A completely painless process from start to finish. Good communication from Mark who was very helpful with delivery process of the courtesy car and subsequent delivery of the repaired car. The car... See more
Company replied
Location
Switch locationNova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lack of communication We were a little frustrated when we didn’t have regular updates on the repair schedule for our vehicle. We understand the logistics in obtaining parts but would have liked re... See more
Company replied
Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more
Company replied
My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Bournemouth
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom
- 023 9266 2756
4.3
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish, would use again.
September 26, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
peter,
We are happy you had a great experience with our service from beginning to end. Thank you for the positive review; we appreciate it.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Grundmann,
We appreciate your positive feedback! We're so glad you were happy with our prompt service, communication, and the quality of the repair.
Fix Auto UK
Terrible communication
Actual repair was fine but extremely difficult to get a status update (phone calls never answered), poor courtesy car, slow service (3 weeks!) and terrible customer service upon drop off demanding excess payment at door with no prior notice given regarding this payment.
September 18, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Kate,
We appreciate you sharing your experience. whilst I'm pleased your actual repair was fine, We're sorry to hear about the difficulties in getting updates, we had similar problems to book your car in so maybe there is a network issue there, I appreciate your repairs took longer than hoped and the courtesy car was not as big as your Nissan Qashqai, we normally explain all excess payments at first contact so there are no unexpected payment request, if you were unaware that you had an excess then we apologise. We'll review these issues to improve our service.
Fix Auto UK
A very swift repair
A very swift repair, and was kept well informed of progression. Car was returned looking like new.
September 25, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Paul Atkins,
We're happy to hear that the repair was swift and you were well-informed. It's great to know your car was returned in excellent condition. Thanks for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Stephen Jarrett,
We're happy to hear that you were pleased with our communication and the quality of our work. Thank you for your positive feedback!
Fix Auto UK
God communication and quick turnaround…
God communication and quick turnaround with vehicle
September 17, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Bob,
We appreciate you taking the time to leave us this wonderful feedback. We are happy that you were pleased with our prompt service!
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Maryanne Hart,
We regret that your experience was unsatisfactory. I understand we are still in the middle of resolving your complaint regarding your rear wiper but hopefully that will be dealt with soon, I'm afraid it is true that customers are responsible for paying to replace punctured tyres on our courtesy cars We appreciate your feedback and will investigate.
Fix Auto UK
Great communication and very speedy…
Great communication and very speedy service. The repair is amazing and my car looks beautiful. Very professional all round.
August 15, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Jane Webley,
We appreciate you taking the time to leave us this fantastic review! We are so glad to hear you received great communication and speedy service, and that your car looks beautiful.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Ann Clarke,
We appreciate you taking the time to leave us a review. We are so glad to hear you found our team helpful and the service prompt!
Fix Auto UK
Effective communication was noted
Effective communication was noted. I was updated on each step. My MOT expired whilst the car was in the garage, amazingly, your team arranged and facilitated my MOT renewal before I got my car back. Extra mile, this was much appreciated.
August 1, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Christabel Chipalo,
We're happy to hear that our communication was effective and that you were updated throughout the process. We appreciate your recognition of our team going the extra mile to arrange your MOT renewal. Thank you!
Fix Auto UK
A positive outcome from a unfortunate accident
My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair.
The repair seemed to take a long time but there was a lot of work to do and the repairs were all done to a high standard.
We were supplied with a sweet little courtesy car whilst the repair was ongoing.
All in all a positive experience from an unfortunate accident.
July 23, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Mr Thomas Edward Short,
We appreciate your positive feedback and 5-star rating. We're glad to know you were kept informed about your repair and that you were happy with the standard of work. We aim to provide a great experience.
Fix Auto UK
Fix auto did a lovely job on my…
Fix auto did a really lovely job on my car. Really pleased with the repair of a sizable dent. Friendly service too.
August 4, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
Sally,
We're delighted to hear that you are pleased with the excellent repair work done on your car and the friendly service you received. Thank you!
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
Matthew Haynes,
We appreciate your feedback and regret the time estimation issue. i have reviewed this and i can see that your car had extra damage on stripping which meant we had to order more parts. i can see we kept you informed of this but maybe we could have explained that this can happen prior to your car coming to site, i see you thought we would only have it for one day, typically repairs take 7 days (on average) i do think the "amazing service" would have taken us off of the 1 star mark though.
thank you for your feedback
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you taking the time to share your positive experience with our team and the work completed. We are so glad you are happy!
Well
Well, you did a good job since your sister with us down and the communication was a bit bad but never mind, but the paint job in the eyes looks really good.
June 5, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're glad you appreciate the paint work, and we apologize for the communication issues and any inconvenience caused. We appreciate your feedback!
I recently had some work done at Fix…
I recently had some work done at Fix Auto UK on my car’s bumper, license plate, and rear camera and I couldn’t be happier with the experience! From the moment I dropped off the car, the team kept me updated every step of the way with clear and timely communication. The quality of the work was excellent, everything looks and functions perfectly.
What really impressed me was the attention to detail. Not only was the repair done professionally, but my car was returned spotless, both inside and out. It’s rare to find that level of care and customer service these days.
Highly recommend Fix Auto UK to anyone looking for honest, top-quality auto repair. Very satisfied customer here, I’ll definitely be coming back if I need anything in the future!
May 27, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you were satisfied with the work done on your bumper, license plate, and rear camera. We aim to provide clear communication and appreciate you noting the team's updates. It's great to know the quality of work met your expectations and that you found the attention to detail impressive. We value your recommendation and are grateful for your feedback.
Friendly Team A1 Repair
The finished repair was A1 and the mechanics we saw were friendly and helpful. They did have the car quite a time but we did get a courtesy car and phone updates which was helpful so all good!
April 30, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're glad the repair was completed to a high standard and that our mechanics were helpful. We appreciate your patience and are happy the courtesy car and updates were useful!
As New
A very professional repair it looks brand new.
WELL DONE TO THE PEOPLE INVOLVED
I have recommended you to ALL my friends
Robert C Jones
April 23, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're happy to hear that you feel the repair was professional. Thank you for recommending us!
The whole experience and the front office attention to detail.
The whole experience, including the finished Jo
May 1, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We're so glad to hear you had a positive experience! We strive to provide excellent service and are thrilled you enjoyed the finished job.
Quality of workmanship superb and took…
Quality of workmanship superb and took control of the job loading with insurers beyond our expectations. The communication on the other hand was extremely poor. Chasing job up was very frustrating and calls diverted between offices lead to extreme frustration
May 1, 2025
Reply from Fix Auto UK - Fix Auto Bournemouth
We appreciate you acknowledging the quality of our workmanship and our commitment to working with insurers on your behalf. We understand that communication can be frustrating, i can see there were time we did try and call you but it went to voicemail, we sincerely apologize for the difficulties you experienced in reaching us. We value your feedback and will use it to improve our communication processes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.