Very little communication, no updates on how the repairs where going or an expected completion date. Had to ring up only to be told my van would be completed approx two weeks later than expected. Then... See more
Location
Switch location429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
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See what reviewers are saying
Absolutely great experience, well updated at every step. Only thing I would change is possibility of courtesy car drop off. Lady on the left counter in the office on Tuesday 15th Sept was very helpful... See more
Company replied
Fix Auto Dagenham were great. They fixed my car to an excellent standard. They kept me informed regularly. They returned my car washed and cleaned which was a very nice touch. Staff were great and fri... See more
Company replied
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Dagenham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, United Kingdom
- 020 8592 6111
4.6
Excellent
286 reviews
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My repairs were done on time to a high…
My repairs were done on time to a high standard. After it was delivered back to me, I noticed a non body work issue and when I mentioned it to the company they were straight back at my place to collect the car and fix it. Top rate company, highly recommended.
February 7, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Ms St Rose, thanks so much for taking the time to share your experience with Fix Auto Dagenham. The team will be very proud to hear they delivered a great service and are highly recommended by you. Thanks again Paul
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Lisa, thanks so much for taking the time to share your experience, we are extremely grateful and will share your kind words with the team. Warm regards Fix Auto Dagenham
Good repair and result
Good repair and result. Only very minor thing that I can comment on was a line of glue from masking tape left across top of door. Really not a problem though. Having trouble finding a comment for you.
March 26, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Anthony, thanks so much for your feedback and your very kind words. Warm regards Fix Auto Dagenham
Great customer service
Great customer service, pick up and dropping facility. It was our 1st time experience and it was hassle free. Thanks, fix auto team!
March 27, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Zubair, thanks for your kind review, we are really grateful that you have taken the time to share your experience, the team will be so pleased to hear that,. Thanks again Fix Auto Dagenham
I’m over the moon!!! Thank you…
I thought the service provided was outstanding!!! My car went in dented and scratched after a non fault accident… Dirty and looking a bit sorry for itself….. A week later came out dents and scratches gone, cleaned inside and out.!!!! Even checked my tracking… Staff were friendly and provided a professional response to any enquiries!
I’m absolutely over the moon! Thank you so much.
March 25, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Ron, thanks so much for taking the time to share your experience, and for the kind words which we will be sure to share with our team.
Thanks again Fix Auto Dagenham
Very good job
March 17, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for taking the time to share your kind words.
Fix Auto Dagenham
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks Suzie, the team will be so pleased to hear your kind words. Thanks again Fix Auto Dagenham
Did not clean the car left me with the…
Did not clean the car left me with the mess I was very upset
March 1, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Dagenham
Fix Dagenham gave a 5 star service
Fix Dagenham gave a 5 star service
Communication was excellent and everyone was so helpful nothing too much trouble
Car was finished to perfection and cleaned
Thank you so much
February 23, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Jackie, thanks so much for your review, the team will be so pleased to hear it.
Thanks again Fix Auto Dagenham
Top service fixing my car
February 16, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Liviu, thanks so much for taking the time to share your experience with Fix Auto Dagenham
Fixed my car in quick time
Fixed my car in quick time, earlier than anticipated
Kept in touch and arranged a convenient time to return my car that suited my work schedule
February 7, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Matthew, thanks so much for taking the time to share your experience, the team will be so pleased to hear your kind words.
Thanks again
Fix Auto Dagenham
Excellent service and communication
Excellent service and communication, went above and beyond when i returned with an unrelated issue yo assist me. Would recommend every single time now.
January 17, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Gemma, Thanks so much for your review. We are always happy to help and appreciate you sharing your experience with us. The team will also be so please when we share this with them. Thanks again.
Fix Auto Dagenham
Very friendly helpful and polite.
Very friendly helpful and polite.
Had good practice organised everyone knew what they were doing
One small thing cant get through on the phone 1st time
December 19, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Helen, thanks for your review, noted regards the phone.we shall be sure to look into that. Thanks again Fix Auto Dagenham
excellent job
January 4, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Bhopinder, thanks so much for your kind review. Fix Auto Dagenham
My car repair was done and finished by…
My car repair was done and finished by date given . It was returned to me at home and was arranged around the time of me being home .
,
January 4, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Jacqueline, Thanks so much for taking the time to review us, and for your kind words. Hopefully you won't need us again but if you do we would be happy to help again.
Many Thanks Fix Auto Dagenham
Great customer service
Great customer service, kept me updated throughout the process.
Quality and speedy work would highly recommend.
January 5, 2023
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Jon, thanks so much for your kind review, the team will be so pleased to hear that.
Thanks again Fix Auto Dagenham
Excellent job done
Excellent job done. But customer service should do by answering phone calls and not waiting to time off shift. That's bad and not good customer service.
December 19, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks for your feedback Michael, we will be sure to share it with the team and resolve the phone issues.
The service was very nice and helpful…
The service was very nice and helpful and the job was done Perfect
December 22, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Andrzej, thanks so much for taking the time to review us, and for your kind words. The team will be so pleased to read them.
Thanks again
Fix Auto Dagenham
Very impressive and professional…
Very impressive and professional service. Customer service was absolutely A* communication was great throughout!
The Garage is very organised especially the front desk lady who dealt with us (can’t remember your name sorry). I love the way they took our concerns seriously and went over and beyond to double check our vehicle. Highly satisfying.
Very happy with the quality of the work done and the co-ordination between them and enterprise.
Thank you and well done FixAuto
November 14, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Wow, what a lovely review, thanks so much for your kind words Elcee, the team will be so pleased to read them. Thanks again Fix Auto Dagenham
Seriously poor customer service
Seriously poor customer service, no communication and blaming customer for their incompetence! Refused to return vehicle at customer’s request because they didn’t believe the customer!
!!!! Avoid !!!!
December 15, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Vikki, We have now reviewed the notes on our system and the email comms between yourself and our team, we are incredibly sorry the service was not up to your expectations. We can see that your complaint, and the delays, were predominantly driven due to the excess payment that we had been advised was due, unfortunately, as much as we would like to take our customers word all the time the contract we have with your insurer does not allow this. It specifically states that we are to work on their instruction as the fee payer and not the drivers. Whilst this does not make much sense to us as, we feel, the owner of the vehicle, yourself, should have full autonomy with regards to their own vehicle but the insurers and claims advisors insist that they are the fee payers so they have the autonomy.
Unfortunately this lead to them not advising us until the 15th that they had waived your excess. Prior to that we were instructed to collect an excess. Unfortunately as much as you advise us their was no excess due we can only work with what the fee payer are telling us, it is genuinely not about whether or not we trust you, it is about us following the somewhat strict and unwavering contract with the fee payer.
I also can see in the notes that once that was cleared up we then found it hard to find a convenient time for you to deliver your car back, we do accept that sometimes our customers cannot get around their working hours and we often struggle to get our team to work outside of our working hours, this lead to an impasse that i believe that issue has now been resolved and the car is now or was arranged to be returned to the hire car companies premises so it can be present when you return their vehicle.
We hope that clears up some of the confusion that lead to the issues towards the end of your journey with us and apologies again for any confusion our inconvenience you experienced.
Warm regards
Fix Auto Dagenham
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