FlatRate Moving Reviews 

1,240
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, communicative, and efficient service, often highlighting the care taken with belongings and the smooth process from start to finish. Many people appreciate the fair and transparent pricing, with no hidden fees, and commend the staff for their helpfulness, positive attitude, and ability to make a stressful day feel easy. However, some customers also noted issues with the delivery service, experiencing significant delays that impacted their ability to open businesses and caused financial losses. Additionally, a few other people also reported issues with missing items, inappropriate remarks, and poor packing quality, while others mentioned a lack of clear communication and operational control for international moves.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight positive aspects of price, consistently finding the rates to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, easy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much car... See more

Rated 5 out of 5 stars

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving... See more

Rated 5 out of 5 stars

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were inc... See more

Rated 5 out of 5 stars

The whole experience went really well, from booking to delivery. Zuleika provided guidance and patience throughout the booking process. The moving team was just as professional and kind. They were on... See more


Company details

  1. Moving Company
  2. Logistics Service
  3. Moving and Storage Service

Written by the company

FlatRate Moving is NYC’s #1 recommended mover, revolutionizing the industry since 1991 with guaranteed, all-inclusive pricing that eliminates hidden fees for a completely stress-free experience. With over 30 years of expertise, we specialize in local, long-distance, international, and commercial moving services, along with secure storage solutions. Our flat-rate pricing ensures no surprises, while our team of expert movers is professionally trained to handle your belongings with care. We utilize advanced technology, including the MyFlatRate app, allowing customers to track and manage their move seamlessly. Our premium packing services use high-quality materials for maximum protection, ensuring every item arrives safely. Known for our efficiency, professionalism, and reliability, we simplify the moving process with meticulous planning, secure packing, and real-time tracking. Whether relocating across town or internationally, our customers trust us to deliver on time and with the utmost care. Get your free quote today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,240)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I am genuinely impressed with FlatRate

I am genuinely impressed with FlatRate. I had a cross country move and it went seamlessly. I’ve heard so many moving horror stories and FlatRate luckily will not fall into that category. They were incredibly organized with inventory and also very proactive / over communicative on every update with my move which helped a ton/ put me at ease. The price was fair too - I was way over quoted at another company, and then way under quoted at another company up front (but heard that company isn’t reliable and has many hidden fees). FlatRate was super transparent and efficient and honestly just great. I’m glad I can trust them. Thank you!!

November 22, 2025
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Rated 5 out of 5 stars

We had a fantastic move

We had a fantastic move. From my first contact to the sales team and their follow up. Their extremely quick turnaround for a certificate of insurance I needed for my building to the day of arrival. Telephone calls during the move contacting me if everything was going OK. The actual team moving were so professional, polite efficient and careful. Just very highly recommended and I was so impressed.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Small move, handled well.

I received a reasonable quote promptly. This was a small move - storage items from one storage unit to another. The moving team arrived promptly (early) and were careful and professional.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Long time happy repeat customer

I have used Flatrate for five different moves down the years. They are consistently reasonably priced, you know what you're getting, and the movers are always a phenomenal team that work hard, fast, and carefully - exactly the kind of combination I want in a moving service.

November 26, 2025
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Rated 5 out of 5 stars

Flat rate was amazing

Flat rate was amazing. My move was SEAMLESS. I couldn’t be more grateful for Bernard and his team, I have health issues where I can’t pack myself due to surgeries.

Thank you so much flat rate!

November 22, 2025
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Rated 5 out of 5 stars

Great!

It was a stressful day but the crew helped to meet my needs! I would definitely recommend FlatRate!!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality and survice

We have moved 5 times within the past 7 years. This was the most un stressful one!! The professionalism was superb and beyond amazing. We will use Flatrate everytime we move and have told everyone we know to use them!!!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very wonderful group

Very wonderful group! Very accommodating during the move process for young families, very timely, very efficient and trustworthy. Would highly recommend them for any move, this is coming from an experienced move family.

October 15, 2025
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Rated 5 out of 5 stars

i had such a smooth experience with…

i had such a smooth experience with flat rate moving. from start to finish, their team was professional, communicative, and super efficient. they showed up on time, handled everything with so much care, and made what could’ve been a stressful day feel easy. I would 100% use them again and recommend their services!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

From booking our move with their excellent account person Ming to our movers Roberto and crew, we had the best experience. Moving is so stressful and I HIGHLY recommend Flat Rate to help.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I’d hire them again.

Bernard was great. Responsive and attentive to the details of making the reservations and getting the paperwork to the respective buildings.
Rudy and his partner were efficient in packing and moving our stuff.

I’d hire them again.

October 12, 2025
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Rated 5 out of 5 stars

Stress Free Move

I recently used FlatRate for my move, and I couldn’t be happier with the service. The team was punctual, professional, and incredibly efficient. They handled all my belongings with care, including fragile items, and made sure everything was securely packed and transported.
Communication was smooth from start to finish, and they were very accommodating with scheduling. What really stood out was their positive attitude and willingness to go the extra mile to make the move stress-free.
Highly recommend them to anyone looking for reliable and friendly movers!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

This was our second move with Flatrate

This was our second move with Flatrate. I highly recommend them. Very responsive, professional and competitive pricing. Crews are polite and efficient and having an App where you can track your moving truck's location is quite helpful. We have a third move coming up and I wouldn't even think of using any other company.

September 27, 2025
Unprompted review

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