My purchase was great; a friend and I both wanted a pair so I ordered for both of us. We both had the black Archie’s with the diamond; she a 7 and I a 6. I do wish I’d gone up a size as they fit well... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
All the top flip flop brands and all the key styles. With over 30 brands and mor than 3500 styles to choose from you'll find flip flops for Women, Men and Kids all in one place. With fast free delivery and free returns - visit the FlipFlopShop.co.uk - Flip Flop Shop is part of The Shore Watersports Family
Contact info
20 - 22 Shore Road, PO20 8DZ, Chichester, United Kingdom
- 01243 979718
- help@flipflopshop.co.uk
- flipflopshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
avoid avoid avoid
Still not received my shoes nor a refund & no response to emails

Reply from Flipflopshop
We always get our flip flops from here-…
We always get our flip flops from here- great selection at competivevprices
If i could rate lower i would awful…
If i could rate lower i would awful company awful experience
Brought some flip flops incorrect sizing so had to return
Get £6.99 taken off return postage plus the postage when i puchased them taken off my refund
In total i paid £34 for the flipflops which were incorrectly sized to receive £23 refund
Disgusting service will never be using again complete con artists

Reply from Flipflopshop
You have to pay £4.99 just to return
I brought flip flops which I needed to return because they were too big. I was going to order more until I realised they’d deducted £4.99 for a prepaid label to return them. I therefore won’t be using them again

Reply from Flipflopshop
Disappointed
Very bad 2-3 days delivery is a a big lie after 10 days and I called and email them they send me the refund instead of apology.i’ll never buy even they are the last shop 👎👎👎👎👎👎👎👎
Poor customer service. No replies to phone and email.
Two pairs of sandals we bought (one for me one for my son) broke quite quickly. The first pair was within a day of purchase and I sent them back as requested by flipflopshop but they then didn't refund me or email me. After chasing for a month (their phone number doesn't take you through to anyone, it just says email them, but they don't respond to their emails), I eventually posted a negative review on their own website (which incidentally they haven't published) and they then refunded me. I have had no apology though for the poor customer service and they haven't replied to my emails for the second pair of sandals. I never leave reviews but felt this is an exception worthy of warning others of flipflopshops poor practice.
Order arrived with no packing slip or…
Order arrived with NO packing slip or returns information.
Unfortunately the flip-flops were too tight. Decided to return only to discover there's only a 14 day return period and I'd missed it.
I didn't see the returns information when purchasing and crucially definitely NOT included in the parcel.
As most shops offer 28 days I feel this shorter period needs to be highlighted clearly in the parcel.
Emailed customer service but no answer about why there was no packing slip and no refund.
I feel misled and do not recommend this company.
Emailed the company but no return accepted despite pointing out the lack of packing slip.
£40+ wasted at the moment. Beware!
Competitive price and prompt delivery
Competitive price and prompt delivery . Regular updates regarding dispatch as well. Very pleased .
Flip flops delivered really quickly
Flip flops delivered really quickly. Very happy with purchase.
Great fit, great value
These sandals fit really well and are so comfortable. They feel as if I have had them for ages, not at all like brand new shoes usually do.
Order arrived in poor condition. AVOID
Order arrived in poor condition. Dirty, dusty and look like they have been either worn already or thrown around in a dirty warehouse. Send numerous emails to customer service to which I am still awaiting reply. No returns slip or any option online on returns policy apart from the email that they do not reply to. Do not waste your money and go elsewhere!

Reply from Flipflopshop
Love my flippers and thank you for the…
Love my flippers and thank you for the speedie service amazing, thank you muchly😊
Quicksilver flip flop
Arrived a couple of days after ordered Quicksilver flip flops 4th pair
Scammers
Batch of cow boys, ordered Havanas on the 12th and sent me a despatch email on the 15th. It’s now two month and I don’t have my flip flops and yet they took my money. Order FF439719.
Refund money back.
Excellent
Excellent, they had the sandals Wanted in stock and delivered very quickly, really pleased with service, thank you.
Excellent choice and great delivery…
Excellent choice and great delivery correspondence
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







