Flexport Reviews 

They are very easy to talk with, fast to act, no ifs and buts. Right away they will make action to your request. They are a superb customer service for me.

Henry was thorough providing both information and possible solutions

I love the up to date information provided by Flexport's portal on each of my shipments. I know where my shipments are and approximately when they will be delivered. Their employees are very helpful with any requests I make. Pricing is competitive with other freight forwarders we have used in the past. I recommend Flexport to other companies and tell them that they will enjoy working with Flexport as much as I do.

I have been using Flexport for over 7 years and it is super convenient way of managing global freight. The entire process from planning to the actual delivery of freight across the globe is better because of Flexport.

Love Flexport's service! Carrie Huang has been such a good Account Manager, she is so helpful with everything we need and always finds a solution!

An awesome platform to track our shipments live and get everything we need about shipments booked.
I found the FlexportTeam super professional, supportive and energetic.
Have been working with Flexport from early years when they startup and found them satisfactory partner for the logistics World.

We've been using Flexport for years and they're the best! Easy to book freight, great visibility into where our shipments are at all times, and the account managers are always friendly and knowledgeable. Using Flexport saves us literally hours of hands-on management each time we ship.

Flexport has an outstanding professional team. And their rates are very competitive and the visibility that theri Portal provides is unsurpassed. I would highly recommend them to any business that has container shipping. Kim Peterson - Transportation Manager - Canyon Bicycles USA

The team that is dedicated to the Eight Sleep account is super responsive, and that is what I appreciate above all else. When I need a status update on a shipment, I trust the right team in the right location will get back to me asap. Our dedicated account manager turns around quote requests and rate updates very quickly. I appreciate the ease of use of the platform. It's intuitive and has a great UI. Also, we use Flexport not only for international freight but for customs brokerage on truck freight to Canada, and it's always seamless.

I rarely write reviews or feedback. However, when I read Bloomberg’s article 4/17/2023 on Flexport’s 2023 forecast, my blood boiled again, and I decided to write a review.
In my 30 years of importing various varieties of goods and exporting apparel to Latin America, Europe and the Middle East, I never came across such an incompetent forwarder. I worked with them for less than a year then I had to fire them. Had it not for the Covid19 pandemic that started a month after I kicked them out, I would have sued them. I used Flexport for around 20 shipments. We literally had issues with every single one. Their staff, from the sales rep to top management, are incompetent and not experienced in this business. They all repeat the SAME BOLD STATEMENTS they were taught at the company’s meetings. They are all trained and pushed to brag about this crappy so-called high-tech platform of theirs. People outside the industry could fall victim and get impressed with such big fancy terms as “supply-chain technology", just as outsiders were impressed with Theranos. As a matter of fact, using their platform is a waste of time for both the shipper and the consignee. Their platform reassigns some of the work from them, as the forwarder, to the consignee and the shipper. As an importer, all I need to know and have a guarantee of are my cost, ETA & delivery date. Flexport ranks No 1 in failing to provide at least two important and key information pieces. FIexport fails to give accurate delivery dates and costs. There is always some "issue" that arises with the delivery date they give us. There were always extra charges added to the cost because of their incompetence and lack of coordination with the trucking companies they use. I do not need a platform to know this basic information. An email is sufficient enough. They are the only ocean forwarder that refuses and gives the runaround to furnish its customers with monthly or bi-monthly GRI rates. Why is that? The other forwarders send monthly or bi-monthly rates. With Flexport, you must submit a booking request for each shipment and then wait a few days for them to send you the rate.
In February 2023, Walmart announced its forecast for 2023. The forecast, unlike Flexport's, is in line with what most in the market anticipate. At the peak of the ports' congestion during the pandemic, I came across an article about Ryan Petersen, the founder of Flexport, taking investors on a boat ride in the Los Angeles and Long Beach ports and suggesting solutions! I wondered at the time how he could offer solutions when he did not realize that his customers felt his platform was just a way for them to do some of his work for him. Why doesn't he hire the right people to do simple coordination between his customers and the truckers?

It is all of the little fees that they charge. They will give you a decent quote on the front end and then nickel and dime you on the back end.

Completely incompetent company, takes advantage of small businesses and arcane laws to force payment under threat of litigation for their ineptitude.
I've been importing for over a decade and was thrilled with the idea of Flexport, unfortunately they do not know the logistics business but just try to capitalize on technology. The results are delayed shipments and extra charges they force you to pay. Please please do yourself a favor and use a different freight forwarder.

Horrendous experience. Our shipment is over a month overdue and still no action from Flexport. They are not helpful in resolving issues. All talk, no action. Use any other freight forwarder.

I would never use flexport again. My experience was incredibly poor, and full of problems, delays, miscommunications, and priced well above other freight forwarders. In the beginning, I thought based on other reviews that I read, that their platform and communication was superior, and therefore worth the premium price. I was so wrong. Their team was slow, inefficient, and had many miscommunications and delays. I was asked for information that they should have been able to handle. As a freight forwarder, their job is to handle customs and shipping issues. I paid almost $7,000 to ship 17 CBM which I found out later is about what most freight forwarders charge for a full 20' container (28 CBM). No matter what feedback I gave them, no improvements were made, and the shipment took over 3 months, which was much longer than I was quoted. In the end, they were awful overall and I would certainly never use them again.

Flexport is supported by a very young and relatively inexperienced team. The way they go about handling any shipment is extremely systematic, and you would think this is a good thing in the world of freight but it's almost too robotic and at times feels like your dealing with an automated system. You will do the same shipment 5 times over and they will ask you the exact same question in 5 different ways, 10 times over. Very simple matters such as shipper info, weight, dimensions, etc. even though all shipping documents have been uploaded into their portal and they have direct access to all of it, you will be asked for it multiple times and nobody cares to cross check. Even when you tell them it's the same as last time, you'll hear "sorry, tell me again". There is no personal relationship, the people who work on your shipments don't really know you and sound like they barely know each other. Their custom clearance brokers are extremely inexperienced and need to be truly spoon-feed every detail of information. You will not have anyone to directly speak to. Try to call their number and it will be a call center asking you for the person you like to speak to and it always transfers to a voicemail. The person will never call you back and at best you will receive an email back. Also, the flexport team by definition will not communicate to your shipper via email. There will be 5 different flexport individuals on the email chain but none will respond. We have complained about this to them and they explained that all communication has to happen through their portal. Unfortunately, our not all shippers are willing or able to sign up on their portal and this is basically where communication breaks down and you look unprofessional because of Flexport. Their pricing is competitive but it comes at a high cost of quality of service. The concept is great, but the execution is rather elementary and poor to say the least. We have closed the chapter with them, and we would recommend not to open it if you haven't done so yet.

Not a good company. I met an individual who was a bit intense and was not friendly at all. It turned out that person was hospitalized for mental health issues.

Imports and supply chain congestion are real, and that's a reality for any forwarder/importer - but the level of partnership and accountability @ Flexport is beyond unacceptable. They coerced us into booking "premium" shipments with assurance they would be given "premium/expedited" service at the ports and rails..couldn't be further from the truth, and cost was more than double! Service level "Teams" lead to no one replying timely and no one taking accountability. We ship 80+ containers/year and they couldn't care less. Great company concept - but their employees are going to "sink the ship"...lol!

My company is a relatively small customer for Flexport; we've moved about 10 cargos over the course of a year. In early 2021 we got caught up in the industry-wide congestion at LA, and as a result had some cargos delayed by about 2 months. This congestion was clearly not Flexport's fault, however the consequence of it was that we were OOS some key items during our peak selling season. The financial cost of this to our business was tens if not hundreds of thousands of dollars, as well as lingering inventory impairment threats due to some of our materials having only a 12 month shelf life.

This is my frank and honest assessment of Flexport:

THE GOOD:
- They have a nice website. UX/UI is good, tech seems solid, and it has some nice features. I can only imagine this must have cost them a pretty penny to build
- They agreed to a payment plan that allowed us to pay for some cargoes on a staggered basis

THE BAD:
- Industry data such as vessel waiting times and # of ships at anchor made it obvious (had one looked) that there was a problem brewing at LA port as early as Nov/Dev 2020. When Flexport quoted our job in Feb 2021 it would have been obvious to an experienced freight broker that there was a problem brewing. Flexport could have warned us of this, and it could have adjusted its delivering forecasts as a result. They didn't.
- We've tracked actual vs forecast delivery times for all 10 jobs we have done with them. They are an AVERAGE of 30 days late. They could learn from their own mistakes, refine their processes, and give more accurate forecasts based on past performance. They don't.
- They could have provided us with alternative routing options to avoid the mess at LA. They didn't
- Once our cargoes arrived at their warehouse, they could have had the customs clearance paperwork ready so that it could be immediately released, and not add further delays to an already drawn-out process. They had, after all, known this day was coming for about 2 months at this point. They didn't.
- in the final leg of our freight voyage, they could have contacted our warehouse immediately upon pickup in order to make a delivery appointment rather than wait til late Friday afternoon when everyone had gone home. They didn't
- Instead of sending us a $300 invoice for it, they could have said "you know what, you guys have had a rough time and we acknowledge we've let you down. Let us pick up the tab for this $300 weekend storage fee that arose due to our truck driver failing to make a delivery appointment on time". They didn't
- They could have agreed to payment terms, allowing us to take possession of the inventory, assemble some products, and make up for some of the lost ground during the tail end of our busy season. They didn't.

At every point of the way, what I observed in Flexport is
1) an unwillingness to admit their mistakes, or take ownership of them. The standard response instead was "delays are outside our control". Whilst I agree with their statement, their inaction on multiple fronts made them complicit in causing significant damages to us, their customer. Whilst they may not have caused the damage, they were in a unique position to be able to avoid it. What frustrated me to tipping point was that they just didn't seem to think it was their job or responsibility to behave proactively and help their customer incur further damages. Flexport is the sort of "partner" that will stand silently on the side of the road while the bus runs over the school kid, and not say a word or step in to prevent a catastrophe.
2) they were more interested in protecting their own downside than they were helping a customer recover. When we were down, rather than let us have access to the materials we needed to make product and generate sales, they held onto our inventory as a "security deposit" to make sure that we paid every cent on a few thousand dollars worth of invoices.

My overarching impression of this company is that they have over-invested in technology and a flashy website, and under-invested in people. We are looking for a new freight forwarding partner now, and something I will be looking for on the next one is grey hair. This is something the Flexport team appears to lack.

I have previously used Flexport for a couple of sea shipments after they repeatedly emailed me asking for me to give them a try.
On my last order with them, they repeatedly emailed me over and over to tell me they were waiting on documents and could not clear the order without them.
The thing is the documents had been sent to them and signed for by them weeks before. It took a while to sort this

Fast forward to this week, I went onto my account and asked for a Quote and they ignored me, absolutely blanked me dead.

I emailed them and asked why and they said that "they were sorry they had not added context but they were focussing on their regular customers"

Well one thing is absolutely for sure, I wont be a regular customer with them now or ever again !
Shocking

I am giving this company one star for a few reasons. First off, the communication was overboard in the beginning. I was called often which I get but the calls didn't seem productive. When they did give me a tour of their portal, I was very interested. The format was clean but kind of complicated to use. The main issue I had was they basically ghosted us. I had submitted two quotes in their system for OF. These were two of our most popular lanes. I had communicated with Victoria, who was nice and professional, that I was submitting these quotes. She said I should have an answer within a few days to a week. A couple of days I understand but a week? And I believe I requested this on a Wednesday or Thursday. Months later to today and I still don't have an answer! I had reached out to her about this and did not receive a resolution. I know we are not big like Walmart but you called me for the business. My recommendation is to look elsewhere until they are able to communicate quickly and effectively. Their quote-the one quote I did receive- did seem low price-wise which I was suspicious of further looking into it, many many fees were not included. Just for reference, 6+ months later, no one has still reached out to me to see what happened or why I wasn't booking with them which I thought was odd.