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This company just scammed our family £9078.00 cleaned out our account .please please do not use this company flight finder .com or LTD or a man calling himself Usman Mir PS: this company works under... See more
Overly good experience, took a little long to receive the emails.
De har kort og godt stjålet vores penge for de har for længst modtaget pengene retur fra fly selskabet, men deres standard svar (til alle) er: "As soon as we have recieved your money from the airlin... See more
Company details
Information provided by various external sources
Flightfinder.dk er et nordisk online rejsebureau med fokus på formidling af de bedste og mest prisbillige flyrejser på markedet. På vores hjemmeside finder du nemt og hurtigt de flyrejser, som passer dine behov: billigst, hurtigst og eventuelt afhængig af dine ønskemål, hvad gælder pris, flytider eller en kombination af disse. Vi er en del af Flygpoolen AB med hovedkontor i centrum af Stockholm. Flightfinder kan takket vøre vores moderselskab tilbyde de bedste aftaler om flybilletter med alle store flyselskaber, samt konkurrencedygtige priser på hoteller og udlejningsbiler overalt i verden. Du kan være tryg som rejsende hos Flightfinder. Vi stiller statslig rejsegaranti med Kammarkollegiet (juridisk, finansielt og administrativt serviceagentur i Sverige), besidder fuldstændige IATA-rettigheder til at udstede rejsedokumenter og bruger betalingsløsninger via DIBS, Klarna og de fleste store banker med den højeste sikkerhed.
Contact info
God booking process
October 8, 2019
Unprompted review
Reply from Flightfinder
Dear Nicklas,
thank you for your commentary!
We hope to see you online with us soon again.
Best regards,
FlyUvet
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Flightfinder is a SCAM!!!!
October 5, 2019
Unprompted review
Reply from Flightfinder
Dear Anne,
as we can see you have booked wrong. Our customer support answered you with the same and found the possibility to cancel the reservation with the refund, which is rather an exception.
Flightfinder is an online travel agency, which means that no human resources are involved in the reservation process.
We therefore have all tolerance for the mistakes which can arise and offer best of the possible in such cases.
However, as Flightfinder provides a service, we have service charges, in accordance to the reservation rules every customer accepts (and goes through) while booking.
Best regards,
FlyUvet
Scam website
Scam website. Got paid and left my girlfreind stranded at the airport cause they did not issue the ticket. They sent us an empty PNR. They say they are linked to UVET travel. I will investigate. They have no emergency number, so we have no other chance than buy a ticket at double the price.
September 7, 2019
Unprompted review
Reply from Flightfinder
Dear Andrea,
when you book a ticket and register your contact details , you make yourself responsible to follow the information you might receive.
In the particular case we have informed you on the 5th of September (the very same day you have ordered your trip) that we need additional details to your payment due security reasons generated of the bank.
This message has been sent to you repeatedly, but we have never received an answer from you.
Without confirming the necessary security details , the ticket cannot be proceeded through the system.
We truly hope that our customers takes responsibility to cooperate with us in those questions hence that was not the case with your reservation.
Best regards,
Alina
Customer relations/Claims
FlyUvet
FULLY CHARGE AND NEVER ISSUE OUR TICKET
FULLY CHARGE AND NEVER ISSUE OUR TICKET
STAY AWAY FROM THEM....ALSO ALL THEIR EMAILS DO NOT WORK.......THEY BASICALLY ARE NOT RECOGNIZED BY IATA AND THEIR BUSINESS MODEL IS TO ROB CLIENTS
September 5, 2019
Unprompted review
Reply from Flightfinder
Hello Mauricio,
as you commentary includes abusive meaning without any factual data provided, it is reported further.
Best regards,
FlyUvet
No ticket by mail ! No response!
We have ordered a ticket, but we never received the ticket by mail.
No true physical address in Denmark. No one to answer the phone in Denmark and Sweden other than a machine. Norway kept me listening to music as number 1 in the queue, after 10 minutes I gave up. Wrote online about the problem, but no answer. Air France (Flight carrier) could not see any reservation !
Question is why no ticket is sent to Email and why Air France has not heard from you !
Why none your of phones answer.
You are supposed to send the ticket by mail as soon as possible after payment.
We have informed you online a few days ago, you answered here but still no email from you !!!
August 13, 2019
Unprompted review
Reply from Flightfinder
Hello Dariush,
as far as I can see the case regards a mistake you did in your name and has nothing to do with travel documents or calls.
My colleague is on your case and asked you to send passport details to our e-mail, which you until now did not do.
We kindly ask you to collaborate when it comes to your own risk to be rejected at a check-in .
Otherwise we thank you for the commentary as it helps us to explain common regulation publicly.
Best regards,
Alina
FlyUvet Claims
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The refund nightmare with FlightFinder
Hello,
I like R.Nielsen very unsatisfied with Filght Finder.
I have bought a flight Ticket with Flight Finder with SAS, and the information displayed on SAS website was showing that the flight was cancelled. But in reality, it was not (just a bug). But thinking that the flight was cancelled, I took another one and ask for refund to flight finder, following strictly SAS recommendation.
Then the nightmare starts:
Flight Finder: The flight was not cancelled According to SAS
Me : I have the proove that it was cancelled on the web site (printscreen)
Flight Finder: Contact SAS first and get back to us
Me: I have have done it, I have now a case ID from SAS and an email from SAS saying that they will refund me if FlightFinder contact SAS
FlightFinder: The flight was not cancelled, contact SAS directly
I contacted SAS again and they agree to refund, but FlightFinder should contact SAS as per as procedure
FlightFinder: Silence
SAS: Yes we have agree to refund you, just have Flight Finder to contact the SAS Agent
FlightFinder:Silence
And no phone number to contact FlightFinder, the one displayed is not in service....
Now no other choice that taking it to the Danish Consumer Protection agency and let the lawyers talk
July 2, 2019
Unprompted review
Reply from Flightfinder
Dear Emerick,
your situation is very controversial as we are talking about SAS platform for flight status and not our system.
As SAS admitted in our conversation through claims - indeed your flight was registered as cancelled and than re-instated. So, in the matter, you cannot blame us for the momentum we have checked your status through SAS page.
At times when we checked - the flight was operated as usual. Also, when talking to agent support, they had only confirmed that the flight was in route.
In these circumstances we have no ground to request a full refund from SAS, nevertheless I will make a request for you.
The only matter SAS actually confirmed in the conversation is that the request should come from us - which should go anyway without mentioning it.
My intention was to get an authorization for a full refund, so that you are secured, but unfortunately the multiply conversation didn`t brought it.
In this situation we have nothing else, but see the outcome of the refund request we have made.
Best regards,
Alina
Customer relations/Claims
FlyUvet
Takes no responsibility in case of problems
In January I bought a long-distance ticket with SAS. Unfortunately, I was affected by the pilot strike. Flightfinder.dk did not contact me to inform me about my options. The airline claim they could not contact me because I was not their direct customer. When I asked Flightfinder for a refund of the ticket due to the service not being delivered I was asked to pay 99 DKK for Flightfinder to contact SAS for the refund.
When I buy my ticket at Flightfinder, I am a customer of Flightfinder. When the service I paid for is not delivered, my point of contact should be Flightfinder and they need to deal with their suppliers.
Update 2019-08-05: After SAS refused to refund my ticket directly (claiming that I am a customer of Flightfinder), Flightfinder has almost 2 months ago asked SAS for a refund and refuses to refund me until money has been received from SAS. Hence, I am still waiting for the refund of my ticket which was paid 7 months ago and cancelled on the day of the flight 3 months ago.
May 10, 2019
Unprompted review
Reply from Flightfinder
Hello and thank you for your meaning, as we appreciate each and every of them.
SAS strike is a force majeure case, which is publicly announced. After the announcement, it is each customer own responsibility to check the status of the flight, nevertheless we are trying hard to help, if we can.
In the particular there were no many seats to re-book our customers to, so we acted as instructed by the airline, re-booking for the periods in future, or, if SAS helped asked passengers to do it directly, as this only makes process faster in such crucial periods.
In the case of cancellation we send a refund application to the airline on customers request.
Kindly get back to me if your application was still not sent and I will re-check the situation.
You can write me directly to claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
Flight
TO AVOID FOR A BUSINESS TRIP
I made a reservation for a business trip in Austria on flightfinder. After my trip I wanted to collect my receipt in order to be refund advanced fees by my company. So I contact Austrian air who was the company doing the flight and they let me know that because the reservation was not done on their site they couldn't generate any receipt. Then I came to flightfinder site to see if I could fulffil myself and no possibility to generate any receipt with the fees on it. Then I contact your assistance, complete silence since. Maybe you need some bad publicity on recommendations sites before reacting to customers needs....
I cannot understand how a simple thing as having a receipt for my flight can consume so much time. Definitely you've lost one customer and be sure that every one in my company and partners and friends are going to make their mind on you through my experience with you.
April 23, 2019
Unprompted review
Reply from Flightfinder
Hello Desire,
I am sorry if our service did not satisfy you as we are working hard to provide each customer best possible of it.
Can see that an invoice have been sent to you the very same day you`v e asked for it.
A receipt is not issued separately as you can create your own via your online bank.
Otherwise I thank you for the constructive commentary as we appreciate each and every of them!
Best regards,
Alina
Customer relations/Claims
FlyUvet
DO NOT USE FLIGHTFINDER
DO NOT USE FLIGHTFINDER
First, good luck if you decide to contact them by phone!
Second, they do not send you the reservation number of the flight, so you don’t have any access to your ticket basically, in case you want to check-in online or contact the air company.
Third, they do not notify you if there are any changes in the flight, so you should check for any changes on the websites of the air companies and flightfinder do not reflect any flight changes in the customer accounts on their own webside... so everything looks ok there, as the flight is scheduled on time, etc.
In my case we were not notified about our flight being rescheduled with 3 hours earlier, so we missed our flight, connection, etc. In my flightfinder account- everything looks normal- flight on time. We tried to call them- no luck. We contacted them by email and their reply was to call directly the flight company and see if they can do anything. And finally we received our reservation number... after we missed our flights 😂😂😂
Long calls with air companies in Japan and Germany and exchange of mails with a “noreply” e-mail address with flightfinder.
At the end flightfinder reply was that it was not their responsibility to notify me with any flight changes and not their responsibility to handle the problem.
And my response to this is- their service sucks, they try to throw the blame and the responsibility to others and no one should use their service.
April 10, 2019
Unprompted review
Reply from Flightfinder
Hello and thank you for your feedback as we appreciate any and each of them,
must, however, emphasize that we are an online travel agency and operate therefore online mostly, but can, depending on the occasion, call you.
Secondly, we always inform our customers on the planned schedule changes, as that would be a part of our mission towards the client. Thou there are some changes which we cannot foresee or influence in any way - for example, those near the departure and the unexpected technical ones outside technical control.
Unfortunately, you did not provide us with the actual order number, so I cannot go through the real case, but you are more than welcome to do that any time.
Emphasizing that our mail customer support is rather fast and you do not need to call the airlines and wait for hours.
To reach our questioning platform you simply need to log in the same selling area and authorize yourself with a mail address and your name.
Otherwise, kindly contact me directly via claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
FlyUvet
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I will never deal with them again
I purchases a round-trip airline ticket for my wife and my two kids (6 years and 9 months old) through
flightfinder.dk website then when the time for the inbound return ticket I discovered in the airport while checking-in
that the reservation was canceled long time ago without pre-notice, I contacted the airline and they confirmed to me with the
evidence of the flight ticket history that the reservation was canceled based on a request by flightfinder,
then I contacted flightfinder and they refused to admit that they have canceled the ticket or to rebook/compensate, so I booked another return ticket on my own after 4 days of delay waiting for fightfinder to investigate the issue and come back to me but with no luck, they were just advising me that I have to wait until they got a response from the airline company. later on after never ending and useless chat support, they offered me 1000 DKK compensation which I refused to receive such a silly amount compared to all the hassle I went into with my kids,the 9.000 DKK I spent to get a one way return ticket and the 4 days of delay to get back home.
April 5, 2019
Unprompted review
Reply from Flightfinder
Dear Qais,
must say that we do understand your disappointment in the connection of the matter. We have neither experienced something like that happening before. As we have explained and checked carefully, the reason could be technical and this we could not affect anyhow as from our side we did issue in accordance with all the regulations.
Best regards,
FlyUvet
Please respond to my request ASAP!
Please respond to my request ASAP!! I have my flight in less than 3 hours and I still haven't heard anything fron Flight finder regarding my check details, booking number OR tickets!!
February 28, 2019
Unprompted review
Reply from Flightfinder
Dear Monrique,
first of all I must notify that Trustpilot is not a correspondence tool, which exclude the immediate reaction.
The absolute fastest way to receive our help is to proceed to the same selling platform you have purchased your trip from, choose “customer support” section and authorize yourself with your order number and registered e-mail address.
Our professional customer support team is ready to help you the whole day, late in the evening, weekends and public holidays.
Otherwise I see that your question has been answered with the same, after we received your question.
We thank you anyhow for a feedback, as it helps us to explain basic processes publicly.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Did not receive the flight ticket
I bought the flight ticket and received the confirmation email with the booking number which is not the booking number for online check-in. I sent the email to the customer service but haven't heard anything from them. I will have my flight tomorrow morning, what can I do?
February 2, 2019
Unprompted review
Reply from Flightfinder
Hello,
most of our processes are robotized. This applies to both sending the tickets and PNRs.
If due any reason you do not get this information, you are welcome to contact us. Must assure you that we respond quickly to all of our customers regardless of a week day.
Otherwise, we are an online travel agency and therefore prioritize mail, but can also call on your request.
You are therefore welcome to contact our customer support!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Didn't have ticket booking number, solved promptly
Initially I didn't receive the airline's booking reference so I wrote to the costumer service via flightfinder's website. They send me the tickets booking reference within minutes and everything was resolved
January 31, 2019
Unprompted review
Reply from Flightfinder
Hello,
we deeply appreciate you meaning and rating!
Hope to see you online with us soon again.
Best regards,
Flightfinder
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Do NOT use this Company
I buy a flexible ticket to be able to change my flight BUT when I need this - the want more money. BUT I have already talked to Lufthansa and they confirmed my tickets were flexible and could be moved without any costs for me.... and there were seats on the flight I wanted and it costs the same........
January 25, 2019
Unprompted review
Reply from Flightfinder
Hello and thank you for your commentary,
must say that I do not see a ground for your disappointment as indeed your ticket is flexible.
As far as I can see we have offered you the solution to a change requested along with the payment link, but unfortunately you have chosen to disagree with the offer.
Otherwise must say that Flightfinder is acting in a full accordance with the ticket rules, which advise the mentioned fee.
We thank you, however, for your review as it gives us a change to explain basic features publicly.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Do not use this company!!!!
December 23, 2018
Unprompted review
Reply from Flightfinder
Dear Erik,
unfortunately, but I cannot either comment or help you without any order number to the actual case.
Must emphasize that we would really like to personalize each matter, especially in case if the review is negative.
Do not hesitate to contact me directly via claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Reply from Flightfinder
Dear Isaac,
I am sorry to hear on your opinion in regards with your booking, first of all.
Would be happy to go through the case and see if I can help, but , unfortunately, you did not provide your order number along with the commentary.
In case you`d like us to revise the matter, please contact me directly via claims@uvetnordic.com,
Thank you!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Please do not use this company at all
Please do not use this company at all. I have booked a flight with them and after my first leg of my travel I received an email saying that they have to change my flight to come back. When I tried to change it they tried to charge me 285 € and when I asked from where the cost came from they changed the price to 480€, the same price for a new ticket. You do not receive any explanation from where the prices come from, when in their contract says that 80€ is their fee.
October 9, 2018
Unprompted review
Reply from Flightfinder
Dear Victor,
I regret to hear on your opinion in the connection with the change, which depends fully on the actual ticket rules.
Flightfinder is in the case just a mediator of the ticket and is bound to a number of international and mentioned regulatory. This restricts our decisions in when it comes to change, name change or cancellations pretty much.
Also would an offer fully depend on a capacity the very day you`d like to change your reservation to.
If we take your case that must say that the first fee is a general one, given by the airline, while the second is one in accordance to the capacity - the final offer.
In case you`d need a detailed explanation, please re-contact our customer support. Otherwise we thank you for taking time sharing your meaning with us!
Best regards,
Alina
Customer relations/Claims
Flightfinder
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Super bad service and follow up
Super bad service and follow up
Avoid Them if you can
I lost a flight ticket because of bad service
Reply:
your answer is not correct
I lost my outgoing ticket because of your non existing service and had to buy new ticket with SAS
For 3 days in row we tried to pay with credit - using several different visa and master cards - and everything was rejected
Cannot recommend using them
September 26, 2018
Unprompted review
Reply from Flightfinder
Hello Bjørn,
We are sorry to hear that you feel this way especially after everything we tried to do to assist you today with your reservation and with the required change. In the end solution was found and you didnot lose your ticket.
You bought a new ticket instead of paying for a change and according to the airline it was almost the same price.
We offered you all possible solutions to proceed with the required change and we don´t know why your could not pay with your creditcards. The case was investigated by our IT-department and our payment methods worked perfectly today.
However, we are sorry there was an issue and wish you a pleasant trip.
Regards,
Flightfinder
My ticket changed price when I reserved…
My ticket changed price when I reserved them! I got answer from customer service pretty quick, but it all got quite stressfull when i sat there with 3 different bookings.
September 17, 2018
Unprompted review
Reply from Flightfinder
Dear Vilde,
thank you for your commentary which we deeply appreciate.
Must say that one of the greatest values with us is transparency of the reservation rules and prices. The booking robot is programmed to inform you on any action after completion of the reservation by, first of all, sending an invoice to you.
However, particularly in your case, I see that you reserved three times and in such a case you could get a bit higher price by blocking the actual seating capacity on the same flight.
Otherwise your case was handled in a very timely manner. Our customer support answered all the related questions and as a result you got the desired tour.
We welcome you to get back in case of any other questions!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Awful Customer service !
Awful Customer service !! I booked flights to Singapour 2 days ago and I still have not received any confirmation for the flight ticket issue. I have tried to call their Customer service in different countrie. But, for all, I got only automatic voice mail saying that I must register on Flightfinder website with my reservation number to contact them ... which I do not have yet because they have not confirmed my reservation. And my departure flight is in 1 week.
August 30, 2018
Unprompted review
Reply from Flightfinder
Dear Xavier,
first of all I regret to hear on your opinion in the connection of booking with us. Must assure you that we`re working hard to provide on best possible solutions to our customers when it comes to simple processes like sending the ticket right after the issuance of such.
This matter is robotized, but you can always contact our customer support in case if you wish to receive a help. The support team is working all day long, late in the evenings, weekends and public holiday. Therefore the service is fast enough to receive an answer the same day.
The same refers to the unpaid booking. Also, if you have such, you are already registered with us, so you just have to log in.
As far as I can see you are already registered with us for your past trip in 2017, but I am not sure which booking is you mean now.
If you need any help please contact us and thank you for your commentary which we appreciate!
Best regards,
Alina
Customer relation/Claims
Flightfinder
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