Fixmysite.com Reviews 211

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This is the second time we have used Fixmysite.com to repair our site. In this case the site had suffered an aggressive virus attack and was completely disabled. These guys are amazing, communication... See more

Company replied

Rated 5 out of 5 stars

Fixmysite gave me good advice in dealing with an old WordPress site with multiple problems. Their persistence saw it through to an affordable and effective conclusion. They are always polite and exp... See more

Company replied

Rated 5 out of 5 stars

FixMySite keeps the Lobby School able to serve its customers by maintaining its WordPress website. And when new problems at times arise they quickly and effectively solve them. Greatly appreciated and... See more

Company replied

Rated 5 out of 5 stars

Literal super heroes! Halloween was scary in deed!! My hosting company did not know what was wrong with my site, then they went radio silence. They did scans on malware, and phishing...but it was... See more

Company details

  1. Website Designer
  2. Computer Support and Service Company

Written by the company

We fix WordPress issues right away. On-demand website support for quick fixes, small changes, migrations, speed optimization, malware removal, and redesigns. Fixed or 100% money-back guarantee!


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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Rated 5 out of 5 stars

I have used Fixmysite twice

I have used Fixmysite twice for different sites, on each occasion not only were they quick to respond they were also helpful with my many questions. They work very quickly and are a delight to work with how many times can you say that honestly with firms in internet marketing?
You can have absolute confidence in approaching these guys if your precious site needs fixing. A1 5star.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Best-in-Class Experience / A+

Could not have had a better experience. No non-sense, no upsells ... just quick results with first time quality. Will keep fixmysite.com on speed-dial. Thank you for the quick fix!

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome! Stuck with me till my problem was resolved and was very responsive. It is so stressful for me when my site doesn't work properly and they were able to help me get it working again quickly. Thank you so much for the help!

January 11, 2022
Unprompted review
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Rated 1 out of 5 stars

Too busy to address any issues they cause

We hired them back at the beginning of November, paid for their top tier speed optimization service. After a month went by we saw numerous issues on our site, some functionality being completely broken. We reached out to their support on 11/29 letting them know of our issues, no response, reached out again on 12/3, no response. Finally received a response on 12/6 saying they "have an influx of tickets" for the delay. It is now 12/16 with no fix and no response. They broke our site layout and functionality and could not provide a fix after almost 20 days. Unacceptable.

December 16, 2021
Unprompted review
Fixmysite.com logo

Reply from Fixmysite.com

Hi Sal, It is truly unfortunate to receive your dis-satisfactory review. I can see that we did deliver great Speed Optimization results on the 15th Nov, there were more follow ups later on, and a communication that we sent out on the 6th Dec that had no response till your disconnection decision on 16th Dec. Thanks for giving us a try, this definitely adds to our learning journey, and please accept our apologies for any inconvenience.

Rated 5 out of 5 stars

Great service and results!

I contacted FixMySite because my website was really slow and I wasn't able to fix it myself. They got right on it....and even though it took a little longer than expected, their communication was great and they did an excellent job. I will definitely use them again.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast and with prompt and prepared dialogue.
I requested excellent action for my company website! I went from a score of 60-70/100 to 90-100/100, grade A. Great price for the intervention!

November 29, 2021
Unprompted review
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Rated 5 out of 5 stars

Super helpful

Super helpful, they pointed me in the right direction to fix my website myself without ever asking for money. Super responsive and friendly :)

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Truly awesome service!

Awesome service! Truly a lifesaver. My WooCommerce site stopped allowing plugins to be downloaded and activated and in less than two days, FMS was able to identify and resolve the issue at an extremely reasonable price! I highly recommend them!!

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

They've earned my trust

I had a really wonderful experience working with Fixmysite.com. Their support agent, Faycal B., was very patient and attended to my instructions with the utmost care, honesty and professionalism. There were times when I thought I had messed up the fixes that were done by him, but he calmly explained what happened to me, step by step, and gave me suggestions on how to handle the issue going forward. At first I hesitated about trusting a stranger to go to the backend of my site and make changes. But my experience with this company was nothing but positive and they've earned my trust. Thank you for the amazing service!

November 7, 2021
Unprompted review
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Rated 5 out of 5 stars

THANK YOU!

First, I am not a website developer or manager and only know WP as the program. I am the contact person with my organization's website developer. We received notice from Siteground that our database had exceeded its limit. Our developer is having serious health issues and was not able to work on the problem. It was the largest ever seen according to Faycal. After several days of trying to get the right password, I gave you several choices and you finally figured it out.
Communication during this time was quick and often - it was evident that you were trying to work on the website. When Faycal realized he couldn't help, he deferred to another associate, Manuel, who was able to get the issues resolved within 2-3 hours. YAY!!!
Communications were 2-day and informed me of the issues being looked at and it's progress. But most appreciated is the fact that they were informative, positive and kind! Also gave recommendations to eliminate similar issues in the future.
Once again, THANK YOU!!!

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fixmysite was awesome

Fixmysite was awesome! They were fast and efficient at cleaning up my client's database to get them up and running again after Siteground shut their site down for the database being too large. The fee was much less than we thought.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent attention

Excellent attention, always ready to solve, with quality, listening to the client and very professional.

October 20, 2021
Unprompted review
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Rated 5 out of 5 stars

Affordable + Easy to work with + Responsive

They were easy to work with and helped me unbreak my new website I created. I’m a start-up and hiring a web developer was off the radar, both mentally and financially. They made the process easy to walk through and fixed all my issues. I would definitely use them again!

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Reduced my SQL database quickly

My hosting company (Siteground) sent me a warning that my SQL database was 3 x over the size limit and I had to take immediate action. Fix my site were quick to respond, resonably priced and fixed this issue quickly for me reducing my SQL database size from 2691 MB to 298MB and informed me as to where the problem was.

October 19, 2021
Unprompted review

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