Fix Auto UK - Fix Auto Mid Devon Reviews 422

fantastic customer service everyone made the process easy
jody was amazing she is a credit to your company
the quality of the work done was spot on
thankyou to everyone who made it happen

Our Audi Q5 was scratched while parked in Exeter. The culprit left the scene befoere we returned to the car.
After an online search, we took the car to Fix Auto in Crediton. We couldn't be more pleased with the way the case was handled, and with the end result, which mainly involved polishing. In less than four hours, the car was restored to exactly the shine it had before the incident.
My thanks to the team for a first-class job. On the evidence of the work on our car, I wouldn't hesitate to recommend Fix Auto.

The work done on the car was very good. The contacts were good, excellent staff. The only overall criticism was that it was a long time (about 4 months) from accident to finished repair. This may not have all been the fault of autofix though.

Kept me informed during the process. Good job.

Very good repair service car was picked up and returned. Standard of work was excellent. However, communication could be better. We had to ring several times for updates and expected phone calls didn’t materialise. We were given estimated completion days but it was nearly a week before the car returned to us. On the whole though we are very pleased with the quality of workmanship on our car

Good repairs undertaken and staff very helpful. Car was returned in very ckean condition both inside and out. My only reservation was about the time this took although waiting for delivery of spare parts and the need for me to go on a pre-booked holiday in France were partly responsible.

Fix Auto is reliable. Fetched and delivered my car on time. I was delighted they could fix it rather than ‘scrap’ it! Front bumper looks ‘as new’! Valeted inside beautifully and smelt divine inside too ( what fragrance IS that?!!!) I love my car now more than ever, and am very grateful to Fix Auto. THANK YOU 🙏👍😄

Everything went smoothly, I was kept in formed how the car was coming along. The courtesy car was new and very nice! When I got my car back it was immaculate, full valet and polish made fall back in love with it!

Great service, car was done whilst on holiday, picked car up and delivered back, super paint job

Very good communications smoothed out a potentially stressful situation. Repaired vehicle returned to us promptly.

My car was collected when they said it would be and the repairs were done to a very high standard. Communications were excellent and the car was returned to me having been cleaned and valeted.
Overall a faultless experience and I would not hesitate to recommend this company and also use again if needed.

I am certain that the work that has been done on my car was the best I have ever had in terms of the whole process ( agreeing a date of the work, providing a hire car through NFU Mutual, repairing the car, and then delivering my car back to me) which was faultless. The management staff who spoke to me were cheerful and most effective. On reflection, the car was in superb condition when returned to me, properly the best I have ever had after a repair - - " As good as new" springs to mind . Thank you.

Excellent service - had a problem with the one of the doors on its return but once reported it was deal with and fixed promptly.

The repairs appear to have been completed to a high standard. However, we did experience some issues with communication, 90% of which we had to initiate. There were a number of occasions when expected telephone calls or other messages were not received. There were several delays to getting the work finished after expectations were raised that the car would be finished soon. Then another delay would be advised. We are very pleased to have our car back now and pleased with the work which has been done.

Really quick kept me updated! Great job

Since posting the following review Fix Auto have fully rectified the two issues I mentioned….so my rating is now excellent. 5/5.
My vehicle damage was caused by a large van skidding across the front of my car then ripping the headlight unit sideways. It didn’t look too bad, at first, but ended up costing the other insurers over £2,600! As far as I can tell the repair has been carried out excellently with a perfect match to the dark metallic grey paintwork. (I always wonder however, does the perfect match endure you can see older vehicles everywhere with doors or wings with a slightly different shade to the rest of the car) ….two slight criticisms, the number plate was scratched in the accident but not replaced, and there is a tiny cotton thread embedded in the new paintwork….. otherwise it would have been a 5/5 score.
The initial stages of booking in were excellent the web site receiving photos of the damage was brilliant, but as I anticipated hidden damage was likely and extra parts were needed which led to a bit of a delay. ( no problem for me because we were out of the UK and not in any hurry)
All the staff we dealt with were first class, and as we were not going to be home we asked for the car to be delivered to our address once repaired, but with key kept safely at the paintshop office. When we arrived home the car was parked in our driveway, leaving a space for other visitors as I had requested, and it was perfectly cleaned inside and out. ( a nice surprise)
Being away 5 weeks we half expected a difficulty with staff ‘not being able to find the key’….but no they knew exactly where it was and fetched it immediately and were extremely pleasant. (100% for the lady and man we dealt with)

Everyone we spoke to was helpful, courteous and knowledgeable, including the delivery drivers
Repair work was excellent and was completed in a timely fashion, even though there are some parts shortages. Would recommend.

Completley faultless service in all aspects collection ,delivery,repairs and superb customer service. you will not get better

Excellent customer service! First class repair and extremely polite and helpful staff. Highly recommended!

Everyone we dealt with at Fix Auto Mid Devon was knowledgeable, helpful and professional.
Really great service all round. Thank you.