Found a nice deal, glad that I got a return flight which was the cheapest I saw online , I made sure that before booking it , checked in baggage is included + carry on bag which showed on the website... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got a very good deal for a long distance flight and the company seems very professional and reliable. Its unfortunate I had to make changes to my flight due to an emergency but Dave was very helpfu... See more
Company replied
Delivered what I asked for, got a good price and took care of other arrangements. Answered my mail requested and kept me informed of progress regarding my bookings. Jacob was my man at the other end... See more
Company replied
I did travel with this agency. Based on my experience, their typical strategy is bait and switch. I proceeded with the booking mainly because I did not want to go through the hassle of requesti... See more
Company replied
Company details
Written by the company
Flight Office offers lowest fares on your flight ticket. Best of the hotel, car hire, travel insurance & visa on a cheap price.
Contact info
2nd Floor, 7 Mackenzie Street, SL1 1XQ, Slough, United Kingdom
- 0203 745 4455
- info@flightoffice.co.uk
- flightoffice.co.uk
3.9
Great
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading and Dishonest Pricing
I found Flightoffice through Google Flights, and they initially showed the best price. I entered all my details on their website, but before finalizing the payment, I decided to check reviews—thankfully! I discovered that they have a habit of asking for more money after booking. I reached out to them, and they confirmed that the price I saw was no longer available. This kind of false advertising is unacceptable. It feels like they’re just trying to trick people into booking, only to demand extra cash later. Avoid this company at all costs.
December 28, 2025
Unprompted review
Reply from Flightoffice
Dear Victoria,
Thank you for sharing your feedback.
We would like to clarify that no booking or payment was completed in this case, and fares shown online are always subject to live airline availability until tickets are issued. Prices can change in real time, and any differences are always communicated before payment is taken.
We are sorry for any confusion caused and appreciate you taking the time to share your experience.
Warm Regards,
Customer Relations Team - Flight Office
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I booked i flights with flight office…
I booked i flights with flight office and they helped me and very easy my booking refrence is foord33300 and easy to use their website thanks mary for help
December 23, 2025
Unprompted review
Reply from Flightoffice
Dear Jefferys,
Thank you for your review!
We are glad Mary could assist you and make the booking process easy. Wishing you a pleasant journey!
Warm Regards,
Customer Relations Team - Flight Office
If I could give zero stars I would
If I could give zero stars, I would. Please read this as a genuine customer experience and a warning to others.
If you see five-star reviews, they are most likely fake and posted by the company themselves.
I booked a flight with them, and the very next day I received a call saying the price had increased and I needed to pay more. I refused, as I chose their service specifically for the agreed price. If I wanted to pay more, I would have booked directly with the airline or chosen another company.
I then requested a refund of over £1,000. I was told it would take 8–10 working days. It has now been over a month, and I still have not received my money.
I have tried texting, calling, and emailing multiple times. Most of the time they do not answer. When they do, they either hang up, leave me on read on WhatsApp, or avoid giving clear information. On the rare occasion I speak to someone, they are unprofessional and rude.
If you are thinking of booking with them just to save a small amount of money, don’t. Avoid them. I have learned my lesson.
November 24, 2025
Unprompted review
Reply from Flightoffice
Dear Phenpa Meenil,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Good customer service
I had a small issue with the tickets and thanks to a person called John the matter was resolved.
December 25, 2025
Unprompted review
Reply from Flightoffice
Dear Hasitha De Silva,
Thank you for your feedback!
We are glad to hear that John was able to resolve the issue with your tickets quickly and efficiently. We appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Thanks Patricia and appreciate your…
Thanks Patricia and appreciate your service and support while organising the travel arrangements. Though i never prefer to go online but your efforts are commendable. Cheers !!! Would like to make most of our travel through you as an when planned.
December 26, 2025
Unprompted review
Reply from Flightoffice
Dear Jolin,
Thank you so much for your kind words!
We truly appreciate your trust in Patricia and are glad she could make the process smooth and comfortable for you.
We look forward to assisting you with all your future travel plans.
Warm Regards,
Customer Relations Team - Flight Office
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no flight and still waiting for my money to be returned
I booked with flightoffice based in Slough after finding the flight on google flights. They were not the cheapest but they were close to me and I like to support local business where I can. According to my bank the payment went to Travelopedia. The directors appear to be Rajneesh Sharma and Shikha Bhardwaj and they show as Atol registered. The flight I booked was £1920 however the day after they started trying to call me I suspect looking at the other reviews to ask for more money. Someone called Dave Smith who I also suspect is a made up person based on the reaction I had when I called back. They then emailed me days later to say they cancelled my flight and would return my money. However the flight was booked for 10 days time and 7 days later I still do not have my money returned. This means I cannot fly to meet my family over Christmas. This feels a bit scamish to me and I have been left in a very unpleasant situation of not being able to travel. On that basis I do NOT recommend this company.
December 15, 2025
Unprompted review
Reply from Flightoffice
Dear Paul,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Avoid this company at all costs otherwise it will cost you
Avoid this company at all costs, they are professional scammers. Their website advertises flights that they don't have. As soon as they collect your money, the flight you booked will suddenly be unavailable, at which point they will try to sell you other more expensive flights. If you decline to spend more money with them, they will make a false promise to refund your money within 7-10 days. You will chase and chase to no avail. Your best hope is that you paid with a reputable credit card that can assist with chasing the refund.
December 6, 2025
Unprompted review
Reply from Flightoffice
Dear Adedapo Olatunji,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We have tried to locate your booking in our system using the information provided, but unfortunately, we are unable to find any records. We would really appreciate the opportunity to look into this further for you. Kindly share your booking reference number or the email address used at the time of booking so we can investigate the matter thoroughly and assist you accordingly.
Please rest assured that we take such concerns seriously and aim to resolve them as quickly and transparently as possible.
We look forward to your response.
Warm Regards,
Customer Relations Team - Flight Office
Mary was very helpful in getting my…
Mary was very helpful in getting my travel set up. they are communicative and supportive. I'd definitely recommend booking with flightoffice
December 24, 2025
Unprompted review
Reply from Flightoffice
Dear Janet,
Thank you for your kind feedback!
We are delighted to hear that Mary was able to assist you in your travel set up. We’ll be sure to pass along your appreciation to her.
If you need any further assistance, we are always here to help.
Warm Regards,
Customer Relations Team - Flight Office
Great Customer Service
Great job Adam very helpful with the issued of tickets and baggage.
December 24, 2025
Unprompted review
Reply from Flightoffice
Dear Yousuf,
Thank you for your kind words!
We are delighted to hear that Adam was very helpful in resolving the ticketing and baggage issues. We truly appreciate your feedback and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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I was very satisfied by the service…
I was very satisfied by the service provided by Flight Office. Everything went without any issues and I received a good price for my flight.
December 23, 2025
Unprompted review
Reply from Flightoffice
Dear Neil,
Thank you for your kind feedback!
We are delighted to hear you were satisfied with our service, everything went smoothly, and you received a good price. We truly appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
This company is a fraud
This company is a fraud. I’m very surprised from the difference of Google reviews and here. On google must be real reviews. As the company scammed me as everyone explained on the google reviews, I don’t know why I didn’t check before. They stole 1k and that was my birthday present to buy a flight and they kept the money and never gave me a flight but inventing excuses that the flight has been cancelled from the airline - with no proofs or anything and after 3 weeks they never refunded me of course
December 6, 2025
Unprompted review
Reply from Flightoffice
Dear Eleonora Capponi,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with our team.
We strive to provide transparent and reliable service to all our customers, and it's clear that we fell short in your case. Your feedback regarding the communication and handling of your booking is concerning, and we take such matters seriously.
We would like to investigate this issue further to understand what went wrong and to ensure it doesn't happen again. Please reach out to our customer service team at customercare@flightoffice.co.uk with your booking details so we can assist you promptly.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Warm Regards,
Customer Relations Team - Flight Office
Easy guide throughout booking.
December 23, 2025
Unprompted review
Reply from Flightoffice
Dear Mr Abdi,
Thank you for your review!
We are glad to hear the booking process was easy and well guided. We look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Honest Company
Honest company that sorts things out when they go wrong!
December 22, 2025
Unprompted review
Reply from Flightoffice
Dear Ivan,
Thank you for your kind feedback!
We are glad to hear that you found us honest and that we were able to resolve things when needed. Your trust means a lot to us, and we look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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Dave smith good
December 23, 2025
Unprompted review
Reply from Flightoffice
Dear Customer,
Thank you for your review!
We appreciate your feedback and are glad Dave was able to assist you. We look forward to helping you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Staff Mary is very smart & professional
Staff Mary is very smart, polite & professional, completely sorted my troubles out and offer me many options for choosing till reach the last agreement.
December 23, 2025
Unprompted review
Reply from Flightoffice
Dear David,
Thank you so much for your kind feedback.
We are delighted to hear that Mary provided smart, polite, and professional support, offering you multiple options and helping you reach the best solution.
We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Really great service from Alice
Really great service from Alice - she went above and beyond to secure the best deal for our flight to UAE. Well done Flight Office.
December 22, 2025
Unprompted review
Reply from Flightoffice
Dear Consumer,
Thank you for your kind feedback!
We are delighted to hear that Alice went above and beyond to secure the best deal for your flight to the UAE. We’ll be sure to pass along your appreciation to her.
We look forward to assisting you again in the future!
Warm Regards,
Customer Relations Team - Flight Office
Very helpful
I spoke with Ricky regarding my seat reservation.
He was incredibly helpful and efficient in getting this matter sorted for me.
December 22, 2025
Unprompted review
Reply from Flightoffice
Dear Terence,
Thank you for your kind feedback!
We are delighted to hear that Ricky was helpful and efficient in assisting with your seat reservation. We’ll be sure to pass along your appreciation to him. If you need any further assistance, we’re always here to help.
Warm Regards,
Customer Relations Team - Flight Office
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Very Good Service …
Adam Martinez was very conscientious about making sure we saw notification of a flight change. Very pleased with the service
December 20, 2025
Unprompted review
Reply from Flightoffice
Dear Kate,
Thank you for your kind feedback!
We are delighted to hear that Adam was proactive in ensuring you were informed about the flight change. We truly appreciate your trust in our service and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Ricky was helpful
Ricky was helpful and able to navigate to an alternative flight after the original one became unavailable. Payment was straightforward and overall a good experience. Will use again.
December 21, 2025
Unprompted review
Reply from Flightoffice
Dear Paul,
Thank you for your kind feedback!
We are glad Ricky was able to assist you in finding a suitable alternative when the original flight became unavailable. It’s great to hear that the payment process was smooth and that you had a positive experience overall. We truly appreciate your trust and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
Reply from Flightoffice
Dear Musa,
Thank you for your kind feedback!
We are delighted to hear you were really satisfied and that Dave provided professional service. We truly appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Customer Relations Team - Flight Office
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