Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Location
Switch locationWoodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
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See what reviewers are saying
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great job done the booking in process took ages (shortage of parts seamed to be the reason but apart from that very friendly and helpful customer service from all staff.
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Company details
About Fix Auto UK - Fix Auto Durham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
- 0191 385 1747
4.9
Excellent
345 reviews
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Reply from Fix Auto UK - Fix Auto Durham
Hi Martin
Thank-you so much for taking the time to review our service. The team will be so happy to hear you were pleased with everything.
Kind regards
Karen, Fix Auto Durham
10/10 brilliant garage!!
Absolutely brilliant service from start to finish. As a young girl sometimes garages can feel quite intimidating but everyone was so lovely! Micheal brought my car back and explained everything so clearly, he was so friendly! Oh and thank you to Donna who answered the phone everytime I rang with every little silly question I had!
April 8, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Louise
Thank-you so much for your lovely review. We do try to make the experience as stress free as possible and pleased that you did feel at ease. I will certainly pass your kind words onto Michael and Donna. They will be happy with your comments.
Kind regards
Karen, Fix Auto Durham
Amazing service car looks better than…
Amazing service car looks better than before . Also I had a 4G Number plate that was badly damaged and Michael fixed it and left it in the boot which means I can put it back on my car tomorrow. Thanks Michael an amazing 5 ⭐ service …. Above and beyond .
March 27, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Chris
Thank-you so much for your 5 star review of our service. It will make Michael's day to hear that his efforts with your number plate were well worth it.
Kind regards
Karen, Fix Auto Durham
Great service from start to finish
Great service from start to finish. From collection of my vehicle, to its return, and Donna kept me constantly updated with the progress of repairs to my car. Highly recommend this company!
March 25, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Larry
Your recommendation is very much appreciated. We do strive to make your experience with us as smooth as possible and Donna will be pleased you were happy with her customer service.
Thank-you
Karen, Fix Auto Durham
Incredible service
I really couldn’t thank the team enough for the repairs to my car. Everyone that I spoke to was so kind and amazing. Picked up my car today and Micheal was spot on and made collecting my car so easy. I’m over the moon with the work and will 100% be coming back when needed!
March 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Katie
We appreciate your kind words and are thrilled to hear that you were pleased with the quality of our work and our customer service. I will certainly pass your comments on to Michael, it will make his day.
Thank you
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Kimberly
Thank-you so much for the 5 star review. Always good to hear you had a positive experience with our team.
Kind regards
Karen, Fix Auto Durham
From booking in to collection every…
From booking in to collection every thing was organised perfectly, big shout out to Jason Michael and Donna, and the repair is fantastic, top job from a top outfit
March 5, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Ron
Thank-you so much for the fabulous review. It is always good to hear everything with your repair went well. I will certainly pass your kind comments onto the team but in particular to Jason, Michael and Donna.
Kind regards
Karen, Fix Auto Durham
First rate service all round
Great service from the 1st phone call until the return of my vehicle . Repair standard was excellent and communication was always clear and precise . The driver who picked up then returned my car was professional and very understanding of my situation . A really good example to other garages how to treat customers . Extremely happy .
March 17, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Norman
Thank-you so much for the 5 star review of our service. So pleased to hear you were happy with everything; from our first phone call to the repair of your vehicle. Your compliments will be passed to all.
Kind regards
Karen, Fix Auto Durham
Top quality job
Top quality job, kept me informed of all work being done on my car throughout the whole process. Would highly recommend, and the bodywork is amazing, a job well done by all Involved at Fix Auto.
March 14, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi David
Thank you so much for the review. Great to hear you were happy with everything from the repairs to the customer service.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Lynsey
Great to hear you were happy with our service.
It is always appreciated.
Kind regards
Karen, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Alison
We appreciate you taking the time to review our services and are very grateful for your 5 star review.
Kind regards
Karen, Fix Auto Durham
Amazing service
Amazing service! My car had been in a bump that took out the passenger door and the under side of the passenger side as well and within a week it was as if nothing had happened to the car!
Miracle workers! Couldn’t ask for better customer service keeping me informed of events as well as how the car was returned. It had been hoovered and even an unrelated mark on one of my doors was took away as well.
Hopefully I don’t have to go back with any more broken doors but if I did I wouldn’t hesitate. Unreal service!
March 3, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Jack
Wow!! Thank you for the fabulous review. We all work hard to provide an experience like this and your kind words make it all worthwhile.
I have shared your review with all the team, they are absolutely delighted.
Many thanks
Karen, Fix Auto Durham
Excellent service collected car told me…
Excellent service collected car told me what date would be finished and it was on time car looked like a new car cleaned and work done to high standard would definitely recommend this garage Andrew and Michael so good Houghton le spring branch
February 26, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Sharon
Thank-you so much for your amazing review. I will also pass your comments on to Andrew and Michael.
Kind regards
Karen, Fix Auto Durham
Removed all the worry from a stressful situation and did an excellent repair
Great from start to finish
February 7, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Maureen
Thank-you for your five star review of our service. We're always happy to help.
Kind regards
Donna, Fix Auto Durham
Excellent service and staff
Excellent service and staff, from taking vehicle in for assessment to booking in for repair was so easy.
Very quick turnaround on an excellent bodywork repair.
Highly recommend
January 31, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Clive
Thank-you for your five star review of our service. Pleased you were happy with the repairs and our staff.
Kind regards
Donna, Fix Auto Durham
Reply from Fix Auto UK - Fix Auto Durham
Hi Kenneth
Thank-you very much for awarding us a 5 star review of our services. It's good to hear you were happy with our regular updates.
Kind regards
Karen, Fix Auto Durham
Outstanding Customer Service
Outstanding customer service, I was kept up to date throughout the time the repair centre had my vehicle. Staff were professional and friendly. Extremely happy with the work which was done to my car, it looks brand new.
January 13, 2025
Reply from Fix Auto UK - Fix Auto Durham
Hi Tonia
Thank-you for your five star review of our service. Pleased you were happy with the repairs and our communication with you.
Kind regards
Donna, Fix Auto Durham
Brilliant service and friendly…
Brilliant service and friendly mannerisms from both Michael and Donna .
Couldn't of asked for a better service , top job from start to finish . Going above and beyond for a top quality finish .
January 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Durham
Hi Darren
Thank-you so much for taking the time to review our service. Great to hear that you were happy with everything and I will certainly pass on your kind comments to Michael and Donna.
Kind regards
Karen, Fix Auto Durham
absolutly fantastic service the staff…
absolutly fantastic service the staff were so friendly and went above and beyond. only issues was nearly no fuel left in my original car when i collected it but aprt from that very good service.
December 20, 2024
Reply from Fix Auto UK - Fix Auto Durham
Hi Andrew
Thank-you for taking the time to review our service. Always appreciated. Please let me take a look at the file regarding the issue with fuel and I will give you a call.
Donna, Fix Auto Durham
The team was very professional
The team was very professional. I was constantly updated about the repairs to my car throughout the time it was with them. I highly recommend Auto Fix Durham, they exceeded my expectations.
December 18, 2024
Reply from Fix Auto UK - Fix Auto Durham
Hi Ebba
I'm so pleased to hear that you were happy with everything. Thank-you so much for taking the time to let us know.
Kind regards
Karen, Fix Auto Durham
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