Fjord Line Reviews 

Fjord Line, how long are you going to ignore us? We have been trying for months to get our €364 refund for booking 13126431. Your customer service confirmed twice that we would be refunded, yet we still have our money back neither received nor any proper response. This is unacceptable. Refund our money and respond now.

We had a very pleasant crossing from Hirtshals to Bergen. We were travelling with our dog and were delighted that we could stay together in a pet-friendly cabin. This made the journey much more comfortable and enjoyable for all of us.

The dinner buffet was of good quality and offered plenty of choice. There is also more than enough entertainment on board. The dog-walking area was another great feature and very convenient.

One small suggestion for improvement would be to allow passengers travelling with dogs to have a drink indoors (deck 10)as well. This would be especially welcome when the weather is less pleasant.

Overall, we had a comfortable and enjoyable crossing and would definitely travel with this ferry again.

We travelled on MS Bergensfjord from Bergen to Stavanger on 27 August 2026 and paid extra for the First Class Lounge, expecting comfortable seating for our family. Shortly after boarding, my young son fell and hit his mouth on an extremely sharp table corner, causing a deep cut.
I was shocked by how sharp the corner was in an area where young children are allowed and charged for access. Based on our experience, I felt misled about the lounge’s suitability for families. The crew’s response also lacked the care and support I expected after a child was injured. One crew said "I DON'T CARE" and another said "YOU KID IS ACTIVE. YOU SHOULD WATCH HIM"
Fjord Line needs to review the lounge’s safety and improve how staff handle injuries on board. This was a painful and upsetting start to our journey.

I am very disappointed with my experience with Fjord Line’s customer service.

I had to cancel my planned trip to Norway due to severe and unforeseen personal circumstances. I explained the situation to customer service in detail and had hoped for at least some degree of understanding or flexibility. Unfortunately, no reasonable form of goodwill or compensation was offered (only changing the ticket to another date, which my circumstances don’t allow for at the moment).

I understand that tickets have terms and conditions, and I am not suggesting that a company can simply ignore those. However, customer service is also about recognising exceptional human circumstances and showing some degree of compassion when they arise. In my case, the response felt purely commercial. Offering a small gesture of goodwill to someone going through an exceptionally difficult time would, in my view, have been a meaningful and humane way of handling this situation.

The ticket is for a future sailing and could presumably be sold to another passenger. As a customer, it is difficult not to get the impression that protecting the revenue from one ticket is considered more important than taking the human circumstances of the customer into account.

I had expected more from Fjord Line. The financial loss is disappointing, but the lack of empathy and willingness to find a reasonable solution is what has left the strongest negative impression.

Check-in and the voyage went well and quickly.

On our journey the vessel provided was severely overcrowded: passengers were forced to sit under stairwells and outside even on the helicopter deck due to the lack of available seating.

Our family of five, my wife, myself and three children, had to split up, but even then, finding even two or three seats together was impossible. Because this was a four-hour journey and I did not want our holiday to end like this, I felt forced to pay for a ticket upgrade "Airseats" just so our family could sit down. Its insane and uncivilized to let children stand 4-5 hours or sit on the floor. In my view, I should not have had to pay extra simply to receive basic seating on a lengthy crossing. It appears the unreserved seating area was severely overbooked and the vessel inadequate for the volume of passengers on this route, especially given the space allocated to sleeping cabins on decks 8 and 9 (which nobody takes for a 4 hour trip).

I raised a complaint and at least the helpdesk reacted, quote "This departure was completely full due to a football tournament in Denmark, and many passengers experienced the same situation because the vessel had reached its full capacity".

I fear they base the capacity calculations including areas which are restricted "Airseats" and Cabins.

So its really unlogical and not customer oriented to enter a huge ship full of shops and restaurants but only one deck and without the right seating capacity.

Not dog friendly at all!! Yes you can travel with your dog but on arrival on board we were told you can only sit outside (not possible as extremely windy and raining), or book a very expensive cabin (which were fully booked). So we had to leave our dog in the van, unsure if she is okay on a rough crossing and with lots of noise. It was unclear on booking on the website about the situation with the dogs - apparently there is a boat with an inside bit but it is not clear on booking which boat you are booking onto.
Also the boat is massive but seems mostly taken up by cafes and private cabins (unnecessary and expensive for a 4 hour trip) so not enough general seating for people. Should be more lounge areas and at least some seating inside for dogs.

First time to Norway in our motorhome, Fjordline were flawless both ways, check in was smooth, no aggravation becase we had a dog and anyone who dosent pay the extra for the buffet is completely nuts, it really is the best value feed you will get, we trvaed Hirtshal to Friedriksand

Great trips from Hirthals to Bergen and back last week. It was a great atmosphere on the boat, we had the delicious commander's buffet for dinner and a cabin. Spent time in the bar, listened to a live band... all things that made the trip really special. We will definitely use this again.

Beautiful scenery from a great boat. Lots of outside deck space. Nice cabin, friendly crew and good food. Good value too. Seating on main passenger deck can be a bit limited when it is busy but there is a quieter cafe/bar upstairs with direct access to the open decks.

I enjoyed my trip to Denmark. My only problem is I thought the prices in the ship’s bar were a little expensive

I often travel between Stavanger and Hirtshals with Fjord Line. It makes my driving to and from France shorter and more efficient, because of their schedule. Very relaxing crossing.
The boat always clean and in order, the staff always friendly and knowledgable and the variety of restaurants. The check-in and car-deck staff are so good at their work too!
The choice of food a bit too limited in the cafeteria, especially if you like fish/vegetables. The buffet is ok, the "à la carte" restaurant is great. Nice with the 10% less booking!

We have been traveling with Fjord Line for about 15 years now, and we have always had the greatest pleasure from these trips. So also this time: South to Hirtshals on March 25, return to Bergen on April 13. Friendly crew, fantastic food and service in Restaurant Grieg. And we especially want to give a shout out to Grieg, many more people should visit this gem of a restaurant!
The cabins are also very nice.

Nice crew onboard. Smiling and good service
Good food and clean
Only good experience

Great cruise from Stavanger to Bergen. Onboard experience was great. We had a slight issue checking in that was dealt with quickly and efficiently. Would recommend!

Lively ships and persons 😎👍 we did cruising from and back to Bergen, in a suite cabin made it perfekt kvalitets 😍🙌 lokking for neste trip hei 😍

It was a great experience all around. The Starbucks cafe could have a little longer opening hours.

Love the calm boat ride, the generous staff and all the amendments and the route the bergensfjord has. One down side is that you are greeted with a shot of alcohol the minute you enter the boat, that is quite tacky in my view. (as a non alcohol drinker)

Datepicker doesn't work on their website. Can't book. Also they require you enter all of your details including 2FA for phone number before even seeing departure dates. And they require your passport number (for Swiss citizen, why?), which colorline doesn't, and their credit card input UI doesn't work with Chrome or 1Password saved credit cards. Honestly I think they've done very little actual testing of their website