The most professional outfit out there i used these when my bmw 840i was damage all down passenger side car was returned in showroom condition repair was perfect was kept informed all through repair b... See more
Company replied
Location
Switch locationUnit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ Sidcup, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was amazing - kept up to date at all times with what was happening to the car. The job was done perfectly and the car come back immaculate and the cleanliness was superb. The car was colle... See more
Company replied
Very good customer service. Excellent repair work and car retuned sparkling clean inside and out. They even removed scuff marks from the opposite side of my car without being asked to do so. Would def... See more
Company replied
It very good bodywork repair etc inc very cleaning car wash etc I impressed as other car wash was poor not clean properly as I prefer your company car wash I hope I try ask them clean my car again in... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ, Sidcup, Kent, United Kingdom
- 0208 309 5151
4.6
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The most professional outfit out there…
The most professional outfit out there i used these when my bmw 840i was damage all down passenger side car was returned in showroom condition repair was perfect was kept informed all through repair by staff of stages.in my opinion i strongly recommend auto fix.
May 1, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
Thank you very much for the lovely review! Sidup Team
Nice that the car was cleaned as well…
Nice that the car was cleaned as well as we were satisfied with the repair work.
January 21, 2026
The company employ on a cash in hand…
The company employ on a cash in hand basis one Brian coleman .
Brian claims benefits whilst working which the manager Richard is well aware of .
BRIAN COLEMAN .
also attacks women and his own children .
March 8, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning - We would request that you remove this review immediately- You have clearly confused Fix Auto Sidcup with another Bodyshop. We have no employee named Brian Coleman or indeed ANY employee/manager named Richard. If you would like to discuss this further please call us on 0208 309 5151 and ask for Tammy Johnson.
My car has been damaged under their…
My car has been damaged under their care. They have refused to let me take the courtesy car to pick up my children from school. So they won't release my old car nor the loaner. I am currently with a 19-month-old baby.
Avoid at all cost. They have every excuse under the sun why you should accept the damage done under their care.
October 11, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
I would like to deal with the facts on this review rather that what has been written in the review.
When we were initially instructed to collect your car, it was for rear bumper damage only, this is the only damage that had been reported to the insurer.
Our driver called you to arrange a time for collection and was advised by you that there were several other contestable areas of damage to your car that you wanted to add to the claim These were damage to the front bumper / Driver’s door mirror damaged / Handbrake Button broken / SOS Cover damaged / Tyre Warning light on / Chip in windscreen , all different areas of the vehicle to your original claim .
Our driver informed you that under these circumstances it would be better not to collect your car (which was still driveable) and to carry out an estimate first to enable the insurer to decide wether or not to deal with these extra items under the same claim and avoid any unnecessary delay in the time your car would need to be on site with us.
You then advised us that you had changed your mind and would now only be claiming for the rear bumper, which was the original claim, and that you would not be claiming for the additional items you had mentioned. You asked if we would collect the car for this damage only (these phone calls are recorded).
Once your car was collected by us and you were in possession of our courtesy car, we received an email from your insurer adding the items you had told us you would not be claiming for.
As previously mentioned, this held up the claim (for 6 days) while the Insurer decided whether the extra damage would be included along with the rear bumper. The insurer eventually refused to cover these extra items under your claim.
The door mirror which you claim we damaged whilst your car was on site formed part of the added claim. The mirror glass you had fitted to the damaged mirror was incorrectly shaped and stuck on with double sided tape, the correct part would be clipped into place. The tape had insufficient area to stick to and so it fell out, unfortunately this happened whilst on site with us. Had the replacement mirror glass been fitted correctly this would not have happened.
You then refused to return the keys for the courtesy car even though you were aware that the mirror had been previously damaged and incorrectly repaired by you. We did offer to replace the mirror as good will and send it to you, however you refused to take your car as the mirror that had fallen out had a small crack in it and you felt it was unsafe. I have retained this mirror and can state that it was usable and you would be able to see oncoming vehicles. We agreed to drive to a local supplier to try and get a replacement mirror, they advised us they had one in stock. Unfortunately, this did not fit. Under duress and to avoid further conflict we let you leave in the courtesy car.
Had your vehicle been fitted with a correct replacement mirror and no attempted claim been made by you for unrelated additional items of damage then none of this would have happened.
We have now fitted the correct mirror at our expense to avoid any further delays in the return of our car. I would add we have done this under duress and do not believe we were liable
Have we actually been fleeced?
I would like to join the other 1 star reviews for Fix Auto Sidcup due to their actions around courtesy cars and the length of time for repairs. We are also insured by Admiral and so required to use this company. We have raised a complaint with Admiral about it and hope that others will too. Our car was with them for a very long time - 12th Sept to 2nd October (they'd come to collect the car the week before but said they couldn't take it due to missing wheel nut and so already had the parts in). We were told on return of the courtesy car that there was damage to two hubcaps - some scratches were pointed out. We had been very careful with hubcaps and had not parked anywhere that could have caused the damage. But it is your word against theirs, and they demand payment - we were charged an £180 on the spot. I would advise anyone to avoid taking a courtesy car, but if you do need one, take careful photographs of every part of the car before driving off with it. We are genuinely wondering if these guys are sharks. Even if they are not actually conning people, their policies are completely over the top and geared toward extracting extra cash. We had the car cleaned before returning (yet another one of their demands in T&C's - to clean inside and out) and it seems entirely possible the marks were revealed because the wheels were cleaned. We're not sure if they were clean when we collected it. Not something you think you'll need to know - but you do. If you do take a courtesy car - remember to photograph from all angles and especially hub caps. Please avoid using this repair shop and if Admiral direct you to use them, do consider questioning this or proposing an alternative.
October 2, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Mrs Oliver
I am sorry you feel let down by our services. I would like to answer the issues you have raised.
With regards to the repair time – we do advise our customers that standard repair times are approximately 10 working days. We initially gave an estimated completion date of 26/09. Unfortunately, the repair time ran slightly over, and repairs were completed on 29/09. It is difficult to accurately predict repair times, and this is why we advise that any dates given are estimated and are subject to change.
Our courtesy vehicle was thoroughly checked by both you and our receptionist, and the hire car conditions signed by you to confirm this. Any existing damage was highlighted on the paperwork at this time. On return, two of the wheels on the driver’s side of the vehicle were heavily scratched., unfortunately these are lease vehicles and any damage caused to them is liable to incur charge as was advised at the time of booking and again, paperwork signed to this effect detailing all charges.
Kind Regards
Tammy Johnson
Very good customer service
Very good customer service. Excellent repair work and car retuned sparkling clean inside and out. They even removed scuff marks from the opposite side of my car without being asked to do so. Would definitely recommend them to friends and family.
March 17, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Tracey - Thankyou for taking the time to leave such a lovely review. We are happy to hear you are pleased with our service and the repairs to your vehicle - Tammy :)
Very efficient service courtesy car…
Very efficient service courtesy car delivered to my door. Repairs to my vehicle expedited in good time. No concerns.
March 18, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Claire - Thankyou very much for your kind review - Tammy :)
Avoid getting a courtesy car from this company
Insured with Admiral this is their approved insurer. Couldnt get a date to book my car in for months. Then they came to collect my car said they would keep it for 4 weeks plus as had not even ordered parts. I refused to release my vehicle. Had to rebook waited and another few months. Upon collection I was given a Toyota Aygo as a courtesy car which screached reaching 30mph. Was advised repairs could take up 2 weeks although damage was slight that is why I opted for a courtesy car. Having never had a courtesy car I checked it but perhaps not as thouroughly as I should have. My car came back with an additional scratch on it I was advised to to T cut it! Then they found 2 small dents on the courtesy car door and demanded I pay £500 on the spot, I refused. Now they are charging me £651.60 for the repairs it is an absolute joke. I could not have caused that damage as I know I have not parked anywhere where that damage would have been caused. I am livid. Wish I had never opted for the courtesy car. I feel i am being fleeced. If you can avoid using a courtesy car with this company please do so. In total this will cost me £1400. I should have gone to Audi directly and it probably would have been cheaper to repair. I have been advised that I have 7 days to either claim on my insurance again or pay them directly and they have my card details so will take money directly if i do not pay, which illegal S i have jot authorised this. I am not permitted to get the car repairedby anyone else. The communication re repairs is vague. The staff do answer phones and queries quickly with info they have on system, they are polite and friendly. Aside from this courtesy car issue the repair to my vehicle has been done well - apart from the scratch. This whole experience has left me stresed and annoyed.
February 23, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Manjit,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
The staff are helpful and efficient.
The staff are helpful and efficient.
Always happy to give an up date on works.
Work completed on schedule.
February 15, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning - Thankyou for you kind review - I will pass on to our team :) - Tammy
Great experience
February 11, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for taking the time to leave a 5 star review - we really do appreciate it!
Highly recommend Fix Auto Sidcup!
We had a hugely positive experience with Fix Auto Sidcup! Having had the car collected by them (super convenient) it was then returned looking like a brand new vehicle. Not only had they done a great job on the repairs, the level of cleanliness was astounding - even cleaning stains off the roof that we thought would never shift! They even replaced the little tie onto the petrol cap that we'd lost ages ago. Such attention to detail and really great customer service throughout. Thanks for such a great bit of work - definitely would recommend.
February 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning Kate - We really appreciate your lovely feedback and are very pleased to hear you are happy with our service and the repairs to your vehicle :) = The Team at Sidcup
Car paint work repair
Great Customer Service very accommodating and the work that was carried out on the car was excellent.
January 13, 2023
Quick response to all my phone calls…
Quick response to all my phone calls was good.
December 13, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Suzie - Thankyou so much for this 5 star review! - Tammy
Great communication and an excellent…
Great communication and an excellent job done on the bodywork
December 30, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Hi Rachel - Thankyou for taking the time to leave us a lovely review - Tammy
The repairs to my car were great my car…
The repairs to my car were great my car looks amazing again. The staff were very friendly and very efficient. The work was done quicker than expected.
January 7, 2023
Reply from Fix Auto UK - Fix Auto Sidcup
Good Morning James - Thankyou for your kind review - we are pleased to hear you were happy with our service and the repairs to your vehicle - Tammy
U are 5 stars !!!Thanks to
U are 5 stars !!!Thanks to all team for your excellent service. Have a nice Christmas time, and thanks for your help.
November 29, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou so much for your 5 star review :). Merry Christmas to you from all of us here at Fix auto Sidcup
It very good bodywork repair etc inc…
It very good bodywork repair etc inc very cleaning car wash etc I impressed as other car wash was poor not clean properly as I prefer your company car wash I hope I try ask them clean my car again in soon 👍
December 15, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for you 5 star review - we are pleased to hear you are happy with our service and the repairs to your vehicle
Great service and friendly staff
Great service and friendly staff. They repair my car even faster than plan.
December 8, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your lovely review. We are pleased to hear you are happy with our service and the repairs to your vehicle
Made my MINI look great again
Company were very professional, helpful and kept me up to date with the progress of the repairs. Car was completed early and looks to have been done very well.
December 14, 2022
Reply from Fix Auto UK - Fix Auto Sidcup
Thankyou for your lovely review. I will pass your kind comments on to our team - Tammy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.