I am revising my review of Flairgifts. I bought an "Opulent Black Cat Statue with Gold Eyes", which didn't look at all like the product photos on the website. I contacted Olivia at Flairgifts and she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I received the product today and it is tiny and missing a piece. Waited so long for this item and very dissatisfied. However, I did receive notification from vendor and partially compensated withou... See more
Company replied
Poor quality made. One of the straps is already tearing and I just received it today. Has no zipper nor snap to close it like the videos show.
Company replied
I ordered a 250 Commemorative Flag, on June 25, still waiting. Tracking shows a label was created on July 1, but, shows it was processed in China on July 8. Now I understand it's coming from China... See more
Company replied
3.1
Average
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a scam!
What a scam. I ordered a firetruck wind mill yard ornament for my son-in-law as a birthday gift. I was so disappointed. It doesn't look at all like what I ordered. I paid around $40.00 before tax and shipping. What I got was a crappy flat metal picture of a firetruck. Not at all what you see when you are shopping. It's embarrassing. DO NOT BUY ANYTHING FROM FLAIRGIFTS.COM EVER!!!
May 14, 2026
Unprompted review
Reply from Flairgifts
Dear Sue
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Disappointed with the item
I received the product today and it is tiny and missing a piece. Waited so long for this item and very dissatisfied. However, I did receive notification from vendor and partially compensated without need to return. Very satisfied with their customer service, Jaime is wonderful to deal with.
May 13, 2026
Unprompted review
Reply from Flairgifts
Dear ANNETTE
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
The product itself was not as described.
The product itself was not as described. It says it is a 3D key chain, but in fact is flat. I was very disappointed in the false advertising. It is hard buying anything online now because of the fake, misleading, scams, and credit card hacking companies out there. I reached out to cancel my order because it was not as described and Molly at customer service was awesome!!!! She told me what I would actually be getting and when I said I just want to cancel the order, she helped me with that. She was easy to work with and for that, I gave the 5 star review. The company itself would receive a ZERO star. VERY disappointed in the false advertising! BUT MOLLY WAS GREAT!!!!!
April 17, 2026
Unprompted review
Reply from Flairgifts
Dear Victoria
Thank you very much for your high regard for MOLLY and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to MOLLY, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Trustworthy Customer Support
My rating is for the smooth, efficient, friendly service I received after a shipping issue resulted in my order never arriving. The merchant offered to promptly reship, and I requested a refund instead. They readily agreed, and I received my refund within a couple of days. They were also quick to respond to every email I sent. They made an unfortunate buying experience much less stressful.
April 15, 2026
Unprompted review
Reply from Flairgifts
Dear CYNTHIA T
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
The package shipped from a third world…
The package shipped from a third world country -- not California.
The product was a very poorly painted boho sun on an opaque piece of plastic. Looked NOTHING like the window-art sun catcher on the website. Did I mention that it didn't come from the US?
April 2, 2026
Unprompted review
Reply from Flairgifts
Dear Shannon
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Their customer service really took care…
Their customer service really took care of me when the first couple orders ran into some shipping problems. They were constantly updating me and letting me know where the package(s) were at. When one came in damaged, they rushed out a replacement. Couldn't ask for better service.
April 7, 2026
Unprompted review
Reply from Flairgifts
Dear NA
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Complete trash company
I ordered an item three weeks ago and it never shipped. Customer service responded once and said they would expedite the shipping. They never did. I emailed again asking for a refund and crickets. They are now not responding at all. I've already disputed the charge. Avoid this company and beware their ads on social media. They claim to be in California but definitely are not.
April 2, 2026
Unprompted review
Reply from Flairgifts
Dear Jose C
We sincerely apologize for the long wait time you experienced when contacting customer service.
Due to a recent surge in inquiries, some information processing has been delayed.
To improve overall service efficiency, we are optimizing our processes and gradually increasing our customer service team staff.
If you still have unresolved issues or require further assistance, please contact us directly via the following email address. We will prioritize your issue as quickly as possible:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and patience. We will use this as a driving force to continuously improve our service experience and strive to live up to your trust and support.
Best regards
Olivia
Reply from Flairgifts
Dear Karla
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Reply from Flairgifts
Dear Cosette
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great service and product
I had an issue with some product and they took care of it quickly and with out any hassle. The customer service was flawless and very friendly!
March 9, 2026
Unprompted review
Reply from Flairgifts
Dear KEITH
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I experienced great disappointment…
I experienced great disappointment dealing with your company. The only positive aspect was working with Molly. I believe she sincerely wanted to resolve my issue.
In summary, I honestly am not impressed with your products whatsoever.
However, Molly deserves a positive review. LL
February 20, 2026
Unprompted review
Reply from Flairgifts
Dear Laurie L
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Molly was very helpful on an order that…
Molly was very helpful on an order that was wrong
January 28, 2026
Unprompted review
Reply from Flairgifts
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had an excellent customer experience…
I had an excellent customer experience with this company. I had questions about tracking and Mia kept me informed during the whole process. The Post Office caused a delay in receiving part of my shipment and Flairgifts promptly provided me with a refund for the shipping. My items were great quality just as expected and the price was excellent!
December 30, 2025
Unprompted review
Reply from Flairgifts
Dear Lana
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Sunny is a great customer service…
Sunny is a great customer service person which is hard to find these days. As for the timing of getting my order the company failed in my opinion. I should have had it before Christmas instead of the week after. Not sure I will order from this company again.
January 12, 2026
Unprompted review
Reply from Flairgifts
Dear sandra
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: olivia@clientcare2025.com
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Product different from advertisement …
I didn’t received w what I was looking for however, the customer service was great. They tried to resolve the problem right away.and with customer service very happy product not so much
December 10, 2025
Unprompted review
Reply from Flairgifts
Dear Tania
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Horrible experience
My horrible experience turned in to a very good resolution. Olivia was wonderful resolving the issue and getting my money refunded. She is much appreciated.
November 19, 2025
Unprompted review
Reply from Flairgifts
Dear Dianne22
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Poor quality made
Poor quality made. One of the straps is already tearing and I just received it today. Has no zipper nor snap to close it like the videos show.
December 27, 2025
Unprompted review
Reply from Flairgifts
Dear KimP
We are pleased that the product met your expectations and sincerely apologize for the minor flaw.
The issue you mentioned has been noted and submitted to the relevant quality control team. We will strictly monitor our quality control procedures and strive to prevent similar issues from occurring again.
If this defect causes any trouble with your use, please feel free to contact us at the following email address, and we will provide an appropriate solution:
Customer Service Email: olivia@clientcare2025.com
We look forward to providing you with even more satisfactory service and products in the future.
Best regards
Olivia
Pretty sure this is a scam site
Pretty sure this is a scam site. You will get no answer email. Don't use .
Instead of offering this new email..why dont you just answer the ones I sent the company??
December 15, 2025
Unprompted review
Reply from Flairgifts
Dear Bonita
Thank you very much for your feedback and sincerely apologize for the delayed response.
If you have any unanswered questions or need further assistance, please contact us directly via the following email address. We will provide you with priority support:
Customer Service Email: olivia@clientcare2025.com
We value your feedback and trust and will continue to improve to provide a more efficient and considerate service experience.
Best regards
Olivia
The product I got was too big and I…
The product I got was too big and I reached out to them about how to return it and they were very helpful in getting me a new product
December 8, 2025
Unprompted review
Reply from Flairgifts
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia was very polite and more than…
Mia was very polite and more than helpful with my problem with my order. She totally did everything she could to make it right and stayed consistent with emails and communication.
November 25, 2025
Unprompted review
Reply from Flairgifts
Dear Dawn
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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