FlexPatio UK Reviews 

2
TrustScore 4 out of 5

3.8

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Company details

  1. Outdoor Furniture Store
  2. Garden Furniture Shop

Written by the company

Bespoke aluminium bioclimatic pergolas. Redefining outdoor living in the UK Crafting the all-weather 'fifth room' for British gardens.


Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

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3.8

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(2)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Had to wait about two weeks for…

Had to wait about two weeks for delivery, but the team kept me updated which is good. Now that it's up, I can't fault it. The finish is excellent and it looks much better than those cheaper versions online. Happy with the purchase, just be prepared for the lead time.

July 15, 2026
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Reply from FlexPatio UK

Hi Elijah,

Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality and finish of your new pergola, and that it has added that premium touch to your garden compared to cheaper alternatives.

Regarding the delivery, we are glad our team kept you well-informed throughout. Our standard shipping window for these larger, high-performance structures is 3 to 15 days, so your two-week delivery was right on track. We always strive to balance careful, secure logistics with clear communication so you know exactly when to expect your order.

We truly appreciate your patience and your purchase. We hope you enjoy many wonderful seasons in your new outdoor space!

Best regards,
The FlexPatio UK Team

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Rated 5 out of 5 stars

The team were a pleasure to deal with

The team were a pleasure to deal with, helping me pick the right pergola. We've been using it for a few days now and it's held up perfectly against the recent wind and rain. It actually works better than I expected. No complaints at all.

July 14, 2026
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Reply from FlexPatio UK

Hi Peter,

Thank you so much for the review! As one of our first customers in the UK, your satisfaction and real-world experience are truly valuable assets to us.

We’re delighted that the pergola is performing so well against the elements. Please be assured that we are committed to maintaining this high standard of service for you and the entire FlexPatio community.

Best regards,
The FlexPatio Team

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