Fix Auto UK - Fix Auto Weston-super-Mare Reviews 1,003

This was an insurance job arranged by the insurance company. The work done was excellent and they even offered to do other work on the car at a very affordable price. Their communications were clear and helpful and the staff were friendly and helpful. My only criticism is small, and I am sorry that it means that they only get four stars. The pressure on the staff to get the client to review their work came out in almost every conversation. By the end of my contact with them, I really didn’t want to review them, even though they were friendly, helpful and did a beautiful job! So here I am - my only request is that you just cut back on the review requests - at least with a grumpy old timer like me.

I scraped my bumper on a stone wall while reversing in a tight parking area, nothing major but needed tidying up. Went round to Fix Auto whose friendly staff gave me an estimate on the spot. They did an excellent repair, a day quicker than forecast despite being very busy, and give a lifetime guarantee!

Repair carried out very quickly and to a high standard
We were kept informed at all times
Dee and Lorna were particularly helpful as was Carl

Was told the repair would take 7-10 days and it was done in 6 days.
Dee in reception was very polite and helpful. I also overheard her talking to an elderly customer trying to tell her his reg with a bad signal. It was painfully funny but she was patient and professional which I felt was great customer service. The repair itself is superb. I actually had to check the other door as I thought I had mistakenly checked the wrong door.
I’m sure they also repaired a tiny dent which I hadn’t highlighted on a different area of the damaged door.
Would definitely recommend.
Thanks

Perfect Repair of front wing.
I am very pleased with the 'as new' appearance of work done.
I was impressed that they hurried the last part of the process when I said that a medical appointment meant that I needed my car. The receptionist Dee helped with this and kept me informed of the progress on that last day.
My only reservation was the loan car was very small and basic, so not very much help as my wife has mobility problems.
I willingly recommend AutoFix as their work is extremely good and the staff friendly.

Positive aspects:
- The car was perfectly repaired (after a small frontal crash)
- The car was delivered washed and clean.
- The attendants were friendly and always happy to inform me about the status during the repair process.
Negative points:
- It took quite a long time to collect my car and then to repair it.
- In the end the availability of people to deliver the repaired car at my address (as previously agreed) was low and would take several days, which made me to travel from Bristol to Weston-super-mare to collect it myself.

Fix auto Weston-super-Mare kept me updated throughout the two weeks my car was with them to be repaired after hitting a deer on the M5.
I am very fussy and love my car so was delighted with the quality of the work. Customer service also excellent, especially Dee in the office.
Many thanks Fix Auto, Weston.

Have dealt with fix auto WSM now a few times over the years. They’ve done a great job and quickly too. They called and offered a private job on another part of my car which was very reasonable and made sense to do whilst they had it. The courtesy car I had this time was not a great car to drive but not their fault as they were swapping them out, just unlucky on the day that the new ones weren’t insured for me to take. Overall great service and both Lorna and Dee very helpful on reception - thanks again

Wonderful Company who are so nice to work with, end to end. Lovely repair,quicker than expected. Delivery/ pick up driver was lovely and didn't rush this stage.Probably will take my car there for wheels refurb next. Thank you so much!

The staff were amazing, from the man that collected my car to the mechanics and reception staff, especially Dee and Lorna. I wouldn't hesitate to recommend them. Thanks guys

What polite, helpful staff, nothing was too much trouble. Communication was great, letting us know what was happening at every step of the way. Thank you

Excellent job fixing my car, took some time for the genuine parts to come in but I was kept updated every step of the way, Dee was very helpful in keeping me informed on the progress and sorting out the return of my car when it was done, have used them before, would recommend them again.

Fix auto did a great job on our shogun, staff were all attentive and kept us informed of progress , Dee was particularly keen to ensure that we were happy with the job.

The repair done to my car after an accident was very good and professional
The whole experience was easy and everything was taken care of professionally.
All staff I had contact with were polite and extremely helpful. The gentlemen that collected my car and the ladies in customer service explained everything that was going to happen. Overall it was excellent customer service.

Good experience all round, Lorna&Dee very helpful

I used Fix Auto at Weston-super-Mare after scraping my car on a gatepost. Very helpful, friendly office staff (Lorna and Dee), great communication throughout. Comprehensive and thorough explanation of how the repair would be carried out (Richard). All completed on time, the repair looks fantastic, the car was washed and ready for collection. And a lifetime warranty included! Very happy customer.

Great communication, nice loan car, excellent repair and paint work.

A very helpful front desk when booking in and collection of car. Thank you Lorna and Dee.
I was very pleased with the standard of workmanship and my car was gleaming when I picked it up. Many thanks.

Great communication, regular updates & a good job done.

From the time I was handed over to them from my insurance, they were very courteous and professional.
This followed through to when I handed over the keys and was given a courtesy car thanks to Dee and Lorna. The courtesy car they gave me was excellent, less than year old and a pleasure to drive.
The repairs are excellent with no evidence that any damage had ever occurred. The car was handed back to me in showroom condition, both inside and out.
I cannot praise them enough, the staff, service and quality was everything I would want in a company.