While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do not book with FlixBus if you expect real customer service or a refund process that works. I cancelled my booking the same day I made it, yet I still ended up paying around 350 DKK. I have... See more

Rated 2 out of 5 stars

flixbus should only be an option if you dont have further connections after getting off their busses. They simply can't be relied on to get to your destination on time. Often in Aalborg it cost... See more

Rated 3 out of 5 stars

I've went on Flixbusses a lot of times, and some experiences are better than others. Generally, Flixbus is quite good, mainly because of the price. However, on one of my more recent experiences, where... See more

Company replied

Rated 4 out of 5 stars

We have been travelling with flixbus from Århus to Paris this summer. Our seats were with sufficient space for the legs and saftety was high at the first step on the journey Århus/Berlin in regar... See more

Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great ride from Copenhagen to Aarhus

Had a great ride from Copenhagen to Aarhus with FlixBus on Tuesday evening. Im a fan of the concept, the webpage and the availability. The bus driver was very nice and welcoming too which I really appreciate. I will definitely use FlixBus again!

December 5, 2017
Unprompted review
Rated 4 out of 5 stars

A Good and inexpensive trip

A Good and inexpensive trip. Easy and smooth driving.

Would like to be able get in to the bus and take a seat before you put your suitcase away......especially when you need a special place to sit in the bus.....sea-sick og a bad leg maybe.

A little sad experience.....a lady HAD money but was not treated very kind when the driver could not give her money back - the driver must have exchange money because it says on the homepage that you can pay directly in the bus. Not everybody have creditcards or MobilePay.

December 1, 2017
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Great service

We've travelled a few times with flixbus already and we always had a good experience. Buses arrived on time in general. Plus prices are among the lowest.

November 26, 2017
Unprompted review
Rated 5 out of 5 stars

We had problems with a delated bus and the everyday basis

We had problems with a delated bus and not anyone at the Flixbus office knew anything. After waiting an hour there came a bus. Even though the information could be better from that point of view, it was still nice to get the information afterward in an email. And the way the people handled it was nice - And that is the only time out of many travels I have had a problem! :D

On an everyday basis, the busses are always there in good time, and the driver is sweet and it is a really nice and pleasant way of traveling :D

November 25, 2017
Unprompted review
Rated 5 out of 5 stars

Kind

Kind , good drivers, very professionel.
Time for leaving and arrival very precise.
Will use Flixbus another time.

November 25, 2017
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Great service

Great service! Always on time, friendly staff, and a good way to travel cheap. Would definitely recommend

November 23, 2017
Unprompted review
Rated 4 out of 5 stars

Recommended!

I tried Flexibus on medium length trips (4-5 hrs).
I had very good experiences: pretty punctual (but of course it is traffic dependent), good service on board.
I suggest to have more plugs where phones can be charged.
Overall, recommended!

November 23, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look