I spoke with Eve, she was brilliant and very clear at explaining everything. We managed to get myself insured and hoping to carry on with The same company for next year.
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See what reviewers are saying
It was lovely to speak with Lily. She was excellent in her explanations and very professional in helping me resolve my issues. I’m very appreciative.
I have been with Flag Insurance for last 11 years and have always received great service. Unfortunately, now I have to move to another insurer due to a lower price. As I now only work 6–8 days a month... See more
I would like to recognise a couple of team members from the finance team. Lilian was amazing over the phone and was beyond helpful.
Company details
Written by the company
Flag Insurance (Brokers) Limited is an experienced insurance broker specialising in insuring individual taxi drivers and their vehicles. We have been arranging commercial insurance policies for the taxi trade for many years. Our clients come to us for our expertise and competitive premiums. We will arrange insurance protection for you and your vehicle based on knowledge of your trade and the risks you face each day. You will always receive a prompt and attentive service with a competitive premium. By specialising in these motor insurance risks we have access to range of additional covers and add-on policies and are able to deliver swift, robust and reliable insurance protection to you. We are proud of the fact that much of our business comes to Flag Insurance (Brokers) Limited, through personal recommendation and previous custom.
Contact info
98 Liverpool Road, L37 6BS, Formby, Liverpool, United Kingdom
- 01344 452233
- flaginsurance.co.uk
4.8
Excellent
744 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Flag Insurance (Brokers) Limited
Good afternoon,
Thank-you for the lovely comments regarding the service received - I wonder if you have selected the 1 star rating in error?
Kind regards,
Tom
Office Manager,
Very experienced and helpful service…
Very experienced and helpful service agent. Thanks.
September 5, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Great communication, very good prices
Great communication, even better prices than I was quoted before from other insurance company. I am indeed a happy customer by choosing them as my Insurance. The seller lady, Diana, she went back and beyond giving me the best price. More than happy with the customer service and the whole plan I've been offered.
September 5, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Customer Service done right
Customer Service done right.
Received a Quote from Sales Agent Shiraz who gave me a great Quote. Made changes to my Policy with Customer Service Agent Melody who is a very sweet girl. Both were professional, polite and helpful and an asset to the company. Melody especially was very kind and went above and beyond for me. Thank you Shiraz and Melody.
September 5, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Wonderful experience of renewing my…
Wonderful experience of renewing my insurance again with Shiraz at flag insurance. Amazing service great rates and perfect cover can't thank them enough.
September 3, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Customer service brilliant.
September 3, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
I called to amend my insurance private…
I called to amend my insurance private hire vehicle policy and the lady ( name starting with ED, don’t remember full name )was very polite and professional. She sorted everything whilst on the phone and I’m grateful for her help.
Bahman
September 3, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 4* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Sharon who I dealt with was super.
September 2, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
The people in the insurance company…
The people in the insurance company were polite, helpful and considerate. They gave clear explanations that were easy to understand. They made the whole process easier for me.
September 2, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Was recommended by a friend so I give…
Was recommended by a friend so I give them a call, easy to speak to and very straight forward to deal with, the quote was very competitive and so easy to take out, would definitely say to give them a call when looking to renew your insurance.
August 30, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Best customer service
Best customer service, from Sheiraz I really happy of his service he explained all clearly and he is very polite and professional thanks you!!
I give him 5 stars 👍
August 30, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Flag beat the renewal quote for my taxi…
Flag beat the renewal quote for my taxi insurance by £94. No hesitation to accept their offer when my previous insurer were trying to increase my premium though I've not made a claim in over 6 years!
Thank you Flag!
August 27, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Spoke to Alan in new business very…
Spoke to Alan in new business very clear and helpful would not hesitate in recommendation of this company
August 21, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Helped me very much and helped me…
Helped me very much and helped me understand everything.
August 21, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Brilliant customer services.
August 20, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Sharon was great
Sharon was great. Straight to the point, courteous and efficient. She found me a quote which was lower than I’d managed to obtain on Compare the Market and we wrapped everything up in ten minutes. 👏👍
August 19, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
Superb & excellent service!
August 19, 2024
Unprompted review
Reply from Flag Insurance (Brokers) Limited
Good Afternoon,
Thank-you so much for taking the time to leave us a 5* review.
We really do appreciate your feedback - don't forget to recommend us to your friends!
Kind regards,
Tom
Manager.
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