Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Flightoffice
Dear Jaina,
Thank you for your feedback!
We are glad to hear that Terry Jones was a great help. We truly appreciate your support and look forward to assisting you again.
Warm Regards,
Customer Relations Team - Flight Office
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My experience was very good.i spoke to…
My experience was very good.i spoke to marry and she organised my ticket very soon and I'm very satisfied
January 5, 2026
Unprompted review
Reply from Flightoffice
Dear Pezhal,
Thank you for your kind review!
We are delighted to hear that Mary was able to organize your ticket quickly and that you are very satisfied with the service. We look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Professional and friendly
Professional, friendly and took the stress out of searching for the best deal
January 1, 2026
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your kind feedback!
We are glad we could make the process stress-free and help you find the best deal. We look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Great deal
Great deal, and Adam was an excellent help after my credit card company rejected the charge thinking it was fraud. All sorted, can’t wait for our trip :)
January 5, 2026
Unprompted review
Reply from Flightoffice
Dear Ms Tully,
Thank you for your lovely feedback!
We are glad Adam was able to assist and get everything sorted after the payment issue. It’s great to hear you secured a great deal — we wish you an amazing trip and look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Good customer service
great service from Cherry. managed to book my flights to Bali and saved some money on the original fare and made a longer stop in Doha possible. thanks
January 5, 2026
Unprompted review
Reply from Flightoffice
Dear Farida,
Thank you for your kind review!
We are glad to hear Cherry was able to help you secure your flights to Bali, save on the fare, and arrange a longer stop in Doha.
We truly appreciate your feedback and look forward to assisting you again on your future travels.
Warm Regards,
Customer Relations Team - Flight Office
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Price Changed After Payment and No Refund
My experience with FlightOffice follows a bait-and-switch pricing pattern.
At first, the price shown looks genuinely low. Nothing seems obviously wrong. But after you agree to proceed, you are contacted and told the fare is no longer available. You are then asked to pay extra. This isn’t a misunderstanding or a one-off pricing issue. It’s a deliberate strategy: attract customers with a low price, then change the conditions once you are already committed.
What I’d strongly recommend if you’re in the same situation
Do not agree to pay extra.
This is exactly what they expect. Every extra conversation just wastes your time.
Do not wait hoping for a refund.
Delays are part of the process. Contact your bank immediately and request a chargeback for misleading pricing or a service not provided as advertised.
Report the case to Google, especially if you found FlightOffice via Google Flights.
Google continues to list and recommend FlightOffice even after fraud reports. In practice, Google only reacts when there are many formal complaints, not individual ones.
Report it to Action Fraud.
These reports are logged and monitored. One report may not trigger action, but many reports absolutely do.
Contact Citizens Advice Consumer Service.
They pass cases on to Trading Standards, which is how real investigations start.
Include Google in your reports.
Make it clear that Google continues to promote this company after being notified. Platforms don’t change behaviour unless there is regulatory pressure.
One last thing
Citizens Advice may suggest writing a formal letter to FlightOffice. Based on experience, this is unlikely to work. They ignore letters. Banks and regulators are far more effective.
November 13, 2025
Unprompted review
Reply from Flightoffice
Dear Natalia,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Scam
Really bad experience... its a scam. They advertise one rate then they call you to says prices have gone up by £100+ ... 2 days later the cheap price is still advertise. Then they keep your money for a couple of weeks
Booking reference FOORD39703
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Mr Ahmed,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Great experinece !!
Great experinece !!! FOORD39... patricia helped me to book flights for my family...
Thank you so much ....
January 4, 2026
Unprompted review
Reply from Flightoffice
Dear Eric,
Thank you for your wonderful feedback!
We are delighted to hear you had a great experience and that Patricia was able to help book flights for your family. We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Mary was great helped me with my…
Mary was great helped me with my flights according to my budget
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Pauline,
Thank you for your kind review!
We are delighted to hear that Mary was able to help you find flights that suited your budget. We appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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Phillip helped me book the flight…
Phillip helped me book the flight smoothly with the good price
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Jesus,
Thank you for your kind review!
We are delighted to hear that Philip provided great service and went the extra mile to secure the best possible price for you, even with changing fares.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Please Dont book with them it's a scam
Please Dont book with them it's a scam
I totally agree with all reviewers who are giving negative feedback to this website
I booked a flight today and I was worried that the ticket wasn't confirmed as usual and when I contacted them they claimed that the fare has changed to charge me more money
Misleading, inacurate information and a lot of hassle to ask them for refund, I am not even sure if I will receive my refund soon or not
also please be careful there's a trick of refund process they will send you an email to confirm the cancellation and the refund but will ask you to reply to confirm at the end of the email to delay it and get you into trouble
They don't have a nerve of shame to put people under pressure and a lot of depression
January 4, 2026
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Black mailing company. This company blackmails people to pay…
This company blackmails people to pay more for confirmation of ticket once they book tickets from their site. It happened with me and then I cancelled my deal with them over this blackmailing but they purposefully delayed my refund for 10 days and tortured me mentally. I will never deal with this company in the future and would never recommend it to anyone.
November 19, 2025
Unprompted review
Reply from Flightoffice
Dear Frank,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Great service from Philip
Great service from Philip! He was very helpful and worked hard to find us the best possible price, even when flight prices went up. Really appreciate his effort and support.
January 3, 2026
Unprompted review
Reply from Flightoffice
Dear Nado,
Thank you for your kind review!
We are delighted to hear that Philip provided great service and went the extra mile to secure the best possible price for you, even with changing fares.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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DAVE SMITH was beyond my expectations…
DAVE SMITH was beyond my expectations finding me the best flight at a reasonable rate. Thanks a lot for all of your efforts.
January 3, 2026
Unprompted review
Reply from Flightoffice
Dear Eslam Elhusseiny,
Thank you for your wonderful feedback!
We are delighted to hear that Dave Smith exceeded your expectations and found you the best flight at a great rate. Your kind words will certainly be shared with him.
We truly appreciate your trust and look forward to assisting you with your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
Very Good Service
I booked my flight yesterday 02 Jan for April 2026 and Ricky was very helpful in helping me sort everything out. Due to an oversight, I did not realise that I had booked the flights without checked bags. Ricky was able to help sort this with a good price and also help get my Desiree’s seats. He was very patient and showed great support
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Chimdiuto Asomugha,
Thank you for your lovely feedback!
We are glad to hear that Ricky was able to assist you in resolving the baggage oversight and securing your preferred seats at a good price. His patience and dedication to customer support truly make a difference.
We appreciate your trust in us and look forward to helping you again with your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
Best value return flights!
I tried to book my return flights to China and FlightOffice offered the best price. Though the price went up when the tickets were about to be issued. Cherry helped me to lock in the original price, which was great value. Cherry's help is much appreciated here!
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Liu Liu Zhang,
Thank you for sharing your experience!
We are pleased to hear that Cherry was able to assist you and secure the original price for your return flights to China. We truly appreciate your kind words and will be sure to pass them on to her.
We look forward to assisting you again with your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
Dave was very helpful
Dave was very helpful. we kept being cut off and he called me back each time. Dave was very polite and arranged the flights that i needed
January 2, 2026
Unprompted review
Reply from Flightoffice
Dear Mr Scott,
Thank you for your lovely feedback!
We are glad to hear that Dave remained patient and proactive by calling you back and ensuring everything was arranged smoothly. We’ll be sure to share your kind words with him.
We appreciate your trust and look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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Misleading fare availability and pressure to make decisions by phone
I booked a London-Buenos Aires flight through FlightOffice. The next day I received a phone call saying the airline had “run out of tickets” at the fare I purchased and that only a higher fare (about £130 more) was available. I was asked to make a decision on the spot during the call.
I would have preferred this information to be sent by email first, so I could compare options properly. After the call, I checked the fares myself and saw that 1) the same fare I originally booked was still being offered on their website, and that 2) the airline was selling the same itinerary for only £50 more.
Had this been communicated in writing, I would have had the time to research these details before deciding, and the booking might not have needed to be cancelled.
The cancellation was accepted, but the refund timeframe given was 14-21 days, which feels excessive for a booking cancelled due to fare issues.
Overall, the experience felt unprofessional and confusing. I hope they review their communication process so customers aren’t put on the spot without the chance to verify information.
Update: the refund appeared in my account the same day this review was posted.
January 1, 2026
Unprompted review
Reply from Flightoffice
Dear Vladimir,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Booking with flightoffice was seamless…
Booking with flightoffice was seamless and great value. Got a great deal for my flight to Johannesburg.
Phillip from the office was especially helpful and very communicative. Called to ensure booking status was correct and helped ensure my ticket was as advertised without incurring any extra charges. Many thanks.
January 1, 2026
Unprompted review
Reply from Flightoffice
Dear Guy,
Thank you very much for your kind feedback!
We are delighted to hear you found great value and had a seamless booking experience for your flight to Johannesburg. We willl be sure to pass on your compliments to Phillip — he’ll be pleased to know his communication and support made a positive difference.
We truly appreciate your trust and look forward to assisting you with your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
Legal scam ford24138
FOORD24138 I bought a ticket for £235 and immediately called me to pay another £80. I refused and wasted an hour on the phone with Mr Philip. Waste of time. In the end they said at least £15 to pay on this link
I didn't accept and only when they realized they weren't getting a penny from me did they send me the ticket. This company's sales practice is execrable. I'm surprised that they have the right to operate in the UK and no authority is checking their illegal activity.
October 24, 2025
Unprompted review
Reply from Flightoffice
Dear Ionut Grozavu,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
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