Fix Auto UK - Fix Auto Leicester Reviews 

Frustrations
After the accident Fixing Auto Leicester called me to book a first assessment to give an estimate of costs and repair times, a technician and I did a walk around and he wrote everything down it took roughly 15 mins, he mentioned that the Customer Service advisor would call me once costs were approved to give me a repair date.

Fixing Auto Leicester called me to book the car in to be repairer, originally they booked it in for the 9th July but 2 days before the car was meant to be going in they said a part on order was delayed and they would have to post pone it to the 26th Aug (that’s when they would have a courtesy car available)… Originally giving me an estimated repair time of 2 weeks.

The car went in for repair on the 26th of August (which at that time I explained that the airbag light was on due to the accident), however the car was not fixed by the 5th of September, it was delayed by a week. I kept calling for updates during the week and they ensured me that would be ready now by the 12th of September. After 3 calls on the Friday 12th of September (1st 9am / 2nd 12:30 / 3rd 3pm) they told me the car did not pass the quality check due to an airbag warning light on (which I told them about when dropping the car off on the 26th of August), and now they would have to take the car to the Ford dealership. On the 18th of September I called them again only to be told that the car is booked in for the 26th of September to be looked at with Ford, and now the completion date is the 30th of September.
It took 5 weeks to be repaired, as the MD or Operations Director would you be proud of the service above?

How it can be improved
Processes and Systems drive behaviour; the current processes are not fit for purpose therefore failing to deliver what the customer wants.
My suggestion would be to review the current processes from the moment the car gets checked in (Checklists), Review of Scorecard KPIs, the communication process internally (Review meetings, etc) and externally with the customer. There might be a problem with the capacity of the site looking at the planning method, as well as working standards.

Because this was a brand new electric vehicle only very recently imported into the UK my vehicle took over 3 months to repair. However, excellent repairs were carried out and my vehicle was restored to it's as new status. Thank you.

Prompt communication

Very good service

FixAuto - Leicester was used to remove and re-install the battery of my Hyundai Inster 02 following a recent accident,as part of the overall reapairs to the rear of the vehicle.

Thank you again for fixing my Granddaughter’s car she is well pleased another superb job
Much appreciated to Laura and the team
John

Absolutely brilliant service. Staff very professional and helpful from the very start to the finish. Originally required 12 days to complete repairs but actually managed to complete in 4 days to help me out. Repair is fantastic and vehicle came back as good as new even complete with full wallet inside and out. Would recommend all day long outstanding service

Thank you to Fix Auto Leicester for repairing my car. The car has been fully repaired back to how it was before the accident. Also, thank you to Naomi for keeping me up-to-date whilst the car was kept at their garage. Naomi has always been lovely to communicate with and gave me reassurance about the progress of the repairs whenever I enquired which I very much appreciated. The whole process was very smooth and very little paperwork was involved.

They are attentive to customers. My car was returned promptly, cleaned inside and out and looked like new. After the upset of an accident (not my fault) this was a really good feeling!

Five star service from this company. The whole team were polite, professional and delivered excellent customer service.
A special thanks to Ali and his body shop team for the excellent workmanship and repair to my vehicle.

Unfortunately my car was a total loss, and insurance write my car off, I cannot thank Laura, April and Dan for taking the stress off me, was a stress free process, communication was amazing, thank you guys you are and asset to the team :)

Good communication through out. They made it easy by picking up the vehicle and dropping off at my chosen time.

Perfect job (as best as I can tell!).
The washing/valeting of the car was unexpected, and very welcome!

Clear and accurate description of the works required carried out efficiently and with consideration of my personal circumstances. Many thanks to Fix Auto.

Fix Auto were great to deal with from start to finish, quick response friendly
People, very happy with the work they carried out highly recommend
Thanks again

I have just got my car back and I am very happy with the repair

The staff were all brilliant and the bodywork of my car is now beautiful once again.

Efficient and helpful from the moment we dropped the car off to when it was delivered back to us. Kept us well informed with regular updates and was completed on time. The work carried out has been done to a high standard and the car was nicely valeted before it was returned.