Flipflopshop Reviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their comfort and quality, with many finding items they struggled to locate elsewhere. People consistently appreciate the competitive pricing and the straightforward ordering process, often noting a wide selection of choices. The delivery service is also highly commended for its speed and efficiency, with many orders arriving promptly or even earlier than expected. However, some customers also noted occasional issues with product durability, experiencing items that developed bald patches or had toe post detachment after a short period. Additionally, a few other people felt that delivery was sometimes slower than anticipated or not on time, with some reviewers paying for express delivery that did not meet expectations.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the comfort and fit of items... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Price

Customers had positive experiences with price, often highlighting great and fair pricing, with some finding... See more

Quality

Clients share positive opinions on quality, frequently highlighting the comfort and durability of the... See more

Order

Reviewers highlight positive aspects of order, often praising the straightforward and easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My purchase was great; a friend and I both wanted a pair so I ordered for both of us. We both had the black Archie’s with the diamond; she a 7 and I a 6. I do wish I’d gone up a size as they fit well... See more

Rated 5 out of 5 stars

Love Skechers and these slip in sandals are super comfortable and at Flip Flops a good price. Arrived earlier than expected with minimal packaging. My only slight grumble is at £49.99 I was 1p short o... See more

Rated 5 out of 5 stars

Great prices and straight forward ordering. Arrived safely and fast. My new flip flops are so comfy and both pairs had a few outings already in this glorious weather. Thank you! 🩴

Rated 5 out of 5 stars

My order arrived on time and as expected. I had to return the sandals for a refund as I am a half size and it’s often difficult to get the right fit. The prices were competitive.


Company details

  1. Shoe Store
  2. Beach Clothing Store
  3. Fashion Accessories Store

Written by the company

All the top flip flop brands and all the key styles. With over 30 brands and mor than 3500 styles to choose from you'll find flip flops for Women, Men and Kids all in one place. With fast free delivery and free returns - visit the FlipFlopShop.co.uk - Flip Flop Shop is part of The Shore Watersports Family


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(318)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

avoid avoid avoid

Still not received my shoes nor a refund & no response to emails

July 12, 2024
Unprompted review
Flipflopshop logo

Reply from Flipflopshop

Hi Karen, As I said on your previous review this has all been resolved now apologies for the delay

Rated 1 out of 5 stars

If i could rate lower i would awful…

If i could rate lower i would awful company awful experience
Brought some flip flops incorrect sizing so had to return
Get £6.99 taken off return postage plus the postage when i puchased them taken off my refund
In total i paid £34 for the flipflops which were incorrectly sized to receive £23 refund
Disgusting service will never be using again complete con artists

August 8, 2024
Unprompted review
Flipflopshop logo

Reply from Flipflopshop

We do try and listen to our customers. So from October this year we have updated our returns and exchange processes. Check out the website for all the information

Rated 1 out of 5 stars

You have to pay £4.99 just to return

I brought flip flops which I needed to return because they were too big. I was going to order more until I realised they’d deducted £4.99 for a prepaid label to return them. I therefore won’t be using them again

August 1, 2024
Unprompted review
Flipflopshop logo

Reply from Flipflopshop

We do try and listen to our customers. So from October this year we have updated our returns and exchange processes. Check out the website for all the information but basically we now offer free exchange postage on all orders

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Rated 1 out of 5 stars

Disappointed

Very bad 2-3 days delivery is a a big lie after 10 days and I called and email them they send me the refund instead of apology.i’ll never buy even they are the last shop 👎👎👎👎👎👎👎👎

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service. No replies to phone and email.

Two pairs of sandals we bought (one for me one for my son) broke quite quickly. The first pair was within a day of purchase and I sent them back as requested by flipflopshop but they then didn't refund me or email me. After chasing for a month (their phone number doesn't take you through to anyone, it just says email them, but they don't respond to their emails), I eventually posted a negative review on their own website (which incidentally they haven't published) and they then refunded me. I have had no apology though for the poor customer service and they haven't replied to my emails for the second pair of sandals. I never leave reviews but felt this is an exception worthy of warning others of flipflopshops poor practice.

July 30, 2024
Unprompted review
Rated 2 out of 5 stars

Order arrived with no packing slip or…

Order arrived with NO packing slip or returns information.

Unfortunately the flip-flops were too tight. Decided to return only to discover there's only a 14 day return period and I'd missed it.

I didn't see the returns information when purchasing and crucially definitely NOT included in the parcel.
As most shops offer 28 days I feel this shorter period needs to be highlighted clearly in the parcel.

Emailed customer service but no answer about why there was no packing slip and no refund.

I feel misled and do not recommend this company.

Emailed the company but no return accepted despite pointing out the lack of packing slip.
£40+ wasted at the moment. Beware!

July 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Great fit, great value

These sandals fit really well and are so comfortable. They feel as if I have had them for ages, not at all like brand new shoes usually do.

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

Order arrived in poor condition. AVOID

Order arrived in poor condition. Dirty, dusty and look like they have been either worn already or thrown around in a dirty warehouse. Send numerous emails to customer service to which I am still awaiting reply. No returns slip or any option online on returns policy apart from the email that they do not reply to. Do not waste your money and go elsewhere!

May 28, 2024
Unprompted review
Flipflopshop logo

Reply from Flipflopshop

Hi Marina. I can confirm that the item you purchased was new and delivered in the original factory packaging. I'm sorry you weren't satisfied with the item received. Our product team have reviewed the photos you sent and we have now emailed you with a free returns label to return your order to us for a refund.

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Rated 1 out of 5 stars

Scammers

Batch of cow boys, ordered Havanas on the 12th and sent me a despatch email on the 15th. It’s now two month and I don’t have my flip flops and yet they took my money. Order FF439719.
Refund money back.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, they had the sandals Wanted in stock and delivered very quickly, really pleased with service, thank you.

May 10, 2024
Unprompted review

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