Ordered replacement window closure on Wednesday 29th April. Paid extra for next day delivery so should have been delivered by Friday 1st May. Didn't receive it by then so questioned seller who blam... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It took only six hours between placing the order and Royal Mail confirming that they had the parcel. I've deducted one star because of what happened next. Royal Mail lost the parcel! I had to wa... See more
I have placed two separate orders with fixtrade and the service has been exemplary, in fact delivered in approximately 20 hrs from placing both orders. That’s outstanding customer service and the pric... See more
Ordered 11 replacement upvc window handles. I messaged the company for information and they replied within a couple of hours. I ordered the handles and they were delivered within 48 hours. The handles... See more
Company details
Written by the company
DIY Web Store FixTrade.co.uk. For Help & Inquiries - Email: info@fixtrade.co.uk or Tweet: @FixTradeHelp.
Contact info
Unit 16-17, Surrey Street, SK13 7AJ, Glossop, United Kingdom
- info@fixtrade.co.uk
- fixtrade.co.uk
3.7
Average
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wring item delivered had to return…
Wring item delivered had to return wrong item awaiting my correct order due to this I had to go buy extra stuff fir job
May 28, 2024
Reply from FixTrade.co.uk
Hi there,
We would like to take this opportunity to apologies for any issues you have had with your recent experience with FixTrade.co.uk.
Having a look further into this matter. It appears your replacement order was fulfilled, despatched and marked as delivered within 1 working day of requesting your replacement order. If you have yet to receive. Could you kindly get back in touch with us and we'll look into this matter further?
Apologies for any inconvenience caused.
Customer Service Team
FixTrade.co.uk
Advertisement
Replacement chrome hinges
Came across Fix Trade after searching for Chrome replacement hinges. The price was great for a set a of 3, just what I needed. Instructions and simple to fit, now my doors look great! 👍🏻
From purchase to delivery all smooth and in no time at all.
May 28, 2024
Easy to order great website very quick…
Easy to order great website very quick delivery thanks gavin
May 28, 2024
Advertisement
Shorter than expected
My items arrived today but unfortunately the spindles are not the size I ordered.
My order stipulated 40mm spindles.
The handles sent have 30mm spindles.
I can only assume they are different sizes for a good reason, will these handles still work as they should with the shorter spindles.
June 1, 2024
Reply from FixTrade.co.uk
Hi Paul,
We are sorry to learn that your order has arrived and appears to be incorrect. Our apologies. If you could kindly email: info@fixtrade.co.uk. We can look into this matter for you.
Apologies for any inconvenience caused.
Customer Service Team
FixTrade.co.uk
Items arrived in good time and perfect…
Items arrived in good time and perfect condition. Exactly as ordered
May 28, 2024
Very Happy
I bought some pvc window locking mechanism different sizes. Good value and quality. Delivery on time !
very happy customer !
May 28, 2024
Unprompted review
Advertisement
Good price on product and fast delivery!
May 2, 2024
Easy to order and items arrived…
Easy to order and items arrived quickly, I have not used them yet so I can not comment on product,
April 28, 2024
Advertisement
Just as stated and free next day delivery for free great service
Just as ordered and next day delivery free brilliant what more can you ask for
May 2, 2024
Prompt delivery of good quality product…
Prompt delivery of good quality product at competitive price.
April 30, 2024
First time I used FixTrade and as a…
First time I used FixTrade and as a trader trying a new supplier can be hit and miss but was pleasantly surprised that this order although small came when it was supposed too and exactly what I ordered . Thanks FixTrade .
April 29, 2024
Item delivered promptly
April 29, 2024
Advertisement
Black Jack
The product was well priced and delivery was very efficient.
Unfortunately the tin had a hefty dent on its base, thankfully it had not split/leaked
April 29, 2024
Great price and super speedy dispatch…
Great price and super speedy dispatch and delivery service! Would highly recommend
April 25, 2024
Ordered a cylinder lock at 2:30pm and…
Ordered a cylinder lock at 2:30pm and it arrived with me before 11:00am the following day. I could not ask for better service. Item was as expected and is now installed. Thanks.
April 23, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.