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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the flexibility of weekly payments, finding it convenient for managing their budget. They often highlight the wide selection of products available and the ease of the ordering process. Several people also commend the friendly and courteous customer service, noting that issues with items are resolved promptly. The option for early payoff, especially within 90 days, is frequently mentioned as a positive aspect, allowing consumers to avoid higher costs. However, some people were dissatisfied with the payment structure, particularly when extending beyond 90 days, as the total cost can significantly increase. A few other people also felt that reaching customer service could be difficult at times, and some experienced issues with order verification and unexpected account changes. There were also concerns raised about billing discrepancies and issues with order fulfillment.

What people talk about most

Product

People report ambiguous experiences with products. Many consumers appreciate the wide selection of items,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report unauthorized charges, hidden fees,... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers report quick and easy ordering processes, with... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers report being charged multiple... See more

Based on these reviews

Rated 4 out of 5 stars

Easy plans,weekly payments makes it easy on the pocket. I enjoy reviewing all the items available to lease/purchase.

Company replied

Rated 5 out of 5 stars

If you'd like to buy something but do not have the cash available, this is a great alternative to using a high interest credit card. 90 days same as cash. You are able to return the merchandise if nec... See more

Rated 5 out of 5 stars

Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... See more

Rated 5 out of 5 stars

I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... See more


Company details

  1. Money & Insurance

Information provided by various external sources

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

950 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

in my opinion is easy to use and…

in my opinion is easy to use and affordable payment if you pay early yo dont have to pay the interest yhis is my 3rd merchantise I bought and Im happy

September 11, 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your wonderful feedback! We're so glad to hear that you find our service easy to use and the payment options affordable. We're also thrilled to know this is your third purchase with us and that you're happy with your experience. We appreciate your loyalty and look forward to serving you again in the future!

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Rated 5 out of 5 stars

Every thing was smooth only criticism…

Every thing was smooth only piece of criticism was once the order is placed PLEASE send a confirmation email I actually double ordered my item becuse I didn't think it went thru , it actually went thru the first time A++++ transaction

September 5, 2024
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Reply from FlexShopper

Thank you for your feedback and for the A++++ rating! We're glad to hear that everything went smoothly overall, but we truly appreciate your suggestion regarding the confirmation email. We're sorry for any confusion caused by the double order and will take this into account to improve our process. Thank you for choosing FlexShopper, and we look forward to serving you again!

Rated 5 out of 5 stars

Very simple

Very simple. My second time using the service.

September 9, 2024
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Reply from FlexShopper

Thank you for your review and for coming back to use our service again! We're delighted to hear that you find the process simple and satisfactory. We look forward to continuing to serve you and making each experience with us a positive one. Thanks for choosing us!

Rated 5 out of 5 stars

I have had nothing but a great…

I have had nothing but a great experience with Flexshopper.

September 3, 2024
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Reply from FlexShopper

Thank you for sharing your positive experience with us! We're thrilled to hear that your time with FlexShopper has been great. We look forward to continuing to provide you with excellent service. Thanks for being a valued customer!

Rated 5 out of 5 stars
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Reply from FlexShopper

Thank you for your review! We're glad to hear that you found our website easy to navigate and the approval process straightforward. We strive to make shopping with us as seamless as possible. Looking forward to serving you again soon!

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Rated 5 out of 5 stars

FlexShopper gave me a chance!

FlexShopper approved me for credit when no where else would! I’ve been trying to rebuild my credit after being a stay at home parent for 10 years but as we all know, that is a slow process. I was able to get the things I needed for my home stress free! I did pick up in store and the items were ready days before which was really cool.

September 2, 2024
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Reply from FlexShopper

Thank you so much for sharing your experience with us! We're thrilled to hear that we could assist you during your credit rebuilding journey and provide you with a stress-free shopping experience. It's wonderful to know that you found the in-store pickup efficient and convenient. We strive to support our customers in getting what they need when they need it. Thank you for choosing FlexShopper, and we look forward to serving you again in the future!

Rated 1 out of 5 stars

Stealing

They double charged in some weeks. Then when you call them out they start taking payments every 4 days and then tell you know you are wrong g even with your bank statements in front of you. They used to be great I don't know what happened to them.

September 6, 2024
Unprompted review
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Reply from FlexShopper

I’m truly sorry to hear about the issues you've encountered with the payment process and the frustration this has caused you. We take these concerns very seriously, and it's important to us to resolve any discrepancies swiftly and accurately.

Please reach out directly at (855) 353-9289 or email us at help@flexshopper.com so we can look into this matter immediately. We want to review your account details together, address any errors, and ensure that everything is corrected to your satisfaction.

Your trust is important to us, and we're committed to restoring it. Thank you for bringing this to our attention, and we look forward to resolving this promptly.

Rated 5 out of 5 stars

Bad credit wasn't a problem for me thanks to Flexshopper!!

I have had bad credit for a while now and have been trying to find somewhere that would help me out to purchase the things I need while helping to build my credit as well. Thankfully Flexshopper was kind enough to extend me a decent amount of available funds to get what I needed. I have just made my first purchase and will be picking my new item up later today in store which is very convenient for me! I am so excited to get what I have been needing and at a great weekly payment cost that will automatically be deducted from my payroll deposit. I plan to make several payments before I go purchase something else however I will be moving to a new apartment in a couple of months and it's nice to know that if there's anything I need for my new place I have plenty of available credit and the fact that I can shop online and have the option to have whatever I need shipped to me or if needed I can pick it up in store locally! It's so convenient and definitely gives me peace of mind knowing that I have options that weren't available to me prior to discovering Flexshopper. Thank you so much for making life a great deal easier and more worry free!

September 5, 2024
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Reply from FlexShopper

Thank you so much for sharing your experience! We're thrilled to hear that FlexShopper has made it easier for you to get the things you need while also helping you build your credit. It’s great to know that the convenience of picking up your items in-store, combined with flexible payment options, is making a positive difference for you. We’re glad to be a part of your journey and look forward to continuing to serve you—especially as you prepare for your move! Thank you for choosing FlexShopper, and we’re here whenever you need us.

Rated 5 out of 5 stars

Great products

Great products, they deliver to your home, and you have an early buy out option

August 30, 2024
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Reply from FlexShopper

Thank you for the positive feedback! We're delighted to hear that you're pleased with our products and the convenience of home delivery. We're glad that the early buyout option adds value to your experience with us. We appreciate your support and look forward to continuing to serve you in the future!

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Rated 5 out of 5 stars

Super great

August 26, 2024
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Reply from FlexShopper

Thank you for your review! We're thrilled to hear you had a super great experience with us. We look forward to continuing to serve you with the same level of excellence in the future. Thanks for choosing us!

Rated 5 out of 5 stars

You gave me a opportunity to give my…

You gave me a opportunity to give my autistic son a gaming computer he wants that I could not afford to give him

August 24, 2024
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Reply from FlexShopper

Thank you so much for sharing your heartwarming experience with us. We're so glad we could help make it possible for you to give your son the gaming computer he wanted. We understand how important it is to bring joy to our loved ones, especially when it means so much. We hope he enjoys every moment with his new computer. If there’s anything else we can do to assist you in the future, please let us know. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent service!

Excellent service!

August 24, 2024
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Reply from FlexShopper

Thank you for your kind words! We're thrilled to hear that you're pleased with our service. We strive to provide excellent support to all our customers, and it’s wonderful to know that we've met your expectations. Looking forward to serving you again soon!

Rated 4 out of 5 stars

Good but Slo

It seems like a great deal, but i seems like your order stays in pending a long ime. I wish I could have done all he bank stuff right away

August 25, 2024
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Reply from FlexShopper

Thank you for your feedback and for sharing your experience with us!

We’re glad to hear you think it’s a great deal. We understand that waiting for an order to process can be frustrating, and we appreciate your patience.

To help make the process smoother, we’re always working on improving our systems. If you have any other questions or need assistance, please feel free to reach out. We’re here to help!

Thanks again for choosing us!

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Rated 5 out of 5 stars

I've used Flexshopper for a while now

I've used Flexshopper for a while now. It's easy to understand the charges, and they will work with you if there's an issue with payment. They offered a decent price for good quality items. You do pay just a little bit more, but if you have credit issues, it's worth getting what you need.

August 19, 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your kind words and for being a loyal FlexShopper customer! We’re thrilled to hear that you find our service easy to use and that our team has been able to assist you when needed. Our goal is to provide quality items at a fair price and to support our customers through every step of the process. It’s great to know that we’ve been able to meet your needs.

If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to help!

Thanks again for your feedback!

Rated 5 out of 5 stars

Nice

Nice it went very well

August 20, 2024
FlexShopper logo

Reply from FlexShopper

Thank you for sharing your experience! We’re so glad to hear that everything went well for you. If there’s anything else we can do to help or if you have any questions in the future, feel free to reach out. We’re here for you!

Thanks again for choosing FlexShopper!

Rated 5 out of 5 stars

Easy process

Easy process. Simple, easy to setup, and affordable!

August 2, 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your wonderful feedback! We're thrilled to hear that you found the process simple and affordable. Making things easy for our customers is our goal! If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Thanks for choosing FlexShopper!

Rated 1 out of 5 stars

I have been for months now and I’m…

I have been for months now and I’m talking months not weeks months
And Can we tell you how many countless people I have talked to The problem is still not fixed. I have sent multiple emails.
Received the email that everything was fixed three weeks ago logged into my account boom not fixed Now I owe back balance !!! For something that is not my fault I do not ask to talk to a supervisor or a manager because you will not get any where or any response from anyone

March 29, 2024
FlexShopper logo

Reply from FlexShopper

I'm truly sorry to hear about the frustrating experience you've had with your account. We take all feedback seriously and want to ensure this issue is resolved as quickly as possible. I apologize for the lack of communication and any inconvenience this has caused you.

Please reach out to us directly by phone at (855) 353-9289 or by email (help@flexshopper.com so we can look into this matter immediately and find a solution. We’re committed to making things right for you.

Thank you for bringing this to our attention.

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Rated 5 out of 5 stars

Thanks

Fast and easy

August 9, 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your feedback! We're glad to hear that you found the process fast and easy. If you have any more feedback or need assistance, feel free to reach out. We appreciate your support!

Rated 5 out of 5 stars

Flexshopper Is #1 shopping site

Flexshopper Is amazing. It is a very easy to maneuver site and their payment options are beyond reasonable. My favorite part of flex shopper is that they offer every day great appliances and items at a reasonable weekly cost thank you flexshopper for Offering a great shopping experience.

August 5, 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your kind words! We're thrilled to hear that you find our site easy to use and our payment options reasonable. It's great to know that you appreciate the variety of appliances and items we offer at affordable weekly costs. We're here to make your shopping experience as smooth and enjoyable as possible. Thanks for choosing FlexShopper!

Rated 1 out of 5 stars

I am still waiting for my money back

I am still waiting for my money back, that was taken out of my account. that was not supposed to be taken, they keep saying it will be refunded in 5 to 7 days. Been over that, so where is my money. will never do business with this company again after years of shopping here.

July 19, 2024
Unprompted review
FlexShopper logo

Reply from FlexShopper

I’m truly sorry to hear about this situation, and I understand how frustrating it must be. Please accept our sincere apologies for the delay in your refund. We want to make this right as soon as possible. Can you please send us a direct message with your account details? We will escalate this issue immediately and ensure your refund is processed. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.

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