiverr Elite worker Dianne. I am trying to get my money back. It hasn’t happened yet.
Fiverr Permanently Suspended My Pro Account With Zero Evidence
I am a vetted Fiverr Pro seller. That means Fiverr's own team reviewed my credentials, approved my profile, and granted me their highest professional designation. I passed their vetting process. I earned that status. And then, without warning, Fiverr permanently suspended my account citing two allegations: "suspicious money transfer" and "multiple accounts."
Here is the truth of what followed.
I reached out to customer support immediately and asked one simple question: what specifically did I do wrong? I asked for the username of the alleged secondary account. I asked for the transaction ID and date of the flagged payment. Across multiple agents, Jade, Felix, and a supervisor named Terry, not one person provided a single piece of specific evidence. Not one.
Instead, I received copy-paste responses telling me the decision was final, that the team had reviewed it multiple times, and that customer support could not help me further. When I pushed for escalation, I got silence. Over 3 days passed after my last message to the supervisor with absolutely no reply.
To make it worse, my first completed order on the platform was also cancelled. I delivered the work. The client accepted it. The order was marked complete. Fiverr cancelled it anyway, taking away my rightfully earned payment with no explanation.
I have been patient. I have been professional. I have documented every message in this conversation. And at every step, Fiverr has responded with vague language, corporate deflection, and a complete refusal to show me the evidence they claim to have against me.
This is how Fiverr treats a Pro account holder. Someone their own platform vetted and trusted.
If you are a freelancer considering Fiverr Pro, understand this: the protection and credibility they promise you means nothing the moment their automated system flags your account. You will receive no transparency, no evidence, no real human review, and no fairness.
I am still waiting for a proper response. My account remains suspended. My earnings from a completed order remain taken. And Fiverr's customer support has gone silent.
Fiverr, my case is still open. Do the right thing.
Username: watsonza
Ticket: 14443994
Scam!
Scam!! They are not accepting my account nor thier customer support is replying
I paid to get planners done by Madison…
I paid to get planners done by Madison R. And when I received the 1st planner from a KDP order the cover page was so poorly done and looked like a screen shoot not an actual design done by her. I told her I’m not satisfied and to refund a partial percentage or I will write a review.
She refused and I cannot contact her again, which I understood it was Fiverr doing. I unpublished my 2 planners she did for me. She is not qualified and absolutely do not know what she is doing. I will not recommend her at all.
I lost close to $600
Another thing is that it’s very difficult to get in touch with Fiverr. No customer service agents last communication was 4/14/26
Terrible
Terrible. I was looking for a modder to commission a mod, and I found myself suddenly banned without any warning or emails. When I asked for support (it's not easy to contact them), I simply received a generic "You're violating the rules." I asked which one, since it wasn't true and I'd been paying attention, but they didn't respond. I tried again three times and the same thing happened, as if I were talking to a bot. Stay away from this site, it's awful.
Fiverr is a freelancer website where…
Fiverr is a freelancer website where buyers and sellers come to meet to purchase and to deliver services, it's a place where people get to work independently and freely without been under a boss or company . It also secure the risk of been scammed by online sellers
BEWARE AND AVOID FIVERR AT ALL COSTS
This is actually a shame but indicative of this backwards world. Im a legitimate consulting practice of nearly 10 years. I setup my business profile in January but have been fortunate with enough work that I've never made it live and public.
However, my business is purchasing a solar system to reduce energy costs so I reached out to FIVERR "engineers" for electrical and structural drawings. EVERY SINGLE ONE OF THE SIX FIVERRS I CONTACTED LIED, WAS OUT OF THE US DESPITE STATING THEY WERE WITHIN THE US, GAVE NAMES AND LICENSE CREDENTIALS OF SOMEONE THAT WAS NOT THEM.
PLEASE UNDERSTAND THESE PEOPLE WERE IMPERSONATING LICENSED PROFESSIONAL ENGINEERS (PEs)
After attempting to vet these sellers over 2 weeks every single one admits they are outside of the US and they are not really thise people but "THEY REFER WORK TO THEM FOR FINAL STAMPS." when I pressed for validation of the hand off relationship to the real engineers, they all disappeared.
HERE IS WHERE FIVERR DOESNT CARE ABOUT YOU, OR ME, OR ANYONE GETTING SCAMMED AND THEIR ULTIMATE GOALS ARE GREED AND DONT CARE ABOUT YOU.
I make a report and the dumb ass, lazy world we live in, still driven by greed to not to put a real human into the mix to save labor dollars and max their profits, I am forced to an automated bot thing that then gives me prompts to make a claim at some other link which is a) insufficient for the details and b,) forces me to make 6 individual reports. Who has time to do their work for them 6 times!!! Like i said lazy and greedy. I send an email citing my frustration, telling them how they are nuts to think im filing 6 claims.
I get the canned 'human trained to be a robot' response to go to this link to file 6 separate cases. I respond tearing them apart. Not cursing, not belligerent, completely professional but im sure they were 'oh so offended' at being called out for a bs reporting model that discourages reporting, how embarrassed they should be making it that hard because it damages the entire community and I shared all 6 sellers, authorized them to access my messages and told them to have a nice day.
And get this! Here's how Fiverr levels up their game of greed and hurts us even more. Instead of sharing all the pertinent public details about each seller,.especially new ones with no ratings like these 6, they have this clever trick to make you upgrade to Premium to see thise details which might help you avoid sketchy sellers. Again, Greed!!!!!!
Then get this. April 28 i get a permanently deleted account notice (see screenshots) for 'content generated January 13' the only thing I generated then is my professional business profile. Ive been practicing Human Resources for 34 years and running my own consulting practice almost 10 years and there is no reason whatsoever I woukd create anything but the finest reflection of my business and capabilities.
Fiverr looks away from thieves and scammers and this hurts you. Fiverr hides seller information hat could inform you more of a sellers credentials behind a pay wall and this hurts you. Then when you are a diligent, conscientious member of the Fiverr community and uncover fraud, Fiverr makes reporting onerous and this hurts you. Then when you take the time to screenshot and share everything, they do nothing and this hurts you. And when you call them out on tje epic greed and failure they reach back in time 3 months and fabricate a reason to target and retaliate against you and permanently delete your account with the most vague reasons citing you can contact customer support BUT NO CONTACT INFORMATION.
FIVERR is the epitome of service today. Self serving, greedy, the lowest effort possible at the lowest cost to line their pockets with as much money as they can at your RISK and expense. Then they retaliate like a maladjusted teenager who was just chastised for epic failures.
Fiverr should be fined and penalized under some sort of commerce law and when enough buyers are scammed to the level it becomes obvious how they operate unilaterally for their profit I hope it rises to the level.if a class action lawsuit and this record helps substantiate proof. I have every message and screenshot to all 6 scammers and every email fail from fiverr when needed.
BEWARE AND AVOID FIVERR AT ALL COSTS.
For this appeal on biggastatepr
For this appeal, I must address why my long-standing PR services were suddenly flagged as "prohibited." Since I haven't changed my offerings, the issue is likely due to updated policy enforcement or an automated misclassification of standard PR activities as prohibited "misleading" or "third-party" violations.
I have offered the exact same PR and media outreach services since the first day I started on fiverr and gained pro vetted status while only being the platform a year My Gig history shows a consistent track record of 50% of my orders completed and 11 canceled and i spoke with support on every turn and successfully completed orders with positive feedback, demonstrating that my services have historically met Fiverr's quality standards."
Clarification of PR vs. Prohibited Actions: "My services involve standard media outreach and press release distribution, which are legitimate marketing practices. I do not provide 'guaranteed' placements, 'fake engagement,' or 'paid reviews,' which are the specific activities prohibited under the Integrity and Authenticity policy."
No Intent to Deceive: "As a professional PR freelancer, I provide clear disclaimers that my work involves pitching to editors and journalists. I have never used misleading titles or overstated claims about what a buyer might achieve, ensuring compliance with the 'Misleading or Deceptive Services' guideline."
Request for Specificity: "Given that my offerings have remained unchanged, I am concerned that an automated system has misidentified a standard PR term as a violation. I respectfully request a manual review of my two specific warnings to clarify which exact word or service triggered this flag.
Good platform…
I create my gig easily and the platform looks professional. I hav not recived any orders yet, but I know many people are doing great work and earning here. hopping for success soon.
Auto-Banned. 8 Days for a Reply. Zero Accountability
I sent a freelancer a single message asking which package fit my order. Within the same minute, Fiverr permanently banned my account — no warning, no review, no human involved.
I emailed support to explain that their system is clearly malfunctioning if it auto-bans paying customers for asking pre-purchase questions. It took them 8 days to respond. No apology. No acknowledgment that their system might be broken. No interest in fixing what flagged me in the first place.
If an algorithm can permanently terminate your account in under 60 seconds and the company can’t be bothered to look into it for over a week, that tells you everything about how Fiverr treats the people paying their bills. Avoid.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








