In April I placed my first order with Flattered—got a pair of Jojo Leather shoes, the cleaning kit, and the leather protector. The order didn’t ship right away because the leather protector was... See more
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Review summary
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Reviews shaping this summary
Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service. Update: Ivy at Customer service ha... See more
Company replied
Flattered has impressed me with their quick responses and awesome customer service. I have just gotten my first loafers, they are beautiful and already extremely comfortable (sizing was perfec... See more
Company replied
Very happy with my black Sara loafers. They are comfortable right out of the box, classic minimalist design, elegant proportions, sturdy synthetic sole perfect for wet or wintery weather, no sock slip... See more
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Company details
About Flattered
Written by the company
SHOP HERE
About Us
The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.
Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.
The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.
Contact info
Mäster Samuelsgatan 11, 11144, Stockholm, Sweden
- support@flattered.com
- flattered.com
4.1
Great
927 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Flattered
Hi,
Thank you for taking the time to leave us a 5 star review. Great choice with the Bon Bon Loafer. We hope it becomes a staple in your wardrobe!
Have a great day,
Flattered
I love my new mules from Flattered
I love my new mules from Flattered. They are Malva suede … I have black and brown and live in them.
June 5, 2025
Reply from Flattered
Hi Rosanne,
Thank you for leaving us a review and we are happy to hear that you love your Malva mules and that they are a staple in your wardrobe!
Welcome back anytime.
Kind regards,
Flattered
Reply from Flattered
Hi Diana,
We love to hear it! Thank you for taking the time to leave us a 5 star review.
Kind regards,
Flattered
Bags
Bag came without logo which was advertised on the website with pictures and description. Very disappointing
July 1, 2025
Reply from Flattered
Dear Naima,
Thank you for taking the time to leave us a review, and please accept our sincere apologies for the confusion regarding the bag and the logo placement.
The intention was to introduce this design with our logo featured on the exterior, a new direction we were excited to explore. As such, the product imagery and description on our website reflected that planned design. Unfortunately, due to a misstep during production, the final batch arrived without the logo.
Regrettably, this discrepancy was identified too late in the process. We’ve since updated our website to accurately reflect the product as delivered. I understand that my colleague has already offered a partial refund as a gesture of goodwill, and we truly hope that you’ll still enjoy your new piece.
We greatly appreciate your feedback and your understanding.
Kind regards,
Flattered
The service team is perfect!
The service team is so respectful, kind and patient. I had 2 issues and both were handled perfectly.
July 21, 2025
Unprompted review
Reply from Flattered
Hi Larissa,
Thank you for taking the time to leave us a 5 star review and we are happy to hear that we managed to help you with your issues.
Welcome back anytime.
Kind regards,
Flattered
Excellent customer service
I bought a pair of loafers (my now favorite) around a year ago. After experiencing some issues with wear, Iry, the customer service agent, offered a thoughtful, fair, and expedient resolution. I am so pleased by the quality of care this brand delivers to its customers!
July 13, 2025
Unprompted review
Reply from Flattered
Hi Emily,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind words and will be sure to share them with Iry.
We’re glad to hear that your issue was resolved promptly. If you need any further assistance, please don’t hesitate to reach out!
Have a lovely rest of your day.
Kind regards,
Flattered
Absolute about terrible service I have…
Absolute about terrible service I have returned the item since the 26th of June. We are now on the 9th of July and not yet received my refund. Not very happy with the services.
June 18, 2025
Reply from Flattered
Hi Passy,
Thank you for taking the time to leave us a review and we are sorry to hear that you did not yet receive your refund.
The refund is still within our regular processing time, and we can assure you it will be completed. You can find more details about our return process and timelines in our FAQ: https://flattered.com/pages/faq?tab=2
Returned items can take up to 14 business days from the date your return tracking information shows delivered to be processed by our warehouse.
When the item in question has been inspected and registered as a return, we will cancel or refund your payment. Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organisations.
Kind regards,
Flattered
Five Star Customer Service and Five Star Shoes
So interesting to see negative reviews about the customer service with Flattered because I think their customer service is phenomenal. I will say that their warehouse seems to have a regular issue with not being synched properly with their stock which is a bit disappointing, but that being said, the customer service is so quick and helpful that I will definitely be purchasing with them again.
To recap my experience, I purchased the Jojo sandal two weeks before my vacation and very much planned outfits around these shoes. When the sandals hadn’t left the warehouse within 5 days of ordering them, I emailed customer service in a bit of a panic and received an email back from a rep named Iry within the hour. We emailed back and forth and I got responses within maybe a half hour to an hour after each of my emails which is pretty impressive. It turned out that the size I had ordered was actually out of stock but the warehouse wasn’t synched with the website properly so it didn’t reflect accurately with the stock online. Apparently they won't be restocking the size I had ordered so I asked if the next size up was available and Iry confirmed it was and changed my order. Within an hour of me asking to size up, I got a notification from the shipping company that it had left the warehouse. The shoes were delivered two business days afterwards. For reference, I am located in Copenhagen and I believe these ship from Stockholm so maybe assume some more time if you’re in further out countries. Iry has emailed me since; giving me updated information and seriously going above and beyond to make sure I have a positive experience.
The actual shoes are beautiful, high quality, and fit like a glove. I have quite narrow feet and oftentimes have an issue with back straps falling down the back of my heel so I originally had sized down with my order and considered ordering fashion glue in anticipation of the straps being loose. However, even in the size up I cruised around in them for hours yesterday and the straps never once fell down so I’m quite impressed. I would say purchase what your true size is; these shoes are great quality and made to accommodate your feet. No tricks necessary.
I can’t wait to wear these on my trip. Thank you Flattered and thank you Iry :)
July 1, 2025
Unprompted review
Reply from Flattered
Hi Sierra!
Thank you so much for taking the time to share your thoughtful and detailed feedback. We're truly happy to hear that you had such a positive experience with our customer service and we'll be sure to pass your kind words on to Iry!
We also appreciate your understanding around the stock issue and will continue working on improving this aspect of our logistics.
It’s wonderful to hear how much you love the Jojo sandals and that they ended up being such a perfect fit! We hope you will be able to enjoy them for many seasons to come.
We hope you have a great trip.
Warm regards,
Flattered
The flap underneath the shoes lace is…
The flap underneath the shoes lace is moving and gives this bad look and makes it uncomfortable.
May 30, 2025
Reply from Flattered
Hi Hanaa,
Thank you for reaching out. We're sorry to hear that you're experiencing issues with the lip of the shoe moving to the side. We completely understand how frustrating that can be.
This kind of movement can occur due to fit or the softness of the leather, but it can also indicate a potential fault in production. We'd be happy to take a closer look and find a solution.
Could you kindly send us a few photos of the issue and let us know how long you’ve worn the shoes? You can reach us at support@flattered.com and we’ll get back to you as soon as possible.
Have a great rest of your day!
Kind regards,
Flattered
They have such great customer service
They have such great customer service. Fast reply and even though the shoes weren’t the correct size they were absolutely beautiful, I can’t wait for the correct size to be delivered. Great service and great product.
Thanks for being such a great company!
June 26, 2025
Unprompted review
Reply from Flattered
Hi Tracy,
Thank you so much for your kind words! We’re so happy to hear you had a great experience with our customer service, and that you loved the shoes, even if the size wasn’t quite right this time.
We will make sure to pass along your lovely feedback to our colleague who assisted you.
Have a great day,
Flattered
Great customer support and a pretty handbag
I bought a handbag from Flattered. It arrived with some quality issues, so I contacted customer support and got great service, Iry on the support team was phenomenal. I would give it a five-star overall, but the new bag I received also had some parts that weren’t quite the quality you’d expect from a brand and price tag like this. But it’s too pretty not to buy!
June 5, 2025
Unprompted review
Reply from Flattered
Hi Linn,
Thank you so much for your kind words and for taking the time to share your experience. We're truly happy to hear that you received great service from Iry, we’ll make sure to pass on the praise! :)
We’re really sorry to hear that the replacement didn’t fully meet your expectations. This is not the standard we aim for, and your feedback is incredibly valuable as we continuously work to improve both quality and consistency.
If there’s anything more we can do, please don’t hesitate to reach out again.
Kind regards,
Flattered
Poor Customer Service / Missing Order
First time ordering from Flattered and not a great experience. Ordered the Idris sandal on the 10th April and paid £225. When they didn’t arrive I emailed Customer Services and Kristine informed they were on delayed delivery and shipping was expected between 16-30/05/2025. It’s now 11/06/2025 and still no sign of my order. I’ve contacted Customer Services 3 times over the last couple of weeks and no one is responding. The Idris sandals are now on sale too for £180 and I’ve paid £225 and not received anything!
June 11, 2025
Unprompted review
Reply from Flattered
Hi!
Thank you for taking the time to leave us a review and I am very sorry to read about the issues regarding your order. This is not the standard we aim to provide and I sincerely apologise for the delays. I can see that the order is on it's way to you. I will contact you directly to resolve any issues and discuss the discount.
Our sincere apologies
Kind regards,
Flattered
Lacks comfort
Shoes are beautiful but waaaay too narrow and my feet are pretty average, i never buy “wide foot” shoes… also at this price points i think they should put a bit more focus to comfort…
June 9, 2025
Unprompted review
Reply from Flattered
Hi Juliana,
Thank you for taking the time to leave us a review. So sorry to hear that the shoes you have purchased we're too narrow. We continuously work on improving our fits and your feedback is valuable to us.
If you need any further help you can reach us on Support@flattered.com and we'd be happy to assist you.
Kind regards,
Flattered
Reply from Flattered
Hi Tahlia!
Thank you for leaving us such a lovely review. Glad you are happy and you are welcome back anytime.
Kind regards,
Flattered
Great Customer Support
I placed an order for two items but the website didn’t show the most up to date warehouse stock. One item was in stock the other was back ordered. The customer service rep was very thorough and followed up with me on all my questions and concerns. I am delighted with my purchase and the professionalism and courtesy I was shown by the service I received.
June 5, 2025
Unprompted review
Reply from Flattered
Hi Amelia,
We are happy to hear that our Customer service was able to help! We hope you will enjoy your purchase for many seasons. Thank you for taking the time to leave us a review.
Welcome back anytime!
Kind regards,
Flattered
Very poor customer service
Very poor customer service. I returned a pair of shoes 3 weeks ago and I know the company have received the shoes according to the tracking number. However after several emails and no contact I am still awaiting a refund or even an acknowledgment of my return. Would not buy from again.
May 6, 2025
Unprompted review
Reply from Flattered
Hi Jemma,
Thank you for taking the time to leave a review. We’re sorry to hear that you experienced an issue with your refund. I can see that we’ve since been in touch and your return has now been processed.
We apologise for the delay and any inconvenience caused by this! This is not the level of service we aim to provide. We truly appreciate your patience and understanding.
Hope you have a great rest of your day.
Kind regards,
Flattered
Reply from Flattered
Hi Ann-Kristin,
Thank you for your review! We are so pleased to hear that you love the comfort of our shoes.
You are welcome back anytime!
have a great day,
Flattered
Great purchase!
Love my clutch - perfect size and opening stays open which is useful. Hoping the leather ages as I use it - will definitely buy from Flattered again - tbh already eyeing up some ballet flats!
May 15, 2025
Reply from Flattered
HI Emma,
Thank you for your review. We are thrilled you are pleased with your clutch! You are welcome back anytime.
Kind regards,
Flattered
Reply from Flattered
Hi Trish,
That is truly lovely to hear. We are so happy you like your shoes!
Thank you for your review and have a great time in Italy.
xx
Flattered
Very Satisfied
The product is very good. Delivery is fast and well packed. Return and refund are also handled super fast.
May 2, 2025
Reply from Flattered
Hi Chen
We are happy to hear that you are satisfied all around! Thank you for leaving us a 5 star review.
Have a great day,
Flattered
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