Flabelus Reviews 375

Shoes are great. I wish I didn’t have to pay for shipping a size exchange

My favorite shoes! I have tried various brands but you are by far the best! There are very comfortable and very well made… Bravo 👏

I am still waiting for my shoes which I asked for Exchange for a bigger size. Please inform me, what keeps you from Sendung them. It works so much better in other online Shops.

I don’t have my new product yet… so unsure. But the return process was not pleasant so far. also the site says to go down if between sizes which I did and then it was too small.

The most wonderful, comfortable shoes ever! Bought three pairs and had to return one for a larger size. The service was exceptional! So easy and fast. Once the order was placed the shoes arrived from Spain in just a few days…..cannot think of anything for you to improve on…..100% satisfied customer here!!

I’m very disappointed with my last two pairs. I own seven pairs of Flabelus and the last two pairs I purchased were quite tight. The soles are definitely smaller and there are visible traces of glue. The quality is not as good as it used to be.

The sizing was really off. Shipping is expensive. I had to send my shoes back because of it, went a size up and they still did not fit. I never have to do that. I incurred over a 100.00 in shipping charges to try to find the right size. They would not help cover the return due to sizing. I will not shop there again.

This isn’t my first time ordering shoes from your site, but every single time the shoes arrive faulty. I initially assumed it was a rare issue, but at this point it’s clear there’s a consistent quality control problem with online orders.

It’s especially frustrating because I genuinely like the brand and have had good experiences buying in-store. However, every online order has resulted in a partial or full return due to defects.

This latest experience has completely eroded my trust in the brand. I no longer feel confident that the quality will meet basic standards if I order again.

It’s a real shame - good products in theory, but clearly poor quality checks before distribution.

Too small and too tight.
Logistics is not assuring

I had some teething problems with international delivery to Australia (the parcel got lost by the courier - not Flabelus’s fault - but then it felt like forever & a day to reach a resolution, it did occur to me at one point that it might be faster to fly to Spain to sort it out)…. BUT… in the end… Flabelus customer service really made me feel like they genuinely cared and it DID all get sorted out. The shoes are absolutely wonderful, magical and worth the wait!! BIG THANKS to Flabelus for persevering with my order and putting up with all my anxious emails. I will definitely be ordering from them again.

I was recently in Madrid and found a Flabelus store close to where I was staying. i absolutely fell in love with the shoes and purchase 2 pairs! When i got back from my vacation i went to the website and ordered 2 more pairs! I am totally OBSESSED!! The colors, the comfort, the whole vibe!! I now want the Lyra Petal in burgundy so that will be my next buy!! I have also shared the brand with my bestie and she too is obsessed!

The shoes were purchased as a gift for my daughter and she LOVES them. Shipping/return expense was my only complaint.

The shoes are great but the delivery from Spain is painfully slow.

Shoes took 3 weeks to get to London, after contacting customer service I received a generic response back and was never followed up with in time. I tried to exchange a previous online order in store (to prevent myself from placing this one) which I was told could not be done. This seems an outdated process in the modern world. Shoes arrived in poor condition with soles not properly attached to the shoe but given the challenges resolving any kind of issue with this company I have just left them to save time.

Lovely and comfortable shoes! The delayed delivery was quite frustrating! but the 7 day wait for a response from customer services was worse. Even when you had emailed in response to theirs it was another 7 day wait to hear back! Thankfully my shoes got delivered after 26 days of waiting!

Everything was perfect except the tax free process. SP told me it is now in the system without providing any tax free form. I bought three shoes and I was expecting a tax free out of that. However, airport customs did not validate the purchase and rejected it and they were requesting a tax free form for that while it was not provided for me.

I placed my order over 20 days ago. No update from the delivery company. When I call the delivery company they say they cannot take my call because by postcode is outside of Spain (I live in Switzerland). I have contacted Flabelus multiple times, each time I have to wait 24/48hrs for a reply, which is always "we have contacted the shipping company for an update." I have asked for a refund on posting, my requests go ignored. Never again ordering from this place.

Hugely overpriced espadrilles, basically. Poor quality stitching and no cushion or foot support. I bought a pair of slippers which I immediately returned because they looked like they’d last five minutes.

Oh - and they are too small.

I ordered the shoes December 19 as a Christmas gift. It said order within 48 hours to get them by Christmas. It’s January 22 and they still haven’t arrived.

Best ballerina ever! I bought one in Madrid and had to order another one to my country.