Excellent service. Communication was very good all the way through the process. I got my compensation for my flight delay with no issues. I would recommend Flightright for anyone who needs to claim an... See more
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La verdad es que ha sido bastante lenta la reclamación, ha durado casi año y medio pero finalmente me han indemnizado por un retraso y la gestión la han llevado perfectamente bien. Estoy muy satisf... See more
Very content with Flightright. They helped winning a case of a much delayed short flight (of which I believe had a not so standard component to it, but I'm not the expert here). I was a bit skep... See more
My Ryanair flight was delayed over 3 h. Ryanair didn't want to give any compensation if the delay was not even bigger but I knew the international laws said otherwise. From previous experiences deali... See more
Company details
Flightright
Written by the company
- Nuestro compromiso con usted
- ✓ Sin riesgo financiero Solo pagas si ganamos – nuestra comisión se cobra únicamente en caso de éxito I ✓ Alta tasa de éxito 99 % de éxito en los tribunales – defendemos tus derechos de forma eficaz I ✓ Expertos en derechos de los pasajeros Más de 600 millones de euros en compensaciones recuperadas para nuestros clientes.
Contact info
4.7
Excellent
3K reviews
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FlightRight is basically Ryanair
FlightRight is basically Ryanair.
Ryanair is just a mafia. Accept it.
You are loosing your time and money.
For sure, 200%. I'm not going to give my money to this mafia anymore, even if the bill is for free.
200%.
June 27, 2024
Unprompted review
Reply from Flightright
Thank you for your review.
Flightright's mission is to enforce our clients' rights against airlines which do not abide by the European Regulation. We have never aligned with the airline against a customer, and unfortunately, sometimes it is impossible to enforce our clients' rights with the information we were given.
We hoped for a different outcome, and despite being unable to reach it, we have kept our promise of a free and accessible service for all.
Kind regards,
The Flightright Team
Flightright got me compensated after 2 years!
Very content with Flightright. They helped winning a case of a much delayed short flight (of which I believe had a not so standard component to it, but I'm not the expert here).
I was a bit skeptical for a while as the process took long (I'll suspect that's not their fault), but now I can say they did deliver, and their updates on the progress turned out to be all on point.
I'm happy they helped as I would not have the patience or resilience to be talking to the airline company for 2 years to claim my compensation.
June 13, 2024
Pathetic communication
This is now definitely the last time I use their service. Once again a woeful lack of communication and outright lying - email received on the 8th of December confirming that they will try everything possible to fight the case and that their lawyers are now waiting for the outcome of some cases that have reached the European Tribunal to decide how to proceed. However when I go onto the website they say that the case is closed because of a low chance of getting compensation - and to add insult to injury they claim that they send us an email explaining it all - which they did not!
January 7, 2024
Unprompted review
Reply from Flightright
We thank you for your comments.
We never stopped working on your claim since it was opened, and despite the lack of updates, we are in direct contact with the airline to try to resolve your claim outside of court.
We are doing everything in our power to obtain the compensation, and our objective remains the same: to bring justice to the passenger, despite the waiting periods it might entail.
We hope to be able to reach a positive outcome in your case soon.
Kind regards,
The Flightright Team
Thank you for taking care of my case
Thank you for taking care of my case, amazing results!!!
December 24, 2023
Exclusive agreement and nothing else
Ask to sign exclusive agreement with them and after that, once you cannot give the case to any other company, they just don't treat your case. It is a pure robery, they just don't do anything and let the time go until you don't claim anymore. You are trapped with the signed agreement, and you lose your right to an indemnisation. They work in favor of the airlines.
April 4, 2023
Unprompted review
Reply from Flightright
We thank you for your comments.
We never stopped working in your claim since it was opened, and despite the lack of updates, we are in direct contact with the airline to try to resolve your claim outside of court.
We are doing everything in our power to obtain the compensation, and the airline's lack of cooperation so far is lengthening the process. Our objective remains the same: to bring justice to the passenger, for which we must ask for exclusivity, as it would be a breach of the legal contract to hire a different service provider to do our same labor.
We hope to be able to reach a positive outcome in your case soon.
Kind regards,
The Flightright Team
Incredible service
Incredible service, they asked for the whole relevant information and they took it from there. It was very smooth, I just had to answer a couple of emails and that was it. They got me the whole amount. I absolutely recommend them and I think their fees are fair and good.
November 15, 2023
Genial.....
November 9, 2023
A very long waste of time
Much like other people on this board, I had a really bad experience with them. They took my case, then the months rolled by... About six months in, the airline contacted me to offer me compensation, but I did the honourable thing, told Flightright and told the airline I was contractually obliged to continue with them. I wrote again now, after about a year and they dropped me like a hot stone with the typical response I'm seeing here that "due to the high volume of XYZ..." They need to be more honest, and more realistic.
October 11, 2023
Unprompted review
Reply from Flightright
We thank you for your comments.
Our legal team has just updated you directly through your claim.
We thank you for your cooperation in the claim, and we are sorry that we were not successful. Unfortunately, it is not always possible to enforce rights depending on the flight incident and its circumstances, and although our main goal is to help passengers achieve justice, it will not always be in our power to do so.
Although we understand your position, we did everything in our power to obtain the compensation, and the airline's lack of cooperation made it impossible for us to continue further.
However, we hope that you can reach a satisfactory resolution, and we wish you the best in your upcoming trips.
Kind regards,
The Flightright Team
Waste of time - no help at all
Kept getting emails saying they were working on it and investigating, 11 months later they finally say they don't think they'll win so they're giving up.
Firstly, the airline (TAP) cancelled the flight and didn't pay the required compensation required by law, so I'm not sure what's so complicated about following up on that when you are supposedly specialists in that type of claim...
But even if they correctly finally assessed that they couldn't win the compensation claim, why waste 11 months of everyone's time?
The only explanation I can think of is that they didn't assess the case properly in the first place. I may as well have kept trying to contact the airline myself instead of trusting FlightRight
September 5, 2023
Unprompted review
Reply from Flightright
We thank you for your comments.
We apologize for any delay in the handling of your case; however, due to the lack of cooperation from the airline and the great number of claims we deal with, it is sometimes difficult to update you right away.
Of course, we understand your disappointment at the claim result. However, we assure you that our team has tried to obtain the claim in numerous ways, and due to a lack of collaboration, it was not possible to succeed.
Nevertheless, we wish you luck were you to try to enforce your rights directly with the airline, and we hope you can fly without any problems in the future.
Kind regards,
The Flightright Team
Solución a compensación por retraso excesivo
Daba por perdida una disputa legal con British Airways y el equipo de Flight right me lo ha solucionado perfectamente!
September 15, 2022
Terrible don’t trust them
I have relied on Flight Right twice to obtain the due compensation for airline delays. In both cases, I received notification from Flight Right that the airlines had rejected the refund request. Other members of my group used a different agency from Flight Right and obtained their compensations in less than a month. I have requested the revocation of my mandate from Flight Right and have not received any response from them. I advise against using their services; I am still awaiting a response.
Don’t trust the positive reviews, I’m evaluating to take legal action against this company.
July 25, 2023
Unprompted review
Reply from Flightright
We thank you for your comments.
Our legal team has just updated you directly through your claim.
We apologize for any delay in the handling of your case, as we understand how frustrating it can be; however, due to the lack of cooperation from the airline and the great number of claims we deal with, it is sometimes difficult to give regular updates.
Nevertheless, we assure you that our team is constantly working on our claims, and we will inform you with any relevant information regarding them.
Kind regards,
The Flightright Team
Good news update and customer service
June 21, 2023
My Ryanair flight was delayed over 3 h
My Ryanair flight was delayed over 3 h. Ryanair didn't want to give any compensation if the delay was not even bigger but I knew the international laws said otherwise. From previous experiences dealing with low cost companies, I decided to use Flightright and avoid the long and usually unsuccessful communication with the air company.
It took several months, (since Ryanair didn't reply even to them!) and their lawyers had to get involved, but finally I got a full refund. I was happy to give Flightright a percentage just to avoid all the hassle, by myself I would probably end up empty-handed
June 6, 2023
Resolución satisfactoria
May 23, 2023
Be careful! Not just a calculator
Be careful! It is not a simple calculator or page to see an indemnity. When you "calculate" and put your email they understand they are contracted.
April 24, 2023
Unprompted review
Reply from Flightright
We thank you for your comments.
Once you input your information into our calculator, the website automatically creates a claim for you, with all the data you have introduced. However, this is not a valid claim until we receive signed authorization from the client, so no action - legal or otherwise - is taken by us unless we have received specific consent by the end of the claim.
In case you do not wish to sign right away, the information will be saved for only a period of time and we will remind you periodically. If we do not receive consent during that period, the case is completely closed and no further attempts are made.
We hope that this was a helpful breakdown of our commissioning system, and that you may be reassured that we will always require consent before pursuing a claim.
Kind regards,
The Flightright Team
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