Fix Auto UK - Fix Auto Park Royal Reviews 

Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.

It took more than three weeks to repair and respray the damage leaving me without a courtesy car for 10 days. Part of the rear wing was not repaired at all. I had to push the repairers to finish on the day they told me the car would be ready. And I had to pay an Uber to collect it myself.

Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show.

So, ideally this should have been tested and checked before handing the car over

Positive aspects of my experience: 1 The garage was local and convenient to drop my vehicle for repair. 2. My dealings with Customer Service Advisor, Donna was pleasant, as she is professional and friendly. Negative aspects of my experience: 1. My car was in the garage for 5 months, during this time the customer service and communication regarding timescales of parts and work was non-existent. 2. When my car was ready and returned back to me it was dusty outside with visible footprint marks on the driver side door panel from the mechanic/s.

Easy process, good communication and fantastic repair job

My car was involved in accident which needed repair, fix auto done an amazing job, staff are friendly and my
Car is brand new.
Didn’t have to wait long either.

The repair of the damage to the car was good but I don't think they checked all of the related issues. For example, the passenger door on the drivers side did not work properly. I did not find this until I had gotten home and I needed to return to the shop. So cost me another 2 hours.

Great customer service.

They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to. The work done seems brilliant. Someone kindly drove me to the local tube station so I didn’t have to walk. Great communication all round. Thanks very much

Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.

Very efficient, nice to deal with and lovely finish. Well done

Fantastic service. Genuine, friendly staff and sorted my car right out. Communication was great too - couldn’t ask for more. Thanks guys! Would use again, though hope I don’t have to!

I am writing to formally provide feedback about the standard of service we received during the recent repair, which I consider to be among the worst I have experienced for any vehicle I have owned.

Inconsistent and unreliable communication

Throughout the repair I dealt primarily with Dxxxx and Mxxx, and rarely received a consistent answer from either. I was frequently told "I can only go by what's on the system in front of me," and was given conflicting information about the parts on order — at various points I was told a rear bumper, then a front bumper, and eventually a front spoiler was on back order.

A particularly stressful event was our pre-booked trip to France via the Channel Tunnel on 13th June. On several occasions, Dxxxx told me the car was at "polish stage" and would most likely be ready by 11th or 12th June. Both Dxxxx and Mxxx were aware of the urgency and assured me they would call with updates. Despite this, I did not receive a single proactive call from Dxxxx despite her promising to provide an update. Mxxx left me a voicemail early on to call him back. The only call I received was Pxxxxx on 11th June, informing me the car would not be ready because it needed a new exhaust. I later discovered that Fix Auto had only submitted the authorisation request for this part during the week of 8th June (6 weeks after receiving the vehicle) — which directly contradicts having told me the car was at "polish stage" days earlier. A car cannot be in its final finishing stage while still awaiting authorisation for a required part.

I had also asked Dxxxx and Mxxx on several earlier occasions whether the exhaust needed replacing, and neither could confirm this — despite photographic and video evidence submitted by us before the vehicle was collected clearly showing the exhaust had been pushed in 3-4 inches from the rear impact. I cannot understand how this was missed from the original parts order.

Refused delivery on collection

When the car was finally ready on 24th June, Pxxxxx refused to deliver, as previously agreed, citing concerns that it would be too hot for his employee to return via public transport. No attempt was made to consider alternatives — such as delivering the car earlier in the day before the heat became an issue, or arranging a taxi for the employee's return. The tone of the call gave me the clear impression that the disruption this caused me was of no concern.

Time and stress incurred

Beyond the practical issues outlined above, the whole process has been a significant drain on our time. The constant need for us to chase Fix Auto for updates, combined with the poor and often contradictory communication, has been genuinely stressful. While I recognise this cannot be reduced to a monetary figure, it has been a real distraction from work and family life over an extended period, and this should not be underestimated.

Summary

Taken together, this experience involved poor communication, contradictory information, a missed and costly personal commitment, an unprofessional refusal to honour an agreed delivery, and an ongoing burden on our time and wellbeing — with no apology or acknowledgement of the impact throughout.

I am very disappointed with the service provided by this garage. The repairs were not carried out properly and did not follow the insurance assessor's report provided before the work began. The quality of the workmanship was poor, and my car was not restored to its pre-accident condition as expected. To make matters worse, the garage returned my car in a filthy condition, covered in dirt and bird droppings. I cannot recommend this garage based on my experience

Good service and communications. Trying to park near the bodyshop the only difficult part

Staff are extremely helpful, friendly and communicative. The bodywork on my car is 10/10! Highly recommended

Very helpful staff, completed the job in double quick time and the car was returned in a "like" new state. The workmanship was excellent.

The only small issue is that when dropping the car off there is very little parking.

Very bad repair for my car I did come by my insurance to this company .
Ordered all new parts .
Repaired and fixed very bad.

My advice please take it somewhere else…

Very efficient service throughout.
Regular communication regarding progress.
Very polite and helpful staff
Repairs completed very professionally.
Vehicle looks good as new
Thanks