fjord and fuji Reviews 7

Reply from fjord and fuji

Jun 3, 2026

Hi Lily,

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re so happy with your purchase and that the lamp met your expectations in both quality and design.

We put a great deal of care into curating pieces that are made to be enjoyed for years to come, so it’s wonderful to know your new lamp has found a place in your home.

Thank you for choosing Fjord & Fuji, and we hope to welcome you back again soon.

Warm regards,

The Fjord & Fuji Team

Reply from fjord and fuji

Jun 3, 2026

Hi Ellie,

Thank you for such a thoughtful review. We’re delighted to hear the Caterpillar Chair has become such a well loved part of your studio.

It’s especially rewarding to know that both you and your clients are enjoying its comfort, versatility and design. Creating pieces that feel as good as they look is always our aim, so hearing that it works beautifully in a wellness space and stands up to daily use means a great deal.

Thank you for choosing Fjord & Fuji for your studio, and for sharing your experience. We wish you continued success with your Pilates practice and hope to welcome you back in the future.

Warm regards,

The Fjord & Fuji Team

Reply from fjord and fuji

Jun 3, 2026

Hi Anthony,

Thank you for your wonderful review and for placing a second order with us.

We’re delighted to hear that your first order arrived safely, beautifully packaged and exactly as expected. Taking great care with every order is incredibly important to us, especially when it comes to delicate homeware pieces.

It means even more to know you’ve returned for larger pieces for your conservatory. We truly appreciate your continued support and can’t wait for you to see them in your space.

Thank you again for choosing Fjord & Fuji. We look forward to being part of your home for many years to come.

Warm regards,

The Fjord & Fuji Team

Reply from fjord and fuji

Jul 9, 2025

Hi there,

Thank you so much for your kind words. We’re thrilled to hear you’re so happy with your lamp and the experience with us.

We put a lot of care into both the quality of our products and the service we offer, so it means a lot to know it’s making a difference. Your recommendation really does mean the world to us.

Thanks again for your support, and we’d love to welcome you back anytime!

All the best,
The Fjord and Fuji Team

Reply from fjord and fuji

Jul 9, 2025

Hi Ellie,

Thanks so much for your lovely review, we're really glad you gave us a chance, especially after feeling unsure at first.

It means a lot to hear that you loved the shade and were happy with the service too. We're always working to make sure our products and support feel thoughtful and reliable, so this kind of feedback really does go a long way.

We’d love to have you back again whenever you're ready for your next project!

All the best,
The Fjord and Fuji Team

Reply from fjord and fuji

Jun 3, 2026

Hi Ollie,

Thank you for your review. We’re delighted to hear that you were pleased with both the quality of our products and the range available.

We work hard to curate pieces that combine thoughtful design with lasting quality, so it’s wonderful to know that this came through in your experience.

Thank you for choosing Fjord & Fuji, and we hope to welcome you back again soon.

Warm regards,

The Fjord & Fuji Team

Reply from fjord and fuji

Updated May 16, 2026

Hi BN,

Thank you for taking the time to share your feedback.

At Fjord and Fuji, we are committed to offering a curated selection of products sourced through a global network of trusted suppliers, manufacturers, and warehouses. This approach enables us to maintain efficient fulfilment and offer a broad range of unique designs to our customers around the world.

We’re sorry to hear that your experience did not meet your expectations. This unfortunately does happen from time to time but we will always offer a refund or exchange on defected items. We aim to ensure all our products are accurately described and we genuinely value mindful practices across all aspects of our business, including customer service. While we do not operate on a traditional retail model, we strive to be clear about our global operations on our website.

Your comments have been noted and shared with our team as part of our ongoing efforts to improve.

We would love to assist you further, you can reach us at contact@fjordandfuji.com with your name, order number and query and we will happily oblige.

Thank you again for your feedback - it’s incredibly important to us as we continue to grow and serve our customers better.

Kind regards,
The Fjord and Fuji Team