FlatRate Moving Reviews 

1,258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for their efficient, careful, and polite handling of belongings during the entire moving process, ensuring everything is securely transported without any stress. Many consumers also appreciate the reasonable pricing, transparent quotes, excellent scheduling flexibility, and top-notch communication provided by the team from the very first call until the final delivery. However, some people mentioned that certain international relocations or specific moves experienced operational delays, extended unloading times, or initial frustrations. A few reviewers also noted that coordinating specific arrangements required multiple calls and careful follow-up during the planning stages.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that the entire team is... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendliness... See more

Price

Customers had positive experiences with price, consistently finding the rates to be competitive, fair, and... See more

User experience

Users describe positive interactions with user experience, highlighting a seamless process from start to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent reliability and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,258)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service at a great price

This team made my moving experience a breeze! I was able to get a quote and schedule my move easily. My movers were careful and very efficient. I'd recommend them to my friends and family

August 22, 2026
Unprompted review
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Reply from FlatRate Moving

A move that feels like a breeze is always a win. We’re glad the quote and scheduling process were easy, and that the crew was careful and efficient on move day. Thank you for recommending FlatRate to your friends and family.

Rated 5 out of 5 stars

These guys are professionals from the…

These guys are professionals from the initial consultation to finish.
Money well spent.

August 12, 2026
Unprompted review
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Reply from FlatRate Moving

That is a strong compliment, Xiangying. Thank you for choosing FlatRate — we’re glad the service felt worth it.

Rated 5 out of 5 stars

We moved from New York to Virginia and…

We moved from New York to Virginia and were nervous about how well the move would go. FlatRate went out of their way to accommodate my impossible schedule to go over our apartment and see what needed to be packed and moved. They did an excellent job packing everything we asked them to, and we were amazed at how well things were packed once we started opening the boxes! The foreman, Lamore was great with the rest of the movers, they all worked hard and were very friendly, patient, and careful. We only have one small elevator in our pre-war building and it can be tough on the residents when people are moving in or out. Our neighbors told us how much they appreciated our movers, as they went out of their way to accommodate others who needed the elevator. We felt the price was competitive with other moving companies, and everyone we interacted with were helpful and patient. Highly recommend!!

August 18, 2026
Unprompted review
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Reply from FlatRate Moving

New York to Virginia is a big move, especially with packing, a tight schedule, and a pre-war building elevator to manage. The team will be proud to hear your praise. Thank you for recommending FlatRate.

Rated 5 out of 5 stars

Highly recommend flat rate

Highly recommend flat rate, I used them for packing and unpacking as well as the move and they were so professional thorough and careful with my belongings. They didn’t leave until I was fully satisfied. Highly recommend them

August 13, 2026
Unprompted review
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Reply from FlatRate Moving

From packing to unpacking - that's a full process, and we’re glad the team handled it with professionalism, care, and attention throughout. Thank you for recommending FlatRate.

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Rated 5 out of 5 stars

Josh and the rest of the team were…

Josh and the rest of the team were great! We had a move that required 2 days and they showed up great both days. I would highly recommend them to anyone planning a move.

August 8, 2026
Unprompted review
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Reply from FlatRate Moving

A two-day move takes a lot of coordination, and we’re glad the crew delivered both days. Thank you for recommending FlatRate, Renee.

Rated 5 out of 5 stars

Sales outstanding

Sales outstanding
The crew amazing
Dispatch very helpful
This was a very positive experience.
Price. Very fair.
Need a N Y City mover? Call Flat Rate.

August 6, 2026
Unprompted review
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Reply from FlatRate Moving

All pieces coming together is a great experience. Thank you for choosing FlatRate and for recommending us as a NYC mover.

Rated 5 out of 5 stars

My new go-to movers

I have used them twice. I am impressed with their responsiveness, professionalism, and reliability. They are respectful and careful. Highly recommend.

August 5, 2026
Unprompted review
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Reply from FlatRate Moving

Earning the title of your go-to movers means a lot. We appreciate you choosing FlatRate again and are glad the team continues to be responsive, professional, reliable, and careful.

Rated 5 out of 5 stars

These 2 guys worked their butts off and…

These 2 guys worked their butts off and made my apt to apt move in NYC so stress-free. They handled all of my furniture with care and schlepped up 5 flights of stairs in August! Super impressed with the movers.

August 3, 2026
Unprompted review
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Reply from FlatRate Moving

Five flights in any month is no small task. We’re glad the crew worked so hard, handled your furniture with care, and made your NYC apartment move feel stress-free.

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Rated 5 out of 5 stars

Ricardo was excellent—and Richard and…

Ricardo was excellent—and Richard and his team were top-notch. We have done 5 moves with Flatrate. We have always been impressed with their service.

July 25, 2026
Unprompted review
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Reply from FlatRate Moving

Five moves with FlatRate means a lot. The team will appreciate the kind words, and we’re glad the service continues to impress.

Rated 5 out of 5 stars

Great experience

Excellent service before and during the move. Very dedicated, professional team.

July 24, 2026
Unprompted review
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Reply from FlatRate Moving

From the planning to move day, we’re glad the team delivered excellent service and stayed dedicated throughout the process. Thank you for choosing FlatRate.

Rated 5 out of 5 stars

Great movers!

Our movers we efficient and careful with our items and very friendly. Our interstate move was a breeze thanks to their packing and unpacking services!

July 24, 2026
Unprompted review
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Reply from FlatRate Moving

An interstate move is a big project, and we’re glad the packing and unpacking support helped make it feel easier. Thank you for choosing FlatRate and for recognizing the crew’s care and friendliness.

Rated 5 out of 5 stars

Our moving team was exceptional

Our moving team was exceptional! Speedy, professional, and handled all our items with care.

July 16, 2026
Unprompted review
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Reply from FlatRate Moving

Exceptional is a great compliment. Thank you for choosing FlatRate, Liz.

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Rated 5 out of 5 stars

"Outstanding"!!

From the first call for a quote until the last piece of furniture was put into place the service was outstanding. I highly recommend the FlatRate Moving Co.

July 14, 2026
Unprompted review
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Reply from FlatRate Moving

This is the full experience we want every customer to have. Thank you for choosing FlatRate and for the outstanding recommendation.

Rated 5 out of 5 stars

Perfect move.

July 16, 2026
Unprompted review
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Reply from FlatRate Moving

We're glad you received a perfect move, Scott! Thank you for choosing FlatRate.

Rated 5 out of 5 stars

Team was amazing

Team was amazing! Very friendly, efficient and accommodating! Everything was well wrapped and protected.

July 8, 2026
Unprompted review
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Reply from FlatRate Moving

Thank you for the great review. We’re happy the team made the move easy and made sure everything was properly wrapped and protected.

Rated 5 out of 5 stars

Excellent Overall Expereince

My wife and I hired FlatRate Moving for a whole-house move from Rhode Island to southeastern Pennsylvania after a friend, who had used them many times, recommended them.

From our first conversation with Adam, our FlatRate Moving Consultant, through packing, moving, and final delivery in Pennsylvania, the team was one of the most professional I have worked with in years. The entire process—from their arrival in Rhode Island to move-in at our new home in Pennsylvania—took just over 24 hours.

Adam guided us through the inventory, pricing, truck size, and crew requirements. He made the process easy, answered every question promptly, and handled each detail professionally.

Jimmy led the moving crew with four colleagues, and they worked together professionally, efficiently, and calmly. They treated our belongings with exceptional care and protected both homes throughout the move.

After unpacking, it was clear that their attention to detail, excellent packing, and careful handling resulted in zero damage to our homes or belongings.

I wholeheartedly recommend FlatRate to anyone looking for a smooth, hassle-free move. They honored their pricing, delivered exactly what they promised, and completed the move without damage or conflict.

They truly reflect my belief that…
“Quality Never Costs As Much As The Money It Saves.”

June 2, 2026
Unprompted review
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Reply from FlatRate Moving

Bill, Thank you for such a thoughtful recommendation. We’re honored your friend referred you to FlatRate and happy to hear the whole team delivered the level of service you expected for such an important interstate move. From planning through delivery, it’s great to know the process was smooth, well coordinated, and completed with the care your homes and belongings deserved.

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Rated 5 out of 5 stars

Truly excellent moving company

Truly excellent moving company. The first moving company I would use again. Excellent customer service and reliability. Absolute pros. Used for two moves and a storage between.

Also special shoutout to Ming, who was truly spectacular.

July 2, 2026
Unprompted review
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Reply from FlatRate Moving

Thank you for trusting FlatRate! We’re proud to be the moving company you’d choose again and appreciate the kind words about our team and service.

Rated 1 out of 5 stars

Dont recommend them at all

Dont recommend them at all. I got my stuff almost one month after the scheduled date. boxes came torn. unprofessional pickup persons.

June 7, 2026
Unprompted review
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Reply from FlatRate Moving

Thank you for your feedback. We regret that the delivery timing, box condition, and pickup experience did not meet the standard we aim to provide. We have reviewed this matter internally and addressed the communication and service issues with the appropriate team.

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