fixo.com.au Reviews 13

Reply from fixo.com.au

May 10, 2026

Hi Justin,

Thanks for taking the time to leave a review. Hope you had a good trip.

We’d like to clarify a few points. Your order was placed on 26 April and delivered on 1 May, which is a 5-day delivery timeframe, not “8+ days” as stated. The parcel was sent via Australia Post Express as selected. While we dispatch promptly, delivery timeframes are managed by Australia Post and are outside of our control.

We also did not refuse to respond to your emails. In fact, we replied to you outside our usual trading hours (at 9pm) to provide an update, including informing you of an unexpected medical incident involving the delivery driver, which contributed to the delay. We shared this purely for transparency.

Regarding the refund — we did not refuse it. We asked for the item to be returned first, which is a standard process. Requesting a refund while keeping the product is not something we can accommodate.

We understand delays can be frustrating, however, starting with threats rather than working through the process makes it difficult to reach a reasonable outcome.

We’re a small business and always try to resolve matters fairly. If you would like to discuss a resolution further, please feel free to contact us directly — we’re open to working through this with you.

Kind regards,

Kim

Reply from fixo.com.au

Updated May 10, 2026

Hi Sniff - love the name :)

Thank you so much for your kind words. We really appreciate you taking the time to share this.

We always do our best to help, but we know we can’t get everything perfect for everyone, and sometimes that can be a bit disheartening for a small team like ours. Reading feedback like yours genuinely reminds us why we do what we do!!

Really glad to hear the process was smooth for you, and that we could help sort everything out.

Thanks again for your support, it means a lot to us.

Kind regards,

Kim

Reply from fixo.com.au

Updated May 10, 2026

Hi Stu,

Thank you for taking the time to share your review. We’ve edited and added to our previous response to clarify a few additional points.

1. Warranty & condition of the screen
To clarify upfront, the screen was found to have physical damage upon inspection, which we have documented and shared with you via photos. This is why each screen is supplied with a warranty void sticker, and we strongly recommend performing a full test before final installation. Once installed, there is a higher risk of damage during the process, which is why warranty coverage becomes limited. During your visit, we did offer you the option of a refund before the screen was separated, however you chose not to proceed at that time.

Regarding the restocking fee, it varies depending on the payment method due to non-refundable transaction fees charged by our payment provider. We’re always happy to confirm the exact amount when contacted directly. Again, the Brisbane location is a collection hub only and is not set up to process refunds or handle return assessments on the spot, as these are managed through our online system.

2. Soft OLED product information
Thanks for your feedback — you are the first customer to raise this type of concern with the Soft OLED screen, particularly regarding colour differences at very low brightness levels. The screen you purchased is an aftermarket product. Matching the exact colour tone and brightness of an original Apple display requires Apple’s proprietary calibration hardware and software, which is not accessible to third-party manufacturers.

At the price point offered, achieving a true OEM-level match — particularly at very low brightness — is not realistically possible. Among Australian-based suppliers, our pricing is highly competitive, with lower-priced alternatives typically coming from overseas marketplaces (such as AliExpress) without local warranty or support.

3. Toolkit quality
The toolkit you purchased is an entry-level kit, designed for general DIY use and beginners. While it may not compare to professional-grade tools, it is suitable for standard repair tasks. For customers requiring higher-end tools, we do offer more premium options at a higher price point.

We hope this clarifies things. We appreciate your feedback and the time you’ve taken to share it.

As a small local business, we always aim to resolve concerns fairly and directly, and we’re always open to hearing from our customers.

You’re more than welcome to contact us directly if you need any assistance.

Kind regards,

Kim
Fixo

Reply from fixo.com.au

Apr 28, 2026

Hi there,

We’re not quite sure what this review is based on, as we’re unable to locate any order or transaction under this name.

Retail pricing can vary depending on market supply, availability, and sourcing costs, which is standard across the industry. We always aim to price our products fairly based on these factors.

If you have had a genuine experience with us, please feel free to reach out with your order details and we’d be happy to look into it.

We’re a small, locally operated Australian business and take both our pricing and customer service seriously.

At the end of the day, pricing reflects supply and demand — that’s just how the market works.
Hope you understand.

Kind regards,
Fixo