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United States
2.9
2 reviews
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Just say NO and RUN!!! This company will continue to charge you yearly despite cancelation of service!! ZERO customer support!! I have learned a valuable yet expensive lesson! If a company has no phone number for support and no address listed RUN! RUN!! RUN!!!
I have been a loyal customer of many years and everything was going well until last year when they charged my annual subscription fee TWICE.
Initially they denied this, and even though I sent proof of bank statements, they claimed they couldn't find any record of the transaction. After a LOT of back and forth they eventually found the duplicate transaction and said they would refund.
They claimed they couldn't refund to the paypal address that I had initially used, so they asked for another one. I asked them if they could refund directly to the card that I had paid with on paypal, but they claimed they couldn't do that either and said I would have to give them a different paypal address.
I gave them a different paypal address and they refunded. However since the refund was paid in USD and that paypal account is in GBP, paypal charged me an exchange fee.
If floathosting had paid the refund back to the original paypal account or back to the card I used on that paypal account (like most companies do) there would have been no exchange fees since both of those accounts are in USD.
Since floathosting had overcharged me to begin with, and since they had refused to refund it back to the original source and instead demanded that I gave them a different paypal address, then as far as I'm concerned floathosting have created the problem. They have to accept the consequences of THEIR actions and I should not be left at a disadvantage.
Therefore, for this year's subscription, I asked them to send me a revised invoice minus the paypal fee that I had incurred as a result of THEIR problems.
Despite FIVE appeals they have refused point blank to accept any responsibility and they expect me to stand the cost.
If this is how they treat their long term loyal customers then they certainly don't deserve any new ones!
Do yourself a favour and find a better hosting company elsewhere.
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