Flanagan’s Reviews 

268
TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

I really like my sofa but it is already losing definition in less than a year (it wasn’t cheap). I contacted them and they had someone come out to fix it citing “accidental damage”. I wasn’t very happ... See more

Rated 5 out of 5 stars

Received sideboard within estimated timeframe! Stated between 2-3 weeks est. delivery and got delivered at exactly 2 weeks. Unit perfect and exactly as ordered. Dropped a star because we were not no... See more

Rated 1 out of 5 stars

Really disappointed with this table Bought a console table (flat pack) and drawer was damaged but it was like paper covering wood, really thin and poor quality. Even damaged drawer aside, still n... See more

Rated 4 out of 5 stars

Ordered the Charles 2 sliding door wardrobe online and delivered to Northern Ireland in just under 3 weeks. The .co.uk site would not redirect for payment but the .ie site was fine and apart from no... See more

Company details

  1. Home & Garden

Information provided by various external sources

Dublin Furniture Stores: Flanagans Furniture - Beds, mattresses, tables, chairs, sideboards, sofas, desks, mirrors, bespoke. Free Delivery. Tel: 01 2880218


Contact info

3.4

Average

TrustScore 3.5 out of 5

268 reviews

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3.4

All reviews

(268)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Not sure how this company can score 3.8…

Not sure how this company can score 3.8 with 30% bad reviews. Had a absolutely appalling experience with Flanagans - orders items with 2 week delivery, no contact for 6 weeks. When I rang them for an update they told me that the items I had ordered were not only not in stock but discontinued (this was only when I rang them - how much longer were they going to wait to tell me this). They offered alternatives which were nothing like the original items ordered and when I asked for a refund they refused until I quoted CCPC website. Told I was getting refund then they rang me to arrange delivery of the alternative items I told them I didn't want. When I refused to accept delivery they rang my wife to see would she accept delivery. Stopped answering phone calls, stopped answering emails - refund not given until I opened a dispute through my bank on the payment given to them.
Terrible experience, terrible customer support, AVOID at all cost.

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Competition winners

Hi we entered the Christmas competition and won 450 euros.we are over the moon with this.Thanks so much to Dylan for ringing us to let us know.We have bought lots of furniture from your amazing company.have to say its top quality.Customer care is amazing lovely people to talk to and prices are very reasonable with great delivery.have lots more to pick out for the house.Thanks again you guys we're delighted.

January 23, 2021
Unprompted review
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Rated 5 out of 5 stars

Great business

Good selection at different price points. Sales team were very helpful. Product was delivered promptly and was of expected quality. Excellent local business that I would buy from again.

January 21, 2021
Unprompted review
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Rated 1 out of 5 stars

The worst company I've ever dealt with

The worst company I've ever dealt with, received a faulty table sent an email with pictures of the table received no contact had to call them a week later because I had no reply its been over a month now on the phone to them a few times I gave them every chance to rectify the issue but now they say the fault isn't there issue and won't refund or exchange all I wanted from them was a new table that wasn't faulty, stay clear of this company I've commented on there fb page but they have deleted my comments

January 14, 2021
Unprompted review
Rated 1 out of 5 stars

Reply to Flanagan's reply !!

I understand that the Company I ordered from and transferred money to did indeed go into Liquidation, at which time I was told that my deposit would be returned to my pay pal account. This never happened !!
I believe the person that told me is still involved in your new Company and therefore think the honorable thing to do is refund me from your New Company.

January 9, 2021
Unprompted review
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Rated 5 out of 5 stars

Recommend 100%

I would definitely recommend this company. The ordering process was so easy. We called first to ensure the furniture range we looked for was in stock and we dealt with a lovely lady. Once confirmed we went online to order the bedroom furniture (wardrobe, bed and bedside locker). Payment was then made online. The furniture arrived within two weeks and I was able to track delivery stages at all times online. The furniture is of high quality and looks exactly as it did on the website. I was extremely happy with the quality of furniture and the customer service received. I would have no hesitation in recommending this company. Thank you Flanagan Furniture and Happy New Year.

January 5, 2021
Unprompted review
Rated 5 out of 5 stars

Bedroom package

Ordered a 3 piece bedroom package from Flanagan's in November very prompt delivery and the girls in the office were very friendly and helpful, order arrived on exact date as promised and exceptional quality and delivery price was amazing. Would definitely recommend Flanagan's will definitely order from them again

January 5, 2021
Unprompted review
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Rated 1 out of 5 stars

I SEE THAT MY REVIEW HAS BEEN REMOVED…

I SEE THAT MY REVIEW HAS BEEN REMOVED AND MANY OTHERS HAD THE SAME EXPERIENCE BECAUSE IT WAS NOT COMPLIMENTARY. AWFUL COMPANY. DO NOT PURCHASE. BUYER BEWARE!

Flanagans reply not accurate. I waited 6 weeks for delivery of my cabinet. I rang twice,2 emails, 1 letter, and 1 online enquiry. No contact whatsover. My item was delivered by car AFTER my letter of complaint! Lots of invited reviews does not tell the truth....

January 4, 2021
Unprompted review
Flanagan’s logo

Reply from Flanagan’s

Thank you for your feedback. We apologise that the item that you ordered was one week over the eta. We had experienced slight delays on the containers of stock due to the pandemic. Kind Regards

Rated 1 out of 5 stars

I Wish I had read these reviews before…

I Wish I had read these reviews before purchasing. Like some of the other people commenting, I wanted to support an Irish company, however , my experience with this company has been appalling. I ordered two chairs on November 10th (both with 1-2 week delivery times) and received one the following week without any issue. The other occasional chair I then heard nothing about. I emailed on the 10th/17th/19th/25th/28th November, and again on the 3rd and 9th of December. I rang on the 7th. I was eventually told that the chair was out of stock but they had another similar that I could order and receive a refund in the difference. I was assured that the new chair would be with me the following week. I rang again on the 9th, 16th and 21st December and each and every time I spoke to someone different who told me that “someone” would contact me. Eventually a lady called rosemary advised that she had been to the warehouse herself, the chair was definitely in stock and it would be out to me on the next delivery. Needless to say I am still awaiting delivery, 8 weeks later; and still awaiting a refund of the difference between the two chairs. The chair I am awaiting continues to be advertised, still with a 1-2 week lead in delivery time. I will never ever shop with this company again. Extremely frustrating experience.

December 30, 2020
Unprompted review

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