FlatRate Moving Reviews 

Great Service! Amazing team of movers who were efficient and also helped me at my new place set up furniture that wasn’t part of my move.

This was a last minute find with a move the next day!
Excellent service, smooth online experience with getting a quote, contract and follow through.
The movers were fast, friendly, professional and efficient.
I can’t believe we had thought of doing this ourselves.
What a find!!
Thank you, thank you!!!

Always an excellent experience with Flatrate. My second time using them. These are my guys and they look out for me. Shout out to George, Christoper, Francsis, and Mike! I couldn't ask for a better packing and moving team during stressful times. I tell all my friends and family about Flatrate. Heaven sent!

Flat Rate movers is the only service I will use. They take care of my product from beginning to end. Easy to deal with from your first call to when they reach out to verify your satisfaction. 5 stars always.

The team was wonderful. Professional and efficient. We could happily recommend them to anyone!

The move was seamless from the estimate to to the movers who arrived on time and took great care with my furniture.

Flatrate was recommended by a friend. The initial contact was extremely pleasant and attentive. The sales person was eager to sign us up and readily available for any questions that came later. Sent over supplies in advance and was very friendly.
Then the day of the move came, it had been a while since my last move. It wasn't an easy day for me but that's besides the point. My issues were that a couch which was going to be donated to a worthy cause was torn in several spots on the move out and became garbage. I was not happy. Then, without having anywhere to find a home for two mid-century armchairs and matching ottoman, I opted to store them at the last moment and would deal with that later on.
I filed a claim for the damage couch mid April. Since we had no plans for a MOVE IN at that time I was told to wait and file later in the event anything else might happen during the move in.

Five months later was the move in. Two of the crew showed up around 9:00am but then nothing happened for hours. The items finally starting coming in to the apartment by 1:00pm. Needless to say a frenzy to finish by 5:00pm, building requirement. When all was said and done there were nine shattered china plates from our wedding pattern received 40 years ago. A few other day plates were broken. And those two chairs and ottoman that I mentioned, were nowhere to be found. Completely missing. Never delivered. No one knew anything.
Forced to file yet another claim, I did so end Sept with documentation.
On Dec 4th, over two months later from the move in and 7 months from the move out, we receive a DISMAL check. They would never admit to losing the furniture or consider a possible theft. My attempts to get information from time to time about the claim was exasperating. Get a person on the phone? Good luck.

There is nothing more to say except.....consider purchasing the added insurance for "Replacement Value". We didn't do that because we thought our homeowner's insurance would suffice so instead we were paid 60 cents per pound for the claimed items.

The NYC FlatRate representative was very responsive, and even helped over a holiday weekend. And the crew was efficient, friendly and professional.

Richard my sales representative was amazing, kind, attentive. He made this process smooth, it especially it being my first time using a moving company.

It’s rare that I am working with people not only this pro-active but also true professionals. Don’t get fooled by the name ‘flat rate’ movers, thinking this company doesn’t provide any service because the opposite is true. I would highly recommend this team if pro’s to everyone. Incredible experience that made my move easy. Nothing broke, everything was moved with lots of care. I’m beyond happy.

The sales team was thorough in the preparation and planning of the move. The app was helpful and locating my moving team before they arrive. The team was prompt, efficient, and careful with my items as well as patient and polite. The whole thing went very fast and very smoothly. When there was a mishap the company was forthcoming and quick to resolve the situation efficiently.

My experience with this company was extremely disappointing. The movers packed my belongings, but then got stuck in my building’s active driveway. They unpacked all of my belongings from the truck, leaving them on the street and sidewalk for people and there pets to walk thriugh. For 4.5 hours, no cars could get in or out of my HOA building, and I was subsequently charged for the inconvenience.

In addition to this, some of my belongings were damaged. I had purchased additional insurance because I’ve had bad experiences in the past, but this situation was beyond frustrating. I also had a separate pile of furniture that I specifically requested to be left behind. Instead, the movers used my bed and entertainment center to try and get the truck unstuck—despite me having video evidence where I clearly told them that this furniture was not trash.

This situation has caused me financial strain, as I’ve had to replace major items due to the movers' negligence. I’ve been patient, providing the company with video and photo evidence, and even agreed to accept less than the total value of my damaged items to settle the matter. However, communication from the company dropped off completely. After numerous emails and calls, I finally received a response, but now, over a month later, the claims department is trying to justify the actions and extend the timeline to 6 months instead of the 30-day resolution I was initially promised.

It’s unfortunate that FlatRate hasn’t taken the necessary steps to rectify the situation. I was hoping to leave a review commending them for handling this rightfully, but that has not been the case.

I recently used Flat Rate for my move and, overall, I’m quite satisfied with the experience. From the beginning, they were very responsive and accommodating, even though it was challenging to anticipate a precise itinerary for the move. The movers themselves were careful with my belongings, which I appreciated; however, they did work a bit slowly, causing a delay with the elevator scheduling.

One small area for improvement would be ensuring that movers have clear identification. Aside from a folder, there wasn’t any Flat Rate logo or other identification on them, which was a bit confusing at first. It would be helpful to be informed if this is standard practice or if other forms of ID are used.

In summary, I’d recommend Flat Rate for their professionalism and responsiveness but hope they take this suggestion on board for an even smoother experience.

Emir, Vanja and Sasha were excellent. Great communication. Timely. Nice guys. Fast and clean. Professional.

Fast - I called and they took my furniture for storage the next morning!

I had a great experience with Flatrate movers. They were very detailed oriented and took extra care of our items. Alex and Jonathan did a fantastic job, they were timely, efficient, and very professional. I would book them again!

Very efficient and careful

Such an amazing job and beautiful attention to detail! Javier and Eric were so helpful and made the moving experience so stress-free. The pricing is fair and they took care of my stuff like it was their own. They were really nice which goes such a long way and they constructed my bed for me and brought all the wrapping to protect the furniture. I really can’t recommend Flat rate movers enough And I’ll definitely be using them for my next move.

DO NOT USE THIS COMPANY!!
Not only were most of the boxes crushed they destroyed my new 65” OLED TV.

Good thing I packed my dishes or I’d be eating off of paper plates.

They refuse to take responsibility.

If you choose these scammers since they “LOW BALL” you on price, make sure you don’t let them move anything of value.

STAY AWAY

Sales staff very responsive and accommodating. Movers did a good job and we received our boxes a week earlier than anticipated. Rates are competitive and fair. Very satisfied. Would recommend to others.