Fix Auto UK - Fix Auto Newbury Reviews 

603
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TrustScore 5 out of 5

4.8

Furlong House, Hambridge Road, RG14 5UT Newbury, Berkshire, GB

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Rated 5 out of 5 stars

Bloody brilliant - we had our daughters car repaired here after it was very aggressively keyed. Having had a number of ridiculous estimates elsewhere, we got a sensible quote from these guys and they... See more

Rated 5 out of 5 stars

Brilliant experience having one side of my car resprayed at Fix Auto. The team kept me updated throughout, and the final result is flawless. The paintwork is perfectly smooth, and the colour match a... See more

Company replied

Rated 5 out of 5 stars

Good quality of repaired using genuine mercedez benz body panels and paint was match perfectly also was kept up ro date of the repair progress thru out the whole process Well done to frazer and the... See more

Company replied

Rated 5 out of 5 stars

Amazing service and brilliant customer care. My van failed it's MOT at a different garage using service stop to arrange it, when service stop called me they said it was going to cost £4300 a lot! So I... See more

Company replied


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Auto Dent Removal Service
  5. Car Repair and Maintenance
  6. Car Service

About Fix Auto UK - Fix Auto Newbury

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Furlong House, Hambridge Road, RG14 5UT, Newbury, Berkshire, United Kingdom

  • 01635 898330

4.8

Excellent

TrustScore 5 out of 5

603 reviews

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4.8

All reviews

(603)

5,695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and very good work…

Fantastic service and very good work completed. Managed to accommodate a fast turnaround too

October 30, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Hello Henry,

Thank you for your 5* review. We are pleased to hear you were impressed with our fast turnaround and service.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Van was sent for MOT with a £200 budget…

Van was sent for MOT with a £200 budget approval for any repairs required. Vehicle was MOT, with necessary repairs and returned to us in under 24hours and under budget! Can't get better than that!

October 3, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Rob,
Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great customer service that went the…

Great customer service that went the extra mile.

September 24, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Rob,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!
Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Impressive quality service

A pleasure to deal from beginning to end. Collected my damaged car and supplied a charming replacement vehicle. Did a brilliant job on my damaged bodywork and delivered the car back. Smooth and efficient service all the way through.

September 25, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Nick,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great repairs - 10/10

Great repairs and would highly recommend without hesitation! My car came back washed spotless. Thank you for the fast and efficient service

September 20, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Toyah,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 4 out of 5 stars

Match to original colour

Match to original colour, Mazda Soul Red Crystal, very good.

Car was washed, finish to windows and mirrors poor, otherwise would have scored 5!!.

September 19, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Mr Knight,

Thank you for your 4* Review.
We appreciate you mentioning the great color match. We are sorry the window finish on this occasion was not perfect.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Great service and price

Always friendly and helpful.

September 12, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Hi,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Fix Auto (Newbury) - Excellent

We have used Fix Auto (Headley Body Shop, Hambridge Road, Newbury) for repairs to our Volvo XC60 on more than one occasion and each time the result has been fantastic. Their estimates for repair are in our experience, much less than neighbouring repair shops. They also complete the repairs in line with their time estimate, which is very useful. So if you want repair excellence, best pricing and timely completion - look no further.

September 16, 2025
Unprompted review
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Dave,

Thank you so much for your glowing 5* Review.
We are happy to hear that you've consistently had fantastic experiences with our repair services. It's great to know our estimates and timely completions meet your expectations. Thank you for your positive feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Always a great service from Frazer and…

Always a great service from Frazer and the guys at Fix Auto Newbury.

September 13, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Stephen,
Thank you very much for your fantastic 5-star review
We're glad you had a great experience with our service. Thank you for taking the time to leave us such positive feedback.

Fix Auto Newbury

Rated 5 out of 5 stars

OMJ NETWORKS

Very good work and service

September 5, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear John,
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

They done an excellent job repairing my…

They done an excellent job repairing my car

September 11, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Julie,

Thank you for your 5* Review.
We are happy to hear that your car repair experience was excellent. Thank you for sharing your positive feedback with us!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Helpful and useful advice

Helpful and useful advice; also very reasonable in terms of pricing .

September 10, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Mr Willmott,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Brilliant bodywork repair

We’re really pleased with our repair, you’d never know it had happened!

August 20, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Kim,

We're so pleased to hear that you are happy with our work and that the repair is unnoticeable. Thank you for your positive feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Prompt & reliable service

We have been using Fix Auto for over 10 years and they always go above and beyond to keep our fleet of vehicles working.

August 18, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hi Atul,

It's great to know we consistently meet your needs and exceed expectations. Thank you!

Fix Auto Newbury

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Great job. Would definitely recommend.

August 15, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hi
We are so glad you had a great experience with our friendly and efficient service. Thanks for the positive feedback.

Fix Auto Newbury

Rated 5 out of 5 stars

Brilliant garage

Brilliant garage, friendly, fair pricing and got the works done quickly for me as it was an MOT repair on a sill being welded, repaired and repainted.
Would highly recommend these guys to anyone needing work done on their vehicles.
Thanks again guys,
George

August 7, 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear George,

Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Excellent work

Excellent work. Very happy with the work done. Frazer was particularly helpful.

August 1, 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Lisa,

We're happy to hear that you were pleased with the work. We appreciate your positive feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Replaced a rear bumper & reflector that…

Replaced a rear bumper & reflector that I had as spares! Just needed an extra rear break cluster, prep & spray to complete my bodywork. All done in 2 days, as estimated. Lovely job. Car looks new.

August 13, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Tony,

We're happy to hear that the bumper and reflector replacement, along with the new brake cluster, prep, and spray, were completed in the estimated time. We're glad your car looks new, and we appreciate your positive feedback!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

A reliable independ Vehicle repaier.

I have used Fix Auto (Previously Headley Motors) for many years to do the maintenance and repairs on various vehicles they have always been excellent. The quality of their work has always been first class. They have always supply a courtesy vehicle whilst they have mine. The repaired vehicles are always cleaned throughout before return. They can undertake bodywork and mechanicle repairs on almost any make of vehoicle.

August 13, 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Andy,

We are happy to hear that you've consistently experienced excellent service. We're glad that the quality of our work, courtesy vehicles, and vehicle cleaning meet your expectations. Thank you for your feedback.

Best regards
Fix Auto Newbury

Rated 1 out of 5 stars

I had a truly awful experience with Fix Auto - AVOID!!!

I had a truly awful experience with this company from start to finish, and wanted to warn others (especially female drivers) who may be considering using this company.

I booked my vehicle in to have a series of small scratches fixed, (£700 plus VAT), and was given a hire car that didn’t start properly and had clearly seen better days.

My car was left with them for nine days, and when I told them I needed to collect it for it’s MOT they fobbed me off again and again, saying it would be ready later. I must have called them five times asking.

When I was finally allowed to collect it on the morning of my MOT, it was clear the work had not been carried out properly. They had missed several scratches and small chips of missing paintwork on either side of the vehicle, and when I pointed these out to Fraser, one of the business partners, he was extremely rude.

He went on to tell me it was an old car and that he’s done me a favour by repairing things I hadn’t asked for (it’s my pride and joy, and when bought was the top of the range Saab convertible, and has been very well looked after my my local Saab garage). He started raising his voice, huffing and puffing, and my son in law had to ask him to calm down. The front bumper hadn’t been re-attached properly, leaving a gap on one side, and the water jets hadn’t been removed. to carry out the re-spray, so the paint will flake off in a few years.

It is safe to say I would not recommend this company to anyone, but especially female drivers. His manner was appalling, and when Fraser’s business partner came out to take a look, he did have to apologise on his partner’s behalf for the way I’d been spoken to.

Please take your vehicle elsewhere, would
be my recommendation.

July 10, 2025
Unprompted review
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

We're very sorry to read this review and disappointed by the accusations made, which we strongly dispute.

The reviewer did not request a hire car as part of the estimate, yet we still provided one as a goodwill gesture — one of our own personal vehicles — to support her while her car was off the road.

The claims made by the reviewer are inaccurate and do not reflect the work carried out or the service provided. We pride ourselves on honesty, professionalism, and going above and beyond for our customers — which is reflected in our many other reviews.

We would encourage the reviewer to contact us directly to resolve any concerns, rather than make public statements which are misleading and damaging.
Frazer

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