Would never ever use them again what an absolute waste of money. I put an ad on there. It was saying that I've had over forty people ask for details ( ie phone number or email ) and not one person ha... See more
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See what reviewers are saying
No problems with the supplier switches in the past. Hopefully this will continue. We are in changed circumstances as our old back boiler system has been replaced with an up to date Combi boiler. So ar... See more
Company replied
Largely speaking being with Flipper has been worthwhile. They certainly have saved me a lot of time searching for the best deal and although I haven’t always been completely satisfied with their choic... See more
Company replied
I've been with Flipper for well over 4 years, and there's no catch! They simply review your energy costs monthly [automatically] and tell you if they can save money by flipping you to another suppli... See more
Company replied
Company details
Written by the company
Flipper has ceased trading as of 22 October 2021
Contact info
1 Clevedon Walk, Nailsea, BS48 1WA, Bristol, United Kingdom
- 0345 528 0000
- support@flippercommunity.com
- flipper.community
Reply from Flipper
Hi John,
Thank you for your review.
We are thrilled that your switch has been good like usual. We hope that you have been able to enjoy your savings!
Kind Regards,
The Flipper Team
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Keeping energy costs low.
I have been with Flipper for some time now and they still continue to keep our energy costs low with little or no effort from ourselves.
I would not hesitate to recommend Flipper to others.
June 2, 2021
Reply from Flipper
Hi Paul,
Thank you for your review.
It is wonderful to hear that you have saved money with Flipper. If you do recommend us, make sure you use our refer a friend scheme so you benefit as well!
Kind Regards,
The Flipper Team
Very dissappointed
Very dissappointed. I have been paying twice for my gas/electric during April and May to 2 different suppliers (total £660.12). Have had no reply since 26th April from Flipper. Very poor and slow communication. Please can someone reply to me!
( This issue has now been resolved and I have received refunds for overpayments).
May 30, 2021
Unprompted review
Reply from Flipper
Hi Matthew,
Thank you for your review. I am sorry you have had payments taken from two suppliers. I have attempted to call you today however, I was unable to get through.
I have however responded to the email send to us. I am sorry again for the delay in responding to this email, we are currently experiencing higher contact volumes and working through our emails in date order as quickly as possible.
I am sorry that you hadn't received communication from us, the supplier had responded on the same day we contacted them about a refund to confirm this had been arranged, therefore we believed this was resolved and did not escalate further at the time.
I can confirm that the refunds have been raised via our senior team and your account will be monitored for the refund to be produced and chased until this has reached your account.
If you would like to discuss your account in more detail, please do not hesitate to contact us on 0345 528 0000.
Kind Regards
The Flipper Team
its nice to know i will be on the…
its nice to know i will be on the cheapest deal every month. alot less stress for me with flipper in charge!
May 25, 2021
Reply from Flipper
Hi DLM,
Thank you for your 5* review.
We are so pleased that you have peace of mind that you will always be on the cheapest deal available.
We'll always do the hard work so you can just sit back, relax and enjoy your savings!
Kind Regards,
The Flipper Team
Flipper for savings and service.
Since, because of the nature of Flipper's business, I have to deal with various separate companies through them, I can only say that they are always there to straighten out any difficulties. They always reply and apart from anything else, they save me a substantial amount of money by finding suppliers for power that I haven't the resources to find. They are professional, personal and on the ball.
May 19, 2021
Reply from Flipper
Hi Don,
Thank you for your 5* review.
It is wonderful to hear that you find our team to always be professional and on the ball. It is great that we have been able to save you a substantial amount of money as well.
We will continue to search the market for you every month so that you continue to save!
Kind Regards,
The Flipper Team
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Always good service and excellent communication.
Always good service. Great communicators. No problems so far with finding and Flipping my energy suppliers.
May 19, 2021
Reply from Flipper
Hi May,
Thank you for your review.
We're delighted to hear you're pleased with your deal and we hope you enjoy your savings!
Kind Regards,
The Flipper Team
Easy to use and efficient.
May 19, 2021
Reply from Flipper
Hi Pat,
Thank you for your taking the time to leave your review.
We are pleased to hear you find the Flipper service easy to use. We will continue to make saving on your energy bills effortless.
Kind Regards,
The Flipper Team
I have been asking for a smart meter…
I have been asking for a smart meter since I joined and being flipped several times , I still haven’t received it
To reiterate
My wife and I are disabled and can’t get readings
This information was told to you 3years ago and retold several times
If I do not receive a smart meter I will be cancelling my subscription to you
May 19, 2021
Reply from Flipper
Hi Emma,
Thank you for your review.
I attempted to call you about your account but could not get through so I have sent you an email.
I can see from your account that your supplier confirmed that you are on their waiting list to get a smart meter and will contact you when they can install one in your area. We have chased them to try and get an exact date for you.
Kind Regards,
The Flipper Team
Absolutely atrocious!
Update!
Having received a phone call literally minutes after posting my review, I was promised by the girl who called that I would have continuity and she would review and update me daily until a satisfactory outcome was reached. I followed the advice she gave me, only to be told by the other utility provider, what she asked me to do was not legal. I immediately emailed her back to inform her of this and ask for advice. Needless to say I have never heard back from her. I have however heard from one of her colleagues, who has again given me conflicting advice.
I am under no illusion that the only reason I was called by Flipper was because of this review so the review remains one star (only because I can’t give anything lower)
ABSOLUTELY ATROCIOUS!
Absolutely atrocious! Flipped me to a more expensive tariff which has now been an ongoing issue since January. No continuity in who you are dealing with. Conflicting advice given then just forwarding on emails with no input. They have now just cut me off, leaving the issue unresolved.
There are other companies offering this service, don't take the chance, use another one!!
May 18, 2021
Unprompted review
Reply from Flipper
Hello Ann.
Thank you for taking my call today, it was a pleasure speaking with you.
As discussed over the phone, I am sorry to hear that you have experienced ongoing issues with your suppliers, I can completely understand how upsetting this must be but I hope that our agreed plan of actions gives you peace of mind knowing that you always have someone in your corner to help you resolve any issues.
Speak again soon!
Kind Regards,
The Flipper Team.
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The activity went ahead with no problems
May 15, 2021
Reply from Flipper
Hi Bryan,
Thank you for your review.
It's amazing that your switch has completed smoothly. We look forward to continuing to save you money on your energy bills.
Kind Regards,
The Flipper Team
You did all the hard work for me which…
You did all the hard work for me in finding a cheaper alternative supplier which was excellent.
May 15, 2021
Reply from Flipper
Hi Diana,
Thank you for your review.
We are delighted to hear that we have found you a cheaper tariff. We'll always do the hard work so you can just sit back, relax and enjoy your savings!
Kind Regards,
The Flipper Team
Reply from Flipper
Hi Peter,
Thank you for your review.
We're pleased to hear we have been excellent and efficient with our service to you.
Kind Regards,
The Flipper Team
Wish I had never bothered
Wish I had never bothered, has cost me way more than if I'd stayed with British Gas. Feel very ripped off.
May 12, 2021
Reply from Flipper
Hi Mr Hurst,
Thank you for your review. I am sorry you feel the new tariff is more expensive.
Thank you for agreeing to a time with me to discuss your account over the phone. I want to assure you that I will be assisting you with your query in full and provide you with peace of mind about the deal we have switched you to.
I look forward to speaking with you soon.
Kind Regards
The Flipper Team
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So easy and quick
So easy and quick to do don’t know why I didn’t do it years ago. I can just sit back now and let flipper do all the work. 5*
May 12, 2021
Reply from Flipper
Hi Matthew,
Thank you for your 5* review.
It is so great to hear that you are pleased with our service. We look forward to saving you more money in the future.
Kind Regards,
The Flipper Team
Reply from Flipper
Hi Mr Youdan,
Thank you for your review.
It is great to hear your satisfaction with our service. We look forward to saving you more money in the future.
Kind Regards,
The Flipper Team
Have saved me many hundreds of pounds a…
Have saved me many hundreds of pounds a year. Recommend then toeveryone
May 12, 2021
Reply from Flipper
Hi Jem,
Thank you for your review.
It's really good to hear that you have saved so much money using Flipper! We hope that you have enjoyed your savings. If you do recommend us, make sure you use our refer a friend scheme so you benefit as well!
Kind Regards,
The Flipper Team
Left in the dark by Customer service
Told I was being transferred to a new Green Energy tariff, looked on their website and found two different rates both called the same thing, we were going on the more expensive one. Emailed Flipper customer service and got a standard bland response with no explanation or apology. No idea what’s happening. Same on my mother’s account and no response! Poor.
After the call - felt more reassured but still a little unnerved by all this and will study future flips carefully.
May 12, 2021
Reply from Flipper
Hi Pete,
Thank you for your review.
Thank you for taking our call today and discussing your account. I am glad that we were able to reassure you that you are on the correct tariff with Green and this is still the best tariff for you currently.
I apologise you did not get a response sooner after our automatic reply. We are currently experiencing higher than normal contact volumes and are working through emails in date order.
Kind Regards,
The Flipper Team
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Reply from Flipper
Hi James,
Thank you for your review.
It's brilliant to hear you have saved money through Flipper and we have saved you time as well. We will keep searching every month so you don't have to.
Kind Regards,
The Flipper Team
I am in total confusion as to whether…
I am in total confusion as to whether you are flipping me. Message sent to you. No reply
May 12, 2021
Reply from Flipper
Hi Joyce,
Thank you for your review.
Thank you for taking our call today. We are glad that we were able to clarify that we have changed the tariff between your current supplier resulting in a saving of £239.25 across the year. If you need help with anything please give us a call on 0345 528 0000.
Kind Regards,
The Flipper Team
Great service.
May 11, 2021
Reply from Flipper
Hi Krzysztof,
Thank you for your review.
We are so pleased to hear that you are impressed with the service and look forward to hearing from you again soon.
Kind Regards,
The Flipper Team
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