Flipconnect Reviews 12

Very impressed with the whole process. I had kept my previous supplier in place in case there was hassle in the changeover.

There was no hassle at all. Their support helped me through a complete setup- change all existing data on my modem and replacing with FLIP.

Recommended by my brother and very satisfied.

Issue 1 - Didn't have internet for over a week because Flip Connect could do correct fault diagnosis and made me do various configuration changes (did nothing), try different Ethernet cables (did nothing), and asked if I had a spare modem which normal households do not. Despite advising them a week earlier what modem I had, they did not realise that Netcomm modem could not handle speeds of 100Mbps or higher but also failed to do any testing of the actual modem over the 7 days, BIG FAILURE NUMBER ONE of not performing any correct fault diagnosis. and failure .
Issue 2
1) Sent an email dated 28/1/26 2:25pm which advised I wish to cancel my VOIP.
2) Called Flip 29/1/26 4:00pm approximately advising that the VOIP is to remain functional until further notice but this was not updated in my file / account because I later received the email dated 5/2/26 advising my VOIP is being cancelled, which since the 29/1/26 is not authorised for any cancellation.
3) Invoice dated 5/2/26 received shows my bill for VOIP for 23/1/26 - 28/2/26, so no cancellation is authorised because I am being billed / paying for the service without cancellation.
4) Email received from Flip dated 5/2/26 Thurs that VOIP cancellation is in progress but this should not be occurring as there is no legal authorisation / legal consent to do so since the 29/2/26.
5) Email sent to Flip enquiries dated 7/2/26 advising that as per point 2, no VOIP cancellation should be in effect as Flip were advised approximately at 29/1/26 4:00pm, that the VOIP is to remain functional.
6) Despite escalations on the 7/2/26, 8/6/26, 9/6/26 and also to Customer Resolutions, I am constantly advised it will be escalated and resolved, then it will be completed by Wed 11/2/26, then it will be completed within 3 business days from 9/2/26 to now 10/2/26 it will be completed 3 - 5 business days from 10/2/26.
I have had no VOIP for a week and have missed medical appointments and lost my place in medical waiting lists and FLIOP continually make broken promises (remember I had no internet for the entire week before due to incorrect fault diagnosis).
BIG FAILURE NUMBER TWO of total incompetence due to cancelling my VOIP from the 29/1/26 without legal authority and legal consent and have no VOIP for 7 days and FLIP has not resolved this, I have missed medical appointments and I may lose my VOIP number of over 5 years.
Beware of FILP as they are great until there are issues, then they are pathetic and cause issues themselves.

Beware Flip promotions, I took advantage of what I assumed was a good deal. An EERO WIFI 7 modem for $169. It arrived, but not even Flip could connect it. I checked out many reviews and found out it had an average score of 21/2 stars. Apparently, even some I.T. technician's could not connect it.
The process and info was so difficult to comprehend. I decided to send it back in the original packaging to Flip, and pay express post, but was told Flip does not accept returns that have been used and opened. I explained I had to open the box to check the contents and that all original components were as delivered and that the modem had never been used because nobody could connect it. Finally they agreed to accept it , but they would not repay the full cost as the box had been opened and only part payment was applicable Once again shocking treatment from I.P.'s. The measly amount they are deducting would be insignificant to the profit they would make from me the upcoming year. Short sight executives once again running the business. Unfortunately assuming made an ass out me once again. I am changing my provider.

Their service is worsen even their customer service

The NBN in my area is a bit patchy, but as far as i'm concerned thats on NBN not the internet service provider. What Flip has done very well is provide good service. I have been with them for around a year now so compelled to give them my rating considering all the haters out there. The couple of times I needed technical support (e.g. when my router died and I had to configure the new model) I have found there support to be really good. Other than that, I get what I expect... budget internet. Be grateful for their excellent pricing!

Nbn is always dropping out, takes me forever. Can I understand that everything's working at my end and eventually they work out? It's something at their end. Usually a day or two sometimes more. shocking.
Call centre is open a couple hours a day
So you have to logger online enquiry and then they'll get back to you within 24 to 48 hours. They don't care if you got no internet for days. Each month.

Good value but regular outages that are not caused by the NBN but on Flips own network. We've had 3 substantial unplanned outages near Nowra in 8 months. Time to switch to someone more reliable.

horrendous service, tech support have no idea, don't use them - I had very bad experience, no communication, still waiting for their finance team to get back to me after closing off the contract in the beginning of December 2024

I cannot stand this provider for a company that is meant to provide internet it does a shockingly horrible job at it I fully think I’ve gone more time without internet than I have with it. No matter how much I contacted nothing, nothing ever changed it was useless the company is just so useless.

I signed up for Flip Connect NBN internet on the Saturday, so I wasn't surprised that they couldn't connect me until Monday. I've been out for most of the day, so I was expecting the internet connected when I arrived home. It wasn't, so I gave their customer help line a call. I spoke to somebody in their customer help centre whom barely spoke any English, which didn't help matters. After a few minutes of 'sorry, can you repeat that, and I didn't catch that, I found out the reason for the internet not being connected, I think? She said that the credit department had withdrawn my service, and said there was a block on my credit account. I am a new customer, they hadn't even asked for any ID, how do they know if I had bad credit or not? This phone call went around and around in circles. Saying things like I need to contact my credit agency? to take the block off my credit account. There is no problems with my credit, that I'm aware of, and besides, the account is prepaid. I pay the amount, they connect my internet service, and so forth. Anyway, I got a little tired of her telling me I had bad credit, when she didn't even identify me, and trying to interpret her broken English, so I just rang another company. I rang Moose Mobile half an hour ago. Spoke to a fella in Sydney, and it's connected straight away. Same deal, no hassle. No half cocked credit checks. I'm happy that I didn't proceed with Flip, I could only imagine the drama I have saved on further down the track.

Paid money for mobile 26 July got connected 9 August. Repeated 'mislead' - the old "I'll get back to you" line which was a lie. Still issues concerning logging in. Do not trust a man called Andrew. Wasted hours and hours plus money just have my blood pressure raised.

After their electricity provider/partner tried connecting the electricity on the wrong date they said they would have to cancel my whole NBN and electricity bundle and I would have to reorder it after 24 hours, because that's how long it takes to cancel, then reorder the bundle and hope that they get the date right the next time.

No apology given and of course that's a lot of unnecessary work I have to so I went elsewhere.

Now today when I've moved, quite some time after I told them writing I'm not going ahead with them, and after I already received an email and SMS from my NBN provider of choice saying I'm connected I get an email six hours later claiming Flip has been connected to my property.

Their phone support claims you can only cancel via the phone. The person who was replying to me by email, and stopped replying when I brought up the cancellation, didn't tell me that. They just stopped replying and didn't feel a need to share that information.

Keep in mind I'm not a customer yet. I haven't paid them, I told them I wouldn't do business with them and I would go elsewhere, but they still connected NBN to my property.