Fleur De Lis Hotel Reviews 3

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hotel
  2. Gastropub
  3. Golf Driving Range
  4. Restaurant

Written by the company

The Fleur De Lis is a charming 3-star hotel in Sandwich, Kent, with 11 en-suite rooms, a restaurant, bar, Brand new Golf simulator and function room. Newly refurbished and centrally located near historic sites, it blends traditional pub vibes with modern comforts for relaxed stays.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Sunday Roast

Went for sunday lunch with friends.
Disappointed that there was 3 different prices, depending on which meat you chose, which I feel is wrong.
Should just be a set Sundsy Roast price.
The menu stated seasonal vegetables, but was only carrots & swede.
Quite expensive.
Forgot a hot drink, so had to go & ask for it.
No cutlery on the table & also we got pint glasses for our half pint bottles of zero lager.
Just overall disappointed for the price we paid.

April 15, 2026
Fleur De Lis Hotel logo

Reply from Fleur De Lis Hotel

Thank you for taking the time to leave your feedback-We're sorry to hear that your visit didn't meet expectations.
in regards to pricing, our sunday roasts are priced indivdually depending on the meat selected, as the cost price of each meat varies significantly. This is common approach across many venues to ensure we maintain quality and consistency across all options.

We're also sorry for any confusion regarding the vegetables. On the day, we were serving a selection of seasonal vegetables including broccoli, parsnips,carrots, swede, and cauliflower cheese.

We appreciate your comments on the other points raised as well, and we will be adressing these with our team to ensure improvements are made moving forward.

thank you again for your feedback-we do hope you might consider giving us another try in the future.

kind regards
The fleur de lis Team

Advertisement
Rated 1 out of 5 stars

Very poor service at the Fleur de LisThey didn't seem to realise we had a…

They didn't seem to realise we had a booking. No Sunday menu offered. Staff seemed clueless. We left without eating and went elsewhere. Won't be returning any time soon.

April 9, 2026
Fleur De Lis Hotel logo

Reply from Fleur De Lis Hotel

Good afternoon Clive, thanks for your feed back,if you look at the website you booked your table on there is no Roast because we didn't have one yet,
We are still getting used to our new systems an the staff are trying there best, we will take your comments onboard, thank you for your support and we hope you will come in again to let us try
have a wonderful day the manager of the Fleur de Lis

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look