In April I placed my first order with Flattered—got a pair of Jojo Leather shoes, the cleaning kit, and the leather protector. The order didn’t ship right away because the leather protector was... See more
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Review summary
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Reviews shaping this summary
Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service. Update: Ivy at Customer service ha... See more
Company replied
Flattered has impressed me with their quick responses and awesome customer service. I have just gotten my first loafers, they are beautiful and already extremely comfortable (sizing was perfec... See more
Company replied
Very happy with my black Sara loafers. They are comfortable right out of the box, classic minimalist design, elegant proportions, sturdy synthetic sole perfect for wet or wintery weather, no sock slip... See more
Company replied
Company details
About Flattered
Written by the company
SHOP HERE
About Us
The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.
Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.
The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.
Contact info
Mäster Samuelsgatan 11, 11144, Stockholm, Sweden
- support@flattered.com
- flattered.com
4.1
Great
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Too flat
They look good on, but I can see my big toe poking through the top of the shoe, and they are also way too flat. I bought them for working in retail, where I’m on my feet all day and walk a lot, but it felt like I had no shoes on—no cushion whatsoever.
January 17, 2025
Reply from Flattered
Hi!
Thank you for leaving your review and sorry to hear you are not completely satisfied. The Model you ordered is one of our super light weight shoes, with no inner lining for extra flexibility and you can use them as a step in loafer with the heel down.
If you want a loafer with more support I would highly recommend our classic Sara Loafer or our new Dylan loafer. You can of course send us a message on Support@flattered.com so we can help you further!
Have a lovely day,
Flattered.
Damaged and still
Damaged and still
Waiting for customer service help after nearly a week
January 15, 2025
Reply from Flattered
Dear Helen,
Thank you for your review and we are sorry to hear about the delay in communication from our side! I can see that a we are currently in contact with you to help resolve the matter.
Kind regards,
Flattered
Delivered very quickly and lovely…
Delivered very quickly and lovely comfortable shoes
January 15, 2025
Reply from Flattered
Hi Anita! Thank you for your review and happy to hear that you are happy with us.
Have a lovely day.
Flattered
Highly recommended!
Everything about flattered has been a seamless experience! I have ordered from them twice now and the quality of the shoes and the packaging has been great. It’s now my go-to shop for shoes
January 14, 2025
Reply from Flattered
Hi Michelle,
Thank you for your kind words. We're happy to hear that you had such a great experience and made us your go-to brand!
Have a lovely day,
Flattered
Reply from Flattered
Hi Katerina,
Thank you for leaving us a review. We are glad to hear you got your order quickly and are satisfied!
Have a lovely day,
Flattered
Quality is amazing
I have bought two pairs of Flattered shoes and find them to be of excellent quality. I live in Canada and find the delivery very quick. I will be a repeat customer.
I bought the silver mary janes, excellent fit and quality
January 7, 2025
Reply from Flattered
Hi Nancy,
Thank you for leaving us a review. We are happy to hear that you had a good experience all around. Enjoy your new shoes!
Kind regards,
Flattered
They have nice products
They have nice products, too bad they can’t do customer service. I returned my item almost 3 weeks ago and still waiting for an update on it. In 2025 this is unacceptable for a company that wants to be high end.
December 30, 2024
Reply from Flattered
Dear Veronica,
Thank you for taking the time to leave us a review and we are sorry to hear that you did not yet receive your refund. I a have now registered your refund.
You can find more details about our return process and timelines in our FAQ: https://flattered.com/pages/faq?tab=2
Returned items can take up to 14 business days from the date your return tracking information shows delivered to be processed by our warehouse.
When the item in question has been inspected and registered as a return, we will cancel or refund your payment. Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organisations.
Kind regards,
Flattered
Great looking shoes with comfort and…
Great looking shoes with comfort and style in mind made with quality suede to a high standard.
December 30, 2024
Reply from Flattered
Dear Deborah,
We're so happy to hear that you are satisfied with your order. Thank you for leaving a 5 star review!
Have a great day,
Team Flattered
Beautiful shoes of high quality
A company that makes beautiful shoes of very high quality. However, sizing was off for me - way too big for my usual standard size.
Customer service was prompt to action my requests or in answering my questions.
December 23, 2024
Reply from Flattered
Hi Virginie,
Thank you for leaving us a review. We work with different factories within Spain and Portugal which sometimes can make the sizing between some of our styles different. Glad to hear that our customer service was able to assist in the matter. If you have any further questions you can always reach out to us again on Support@flattered.com
Have a lovely day,
Flattered
You sent the wrong shoes
You sent the wrong shoes. And they where damaged.
Your return method is troublesome
December 30, 2024
Reply from Flattered
Dear Anita,
Thank you for taking the time to leave us a review and we are so sorry to hear about this. This is of course not the standard we aim to provide. We have sent you an email to assist you further with your return.
Again our sincere apologies for the issues regarding your order.
Kind regards,
Flattered
The boots are beautiful on arrival
The boots are beautiful on arrival. I have worn them twice and the soles have already worn down and the toe on one boot has already gone misshapen. Really disappointing
December 2, 2024
Reply from Flattered
Dear Lavina, Sorry to hear that you are having trouble with your order.
The boots that you have ordered have a leather sole. Leather-soled shoes look great and allow the foot to breathe, as they are a natural membrane. The leather has low wear resistance, so the leather sole may be deformed when worn in wet weather. Therefore, we highly recommend you visit the cobbler and put a protective rubber sole on top before first use to avoid tearing the sole and to get a better grip. You are still able to bring them to a cobbler and have a rubber add onto it. You can read more on our careguide: https://flattered.com/pages/care-guide?_pos=1&_sid=cca526cf1&_ss=r
Please reach out to us on Support@flattered.com with pictures so we can assist you further.
Kind regards,
Flattered
The boots I ordered are absolutely fabulous!
The boots I ordered are absolutely everything I wanted and expected for the price. Beautiful leather, gorgeous design that's just a bit edgy. The ordering and delivery was so good, I was kept upto date from dispatch to delivery in UK and for the time of year was extraordinary. 10 out of 10 all round.
December 12, 2024
Reply from Flattered
Hi Amanda,
So happy to hear that you are satisfied all around. Thank you for leaving us a 5 star review.
Have a lovely day,
Flattered
Expected better
Bought as a Christmas gift for my girlfriend. She says they are super uncomfortable, which we weren't expecting from this brand and at this price.
December 12, 2024
Reply from Flattered
Hi Nicholas, We are sorry to hear that.
As the shoes are made of leather, you have to allow a break in period for the leather to soften up. You can of course use our return policy and receive a refund.
You are welcome to contact us on support@flattered.com so we can assist you further.
Kind regards,
Flattered
Wonderful pieces that look amazing and…
Wonderful pieces that look amazing and shoe size is true to size. Also I must mention that the customer service is truly impeccable and very helpful.
December 20, 2024
Unprompted review
Reply from Flattered
Hi Marinela,
Thank you for your kind words and happy ot hear that you had such a great experience.
Have a great day,
Flattered
Reply from Flattered
Hi Dominic, Thank you for leaving a 5 star review and happy to hear that your wife is happy with the bag!
Kind regards,
Flattered
good shoes and customer service
December 5, 2024
Reply from Flattered
Hi Laura,
Thank you so much for leaving a review and we are happy to hear that you are satisfied with our products and service.
Wishing you a lovely day,
Flattered
The boots are very good I love them
The boots are very good I love them. However one of zipper doesn’t stay locked and keeps on opening as soon as I start walking. Of course I cannot return them because I wore them and this is how I found out. I’m very disappointed
December 2, 2024
Reply from Flattered
Dear Sonia,
Thank you for your feedback! We are truly sorry to hear this. That is of course not up to the quality we aim to deliver. Can you please send us an email on support@flattered.com so we can help you with this matter!
Kind regards,
Flattered
Beautiful purse with lovely design and…
Beautiful purse with lovely design and detailing. I will say the leather isn’t as thick or supple as I would have expected for the price. The little card inside my purse that indicated it should have been signed by someone who packed it was blank, which was odd. Why include it at all? I otherwise appreciate the brand’s approach, ethics and aesthetic.
December 6, 2024
Reply from Flattered
Hi!
Thank you so much for taking the time to share your kind review and feedback. We're thrilled to hear that you’re happy with your bag! Regarding the card, it is always included in our packaging, but we’re sorry to hear it wasn’t signed as it usually is. We’ll ensure this detail is not missed in the future.
Wishing you a wonderful day!
Flattered
Wonderful shoes
Wonderful shoes - amazing design and craftsmanship. And great service in the webshop too 😍
November 25, 2024
Reply from Flattered
Hi Malene,
Thank you so much for leaving us such a kind review. We are happy to hear that you had a great experience!
Have a great day,
Flattered
I’m really pleased with my purchase
I’m really pleased with my purchase. The quality of the bag is outstanding. Thank you
November 27, 2024
Reply from Flattered
Dear Nathalia,
We are so happy to hear that you love your new bag! Thank you for leaving us a 5-star review.
Best,
Flattered
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