From beginning to end, Fix Auto in Penzance were absolutely brilliant! They kept me informed every step of the way and were kind, polite and very efficient. It's not often, these days, for a company... See more
Company replied
Location
Switch locationUnit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU Penzance, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Damage to you car is always a stressful time for all concerned so it was wonderful that my insurance company suggested Fix Auto in Crowlas and the whole process went so smoothly. Firstly taking my car... See more
Company replied
Communication from Joel was exceptional from the day it was booked I until the day it was completed. He kept me informed of what was happening as the car needed to attend the main dealer. This was b... See more
Company replied
Arranged through my insurance company. Fast efficient and excellent communication throughout the repair. Had extra work done in addition to the insurance job which was twice the price of other loc... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Penzance
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU, Penzance, Cornwall, United Kingdom
- 01736 741004
4.9
Excellent
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and staff
I honestly can't recommend Fix Auto highly enough! What a genuinely lovely team, so kind, professional, and dedicated. Not only did they go above and beyond with the repairs (even fixing an extra issue I hadn’t noticed, completely free of charge!), but they also gave me a lift home when I dropped off my car and offered to pick me back up once she would be ready. Truly amazing service with such a human touch. Thank you so much!!! It is my first car, and I will make sure to come back to you should it have any more issues!
April 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We are so pleased to hear about your positive experience with our team. It sounds like they truly went above and beyond to ensure your satisfaction. We are proud to have such dedicated and caring staff who strive to provide exceptional service.
We appreciate you choosing us for your first car repairs and are thrilled that you are happy with the results. We look forward to assisting you with any future needs.
A very positive experience..great…
A very positive experience..great communication both over the phone and face to face.
The cosmetic work on the car was completed very quickly to a very high standard.
The car was then cleaned inside and out to an equal level of quality which was not expected but a great bonus to me.
I arranged to have the vehicle picked up and driven back which saved me having a hire car and this process too was impeccable.
I shall definitely be using Fix Auto again as this kind of service is hard to come by in recent times.
Thank you so much for your help and expertise.
March 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were happy with the service you received, including the excellent communication, high-quality cosmetic work, and the unexpected but welcome cleaning. We strive to provide exceptional customer service and are delighted that you found our team to be helpful and efficient. We appreciate your kind words about our pick-up and delivery service, and we're glad that it saved you the hassle of a rental car. We look forward to assisting you with any future needs.
Fast and efficient service from the…
Fast and efficient service from the team. Communication was good, with texts and calls. Repair looks as good as new.
March 27, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words! We're so glad to hear that you were happy with our service. We appreciate your feedback and are pleased you were satisfied with the repair work.
Used Fix Auto PZ many times in the…
Used Fix Auto PZ many times in the past.
Easy to get a quote and a book in date for the repair.
Excelent workmanship, repair quality.
March 14, 2025
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind review. We appreciate your continued business and are glad to hear that you have consistently had positive experiences with our services. We strive to provide our customers with a seamless and high-quality repair experience, and we are pleased that we have met your expectations.
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words and 5-star rating! We're so glad to hear you were happy with the service and follow-up. We appreciate your feedback and will share it with the team.
They made it so easy from collecting my…
They made it so easy from collecting my car from home, fixing it making sure it was done to a high standard. Cleaned the car and returned the car to my home.
Very pleased.
March 11, 2025
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were satisfied with our service, from the convenient pick-up and drop-off to the quality of the repairs. We strive to provide our customers with the best possible experience, and your feedback motivates us to continue doing so.
Great communication and friendly…
Great communication and friendly service. Repairs were undertaken to my vehicle following a collision and I was kept well informed and updated on progress. Quick service and my car looks fantastic, it was returned clean and shiny, looking like new. Thank you so much.
March 17, 2025
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind review. We're delighted to hear that you were happy with the communication, service, and repair work. We appreciate your feedback and will share it with our team. We're glad that your car looks fantastic and was returned clean and shiny. We look forward to serving you again in the future.
They were very helpful to book my car…
They were very helpful to book my car in, and also when we had to rearrange everything for another date.
March 12, 2025
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate your kind words. We strive to provide excellent customer service and are glad to hear that you found our team helpful in booking your car and accommodating your schedule change.
A good place to get your car bodywork done
On taking my car in to Fix Auto for bodywork repair, I went to the reception area where I was politely welcomed, told when the work on my car would be completed by and then given the necessary forms to sign for the loan car and to agree to the repair work.
I was given an automatic car to use, as agreed and was quickly on my way.
Three days later I had a call to let me know that the work was completed and my car was ready to collect.
The repair is excellent and the car was valleted throughout.
I would happily recommend Fix Auto to anyone.
March 6, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate your kind words and are thrilled to hear about your positive experience with our services. It's wonderful to know that you were well taken care of from the moment you arrived, and that you were happy with the quality of the repair work and the valet service. We strive to provide excellent customer service and are delighted that we met your expectations.
I can’t recommend Fix Auto Penzance…
I can’t recommend Fix Auto Penzance highly enough! From start to finish, the service was impeccable. The team was professional, friendly, and clearly very knowledgeable. They kept me informed throughout the entire repair process, which made everything stress-free and seamless.
The quality of the work was outstanding—my car looks as good as new, and the attention to detail was second to none. They even went the extra mile by cleaning and polishing my car before returning it, which was a lovely touch!
The customer service was top-notch. Every staff member I interacted with was courteous and went out of their way to ensure I was happy. They handled all the paperwork with my insurer quickly and efficiently, saving me a lot of time and hassle.
If you’re looking for a reliable and trustworthy auto repair service, look no further than Fix Auto. They truly exceeded my expectations. A massive thank you to the entire team!
January 9, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We're thrilled to hear about your exceptional experience at our location! It's wonderful to know that our team's professionalism, friendliness, and expertise made the repair process stress-free for you. We truly appreciate you taking the time to share such positive feedback regarding the quality of the work and the attention to detail shown. We strive to provide the best possible service, and your comments are a testament to our team's dedication.
We're particularly delighted that you noticed the extra effort made in cleaning and polishing your car. Small touches like that are important to us, and it's rewarding to know they were appreciated. Your kind words about our customer service and efficient handling of insurance paperwork mean a great deal. We value your business and are so glad we could exceed your expectations. Thank you again for your incredible review!
Excellent service from start to finish
Excellent service from start to finish, they collected my car from home, kept me updated throughout the process, dealt with my insurance and returned in pristine condition many thanks to all concerned!
December 13, 2024
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words and 5-star rating. We're delighted to hear that you were happy with our service and that your car was returned in pristine condition. We appreciate your feedback.
car repair
I’ve just had my car repaired at fix auto penance due to an accident and I would just like to say what a fantastic service I got. They collected my car and delivered it back repaired fully valeted and washed.
December 17, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We're delighted to hear you had such a positive experience with our service. We appreciate your kind words and will share your feedback with our team.
A smooth experience
After I contacted my car insurers Fix Auto rang me promptly and collected the car within the hour. Hand over of the car was reassuringly efficient and the staff were very professional.
I was kept updated about progress of the repair and the car was delivered back.
The repair is impressive, and the car was valeted. It looks as good as new.
November 25, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words. We're delighted to hear you had such a positive experience. We appreciate your feedback and will share it with the team.
Repair was done quickly it was lovely…
Repair was done quickly it was lovely to have my van back and was looking good again I think th job was a good one 👍
December 13, 2024
Reply from Fix Auto UK - Fix Auto Penzance
We're so glad to hear that you were happy with the repair and that your van is looking good again. We appreciate your positive feedback and are happy to hear you had a good experience.
Exceed service
Fix auto came to the rescue in repairing some body work damage. No fuss, friendly and helpful staff, and high quality workmanship. All done within a limited time frame. Couldn't recommend more highly!
December 13, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words and 5-star review. We are thrilled to hear that you were happy with our service and the quality of our work. We appreciate your recommendation.
Fabulous repair
Fabulous repair. The art of their job is to be completely unseen, to make it look like it never happened. They've done just that. Thankyou
December 3, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We appreciate your kind words and are thrilled to hear you were happy with the repair. We strive to provide seamless and invisible solutions, and it sounds like we achieved that in your case.
I picked my car up yesterday after…
I picked my car up yesterday after having 2 new doors fitted after a smash. It was immaculate! Outside and inside had been valeted and it smelled like a new car. Thank you 😊
November 29, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We're thrilled to hear that you're happy with the repairs and the valet service. We strive to provide our customers with the best possible experience, and we're glad that we were able to meet your expectations.
Great experience from start to finish
Great experience from start to finish, I dropped my van off looking like I had done a season of banger racing, it came back like new, communication was excellent, keeping me updated on progress. Would not hesitate in using them again. Thank you.
November 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
We are delighted to hear about your positive experience. We appreciate your kind words about our service and communication. We strive to provide the best possible service to our customers and are glad we were able to meet your expectations.
Excellent service
Polite friendly service and have done a great job on repairing mine and husbands scrapes!
November 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words! We're so glad you were happy with the service and the repairs.
Had some work on two wheels completed
Had some work on two wheels completed, the guys were great and helpful. Once completed the wheels looked like new again, fantastic job thanks.
Bonus the car had been cleaned inside and out by Jordan which was a lovely touch and done really well.
First Class service
November 7, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Penzance
Thank you for your kind words and 5-star review. We're thrilled to hear you were happy with the work on your wheels and that you appreciated the extra touch of having your car cleaned. We strive to provide excellent service and are glad we met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.