Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good service- speedy delivery. Maybe my inexperience but I didn’t realise the hinges came in twin packs. Needed three for a shed door but ended up with six. I’ve checked back on the website and can’t... See more
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When ordering my product, my bank blocked my payment card (probably due to being in the Canary Islands at the time). I attempted the transaction again and it went through but I wasn’t sure if I had be... See more
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Order arrived within 24 hours. First class service, I could not ask for better. Fedex messed up as they sent the delivery confirmation to someone else, who turned up at our house asking for her parcel... See more
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Company details
- Tool Store
- also in
- Do-it-Yourself Shop
- Drilling Equipment Supplier
- Electrical Equipment Supplier
- Hardware Accessories Store
- Home Improvement Store
About Fixings Store
Written by the company
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Written by the company
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Contact info
Technology House, Brunswick Road, TN23 1EN, ASHFORD, United Kingdom
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4.3
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fixings Store
Thanks so much for the kind words, Steve! We're really pleased to hear that delivery was speedy and that you can always count on us, that's exactly what we strive for. We look forward to your next order!
All the best,
Fixings Store 🏗️
I paid £8.50 for next day delivery and…
I paid £8.50 for next day delivery and it turned up 4 days later
May 7, 2026
Reply from Fixings Store
Thank you for your feedback. We're sorry to hear you were disappointed with the delivery time. As stated on our website, deliveries to Scotland require an additional working day, and as your order was dispatched on Thursday afternoon, this means the next working day delivery would be Monday - Saturday and Sunday aren't counted as working days. We hope this explains the timescale, but please don't hesitate to get in touch if you'd like to discuss it further.
All the best,
Fixings Store 🔩🏗️
Good Stock Levels
I have found the Service and Stock Levels excellent
I would recommend them !
May 5, 2026
Reply from Fixings Store
Thank you so much for your kind words, Martyn! We're really pleased to hear that you've been happy with both our service and our stock levels — we work hard to keep everything well-stocked and ready to go. Your recommendation truly means a lot to us! 😊
All the best,
Fixings Store
🔩🏗️
Reply from Fixings Store
Thank you, Andy! Really pleased to hear the delivery was fast and that you're happy with the products and prices — that's exactly what we aim for. Hope to see you again soon!
All the best,
Fixings Store
🏗️🔩
Great choice prices and fast delivery
May 4, 2026
Reply from Fixings Store
Thank you so much for your kind words, Andrew! We're really pleased you found great value with us and that your order arrived quickly. We look forward to helping you again soon!
All the best, Fixings Store
🔩🏗️
Reply from Fixings Store
Thank you so much for the 5-star review, Jeffrey! We're really pleased the order reached you quickly — fast delivery is something we always strive for. We hope to see you again soon!
All the best,
Fixings Store 🏗️🔩
Reply from Fixings Store
Thank you so much for the kind words, JAThomson! We're really glad we could get your order to you quickly. We'll always aim to keep that up!
All the best,
Fixings Store
🔩🏗️
Reply from Fixings Store
Thank you for your review, and we completely understand your frustration.
Upon receiving your order, we immediately placed it with our supplier, only to be informed that the item was unfortunately no longer available, something they hadn't previously made us aware of. Our team acted as quickly as possible to let you know, cancel the order, and issue a full refund, and the listing has since been removed from our site.
We do everything we can to keep our product range accurate and up to date, but on rare occasions items can slip through the net like this. We're genuinely sorry it happened on your order. If there's anything else we can help with, please don't hesitate to reach out.
All the best,
Fixings Store 🔩🏗️
Speedy delivery good customer service
Ordered late on a Thursday and gor the spit nails on a Monday, great prices and good comms throughout process!
April 10, 2026
Reply from Fixings Store
Thank you for the great review! It's brilliant to hear you received your spit nails so quickly — a late Thursday order arriving by Monday is exactly what we aim for. We're also really pleased the communication hit the mark throughout. We hope to see you again soon!
All the best,
Fixings Store 🔩🏗️
Reply from Fixings Store
Many thanks for the star rating and comments Robert, we really appreciate it.
Have a fantastic week ahead.
All the best,
Fixings Store 🔩
Great price and quick delivery
April 5, 2026
Reply from Fixings Store
Many thanks for the star rating and comments Ben, we really appreciate it.
All the best,
Fixings Store 🏗️
Product exactly as requested
Product exactly as requested. Delivery to the west coast is always an issue with tracking, but we got it in the end.
April 5, 2026
Reply from Fixings Store
Many thanks for the star rating and comments Jasper - apologies regarding the minor turbulence with tracking.
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Excellent service and a good price for…
Excellent service and a good price for the chainsaw we bought.
April 5, 2026
Reply from Fixings Store
Hey Stephen, thanks everr so much for the feedback and star rating.
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Hey Gary, thank you so much for your feedback and star rating! Josh is super glad to hear your appreciation too!
Have a fantastic weekend Gary! Hope to serve you again soon!
All the best,
FIxings Store
Reply from Fixings Store
Good morning John, many thanks for such great feedback and choice of star rating. Glad to hear the ordering process was simple and it arrived all on time.
Have a fantastic weekend ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Ordered Thursday
Ordered Thursday, paid extra for next day, not coming until Monday !! Not good
March 26, 2026
Reply from Fixings Store
Hey Evelin, many thanks for the star rating and comments.
Have a fantastic week ahead and we look forward to serving you again soon.
All the best,
Fixings Store
Smooth transaction and speedy…
Smooth transaction and speedy delivery…couldn’t ask for more !! Definitely use again.
March 24, 2026
HAVENT RECEIVED GOODS
March 19, 2026
Reply from Fixings Store
A Top Tier reply from a Top Tier customer!!
Many thanks for the star rating and comments, we really appreciate it!
All the best,
Fixings Store
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