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Flex Fitness Equipment Reviews 

5
•
TrustScore 3 out of 5

3.1

Fitness Equipment Store
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Company details

  1. Fitness Equipment Store
  2. also in
  3. Equipment Supplier
  4. Fitness Equipment Wholesaler
  5. Sauna
  6. Sauna Store

Written by the company

Why people choose Flex: Exceptional quality equipment for every budget Extensive range of products to suit every fitness level Personalised, advice backed by 15+ years’ experience in the fitness industry Fast nationwide shipping Seamless, professional installation services across WA, SA & QLD Continuous product innovation & development 100% Australian owned and operated Ready to level up your training with premium fitness gear that delivers real value? You’re in the right place. At Flex Fitness Equipment, we’re driven by a simple vision: to make high‑quality health and fitness equipment more accessible. Since 2012, we’ve been helping everyday people across Australian and New Zealand build stronger, healthier lives with gear that performs, lasts and supports every kind of fitness journey. Our website makes it easy to find the perfect equipment for your goals, with flexible finance options to help you get started sooner. Prefer to try before you buy? Visit one of our showrooms to test-drive treadmills, bikes, cross-trainers, weights, home gyms and more. Check our Store Finder for locations and opening hours. If we don’t stock it, you probably don’t need it. Not sure what’s right for you? Chat to our knowledgeable team. We’ve helped a range of customers including home gym setup's, PT upgrades and design and install for commercial gyms. We have experience across it all! We’re also proud to be the #1 supplier of CrossFit competition equipment in WA, supporting some of the state’s biggest fitness events with top-tier gear. There’s never been a better time to invest in your fitness. Explore our range online or visit a showroom today.

Contact info

3.1

Average

TrustScore 3 out of 5

5 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(5)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Zero sales or customer service

Zero sales or customer service. I couldn't get in touch with them over two weeks, I made an order anyway. The method to track a purchase doesn't work. There's just no communication. I felt like they are just scammers. If they do actually ship anything, kiss your money goodbye. Their website removes sales and doesn't apply some depending on whether you view on a phone or device too.

October 9, 2026
Unprompted review
Flex Fitness Equipment logo

Reply from Flex Fitness Equipment

Hi there,

We’re sorry to hear you’ve had a frustrating experience. We take customer feedback seriously and would appreciate the opportunity to look into this for you.

At this stage, we haven’t been able to identify a purchase under the details available to us, either through our website or in-store. If you could please provide your order number, I’d be more than happy to personally investigate this and assist you with any concerns regarding your order, tracking or communication.

We’re certainly not here to leave customers without answers, and we’d welcome the opportunity to get to the bottom of this for you.

Team Flex

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Rated 1 out of 5 stars

THE WORST Treadmill and service experienced

Updating my early review regarding the breakdown of my treadmill which tools emails phone calls to even get repaired more than 6 weeks, eventually after many arguments the machine got replaced because the original required a new monitor and motor in fact the entire bloody machine. Got the new machine and a not so long ago the moto has now gone … again the third party repair group that you are forced to deal with are useless O and i mean zero customer service. I contacted flex to say machine had broken down again we were offered a replacement machine with an upgraded model which we accepted however afterwards the catch is once THEY FLEX FITNESS get THEIR money back. Under consumer law this treadmill is not fit for purpose and we bought the machine from them not the third party repaier. We have asked repeatedly for our money back WITH NO reply. We are now putting in a Consumer complaint. We have tried and tried to resolve this issue, our last resort is to write this review as everyone in this company gives ZERO shits about customer service. This is totally unacceptable behaviour having paid $3000 for a machine this is how we are treated. This have been going on for weeks the original complaint was last year.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Team

The team are amazing knowledgeable and friendly. From commercial set up to domestic install and delivery the guys at Flex are incredible. Couldn't recommend harder

February 16, 2026
Unprompted review
Flex Fitness Equipment logo

Reply from Flex Fitness Equipment

Thanks Brad :)

Rated 1 out of 5 stars

Order placed on 01-Jan-22 not delivered…

Order placed on 01-Jan-22 not delivered till the date of this review. 52 days so far!!

Contacted Flexequipment and they referred me to the courier, I chased the courier for 3 weeks but they did absolutely nothing. Went back to Flexequipment and they said they will check with the courier and nothing happened as well.

February 21, 2022
Unprompted review
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