Improve transparency and communication. There is no reason for a consumer to have to reach out as many times as I did for order updates, and it’s unacceptable to be told months after my order was plac... See more
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Another unsatisfied customer. Ordered 2 weeks ago, paid for 'priority processing' not only have I not seen anything, there is no way to track in Shop unlike other items I have ordered, no response to... See more
I placed an order in June - it arrived in September. I repeatedly tried to reach customer service - when I threatened to go to my credit card company to report fraud, I finally heard from a customer s... See more
I placed an order with this company nearly 2 months ago, I've been trying to reach out to them through their email as they have no phone number. Nobody's getting back to me. I'm assuming it's a scam y... See more
1.5
Bad
91 reviews
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BUYER BEWARE!!!!!!
First of all, the company is extremely disorganized so if you dare to order at all you have to agree to spend your time trying to find your order in the absence of customer service-there does not appear to be any. Not only did the order take weeks to get here, but it was also an incomplete order. When you contact them, it takes forever for them to reply. This is a Chinese company without a return address in the event of a problem. I want a full refund and to return the goods since they refuse to send me the complete order that I paid for- they refuse to help me.
October 17, 2024
Unprompted review
Reply from Flavenly
Dear Susan,
We apologize sincerely for the difficulties you experienced with your recent order and for not meeting your expectations regarding communication and delivery. We are committed to delivering quality service and are disappointed to learn about the delays and any inconvenience caused by our response times.
Regarding your incomplete order, please allow us to make things right. Our team will reach out to you directly to address the issue of the missing items and to assist with your request for a return and refund. While we do operate internationally, we want to ensure that returns and exchanges are straightforward and stress-free for all our customers, regardless of location.
Thank you for bringing this to our attention. We are always working to improve our service, and your feedback is invaluable in helping us do so.
Best regards,
Flavenly Customer Support Team
Placed an order for blanket organizers
Placed an order for blanket organizers, set of 8. Items were received and blankets did not fit, because company advertises the sheet size as blanket organizers. Requested a refund, and was told that I could keep my order and receive a 30% refund. Once again requested a refund and have not received a response.. terrible customer service experience!
September 13, 2024
Unprompted review
Reply from Flavenly
Dear Camille,
We’re very sorry to hear that your experience with our blanket organizers didn’t meet your expectations. We strive to provide clear product descriptions and support our customers with efficient solutions, and it sounds like we missed the mark here. We apologize for any confusion regarding the sizing and for the delay in our responses to your requests.
Please know we want to make this right. A member of our customer service team will reach out to you directly to assist with your refund and ensure that your concerns are fully addressed. Your feedback is essential in helping us improve our products and customer support, and we appreciate the opportunity to learn from this.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Flavenly Customer Support Team
Well crafted...well made
Well crafted...well made. My linen closet is organized...the only thing I wish that they would offer colors...especially in Burnt Orange and Teal Blue. Because I color coded each room in the house.
August 16, 2024
Reply from Flavenly
Dear Lady,
Thank you so much for sharing your positive experience! We’re thrilled to hear that our organizers have helped bring order to your linen closet—nothing makes us happier than knowing our products have a real impact. We love your idea of adding color options like Burnt Orange and Teal Blue, especially for a beautifully color-coded home!
Your feedback is incredibly valuable, and we’ll pass along your suggestion to our product team as we explore new color options in the future.
Thanks again for your support and for choosing us to help with your organization!
Warm regards,
Flavenly Customer Support Team
Reply from Flavenly
Dear Linda,
Thank you so much for your kind words! We're delighted to hear that our product has made organizing your linen closet easier. Knowing it has been a helpful addition to your home truly makes our day.
If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. Happy organizing!
Warm regards,
Flavenly Customer Support Team
great product
It is a great product, very sturdy. I'm impressed by the overall quality, the packaging, and response from the company after ordering. Just a great experience!
July 25, 2024
Reply from Flavenly
Dear Susan,
Thank you for your wonderful feedback! We're thrilled to hear that you’re impressed with the quality of our product and enjoyed the packaging and follow-up from our team. It’s our goal to provide a seamless experience from start to finish, and we're so glad we could deliver that for you.
We’re grateful for your support and look forward to serving you again!
Best regards,
Flavenly Customer Support Team
Zero customer service and still no product received.
Zero customer service, 6 weeks and no delivery of item and cannot get response from them. They show my product as delivered but no delivery and no notice of delivery. ordered bedsheet organizers, $100. said after 2 weeks they were finallyshipping. never received them, and after multiple contacts to customer service finally responded and said they were shipping. weeks ago. now after contacting them, no response.
June 30, 2024
Unprompted review
Reply from Flavenly
Dear Leslie,
We apologize deeply for the frustration and inconvenience you've experienced with your order and the lack of timely communication from our customer service team. Six weeks without delivery or consistent updates is far from the standard of service we aim to provide.
Please know that we take your concerns seriously. Our team will reach out to you directly to investigate the status of your order and ensure you either receive your items promptly or are issued a full refund. We appreciate your patience and are committed to making this right for you.
Thank you for bringing this to our attention, and we’ll do everything we can to restore your confidence in us.
Best regards,
Flavenly Customer Support Team
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