I ordered a wand as a gift back in…
I ordered a wand as a gift back in july, i received it broken and emailed them to get a replacement which was sent however it had also come broken. I have attempted to a get a refund as I now have no need for it, it was supposed to be a birthday gift and the birthday has now passed. No one seems to want to help me anymore they continue to ask for a video even though I have sent tons of photos. I have small children in my house and the plastic pieces kept falling off making the wires show it was too dangerous to have around. This had been a terrible experience and I hope that this gets worked on in the future for other customers. It was not a cheap gift and for this price that I paid I should have definitely gotten a refund. Or at least more help than I am getting.

