Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
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Review summary
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Reviews shaping this summary
James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
Company replied
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
Company replied
Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
Company replied
Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Successful dealing with Sonia , a great agent for flogas
Sonia was very polite and very poised on the phone . It was very welcome as our first dealing with flogas were very stressful and probably the hardest switch we made . Sonia actually apologized about that too as I mentioned it . So having an agent who was very calm on the phone was ideal.
She was also very helpful in solving the issue . Everything went smoothly, thanks to her.
November 5, 2026
Unprompted review
Good customer service experience with Robert
I have my electricity with flogas Ireland, and on September 1st 2026, I had called flogas customer service to talk about my electricity account/bill. I spoke to a customer service agent by the name Robert, who was very informative about the flogas services plus a very helpful,patient & friendly person. He was very good & clear in answering all my questions & mostly a very helpful person. That was the first ever time i had such an experience with flogas. Flogas should recruit more people like him. Thank you so much Robert for all your help.
September 1, 2026
Unprompted review
Reply from Flogas Ireland
Hi Jay & Bindu,
Thank you so much for taking the time to share such wonderful feedback about Robert!
We're absolutely delighted to hear that he made such a positive impression and took the time to answer all your questions clearly, patiently and professionally. It's particularly lovely to hear that his friendly and helpful approach made this such a memorable experience for you.
I'll personally ensure your kind words are shared with Robert and his manager. Recognition like this means a great deal to our colleagues, and Robert clearly demonstrated the level of care and customer service we want everyone to experience when contacting Flogas.
I also appreciate your comment that this was your first experience of this standard with us. We recognise that delivering consistently excellent service is just as important as getting things right on an individual occasion, and that's something we're continuing to focus on.
Thank you again for recognising Robert's efforts and for being a valued Flogas customer. We really appreciate your feedback and look forward to providing you with the same positive experience in the future.
Kind regards,
Gill G
Flogas Customer Experience Team
My interaction with Flogas CSC Today 04nov2026: Good!
Today 04nov2026, I phoned my utilities provider Flogas IE DUB, and went through a very pleasant interaction with Ms Sonia Oluwatoyin / Customer Services Center. Very kind and also very precise into providing me with information to plan my coming payments. If you call to their service center and can choose an officer over the phone, ask for her help: you won't be disappointed. Cheers
November 4, 2026
Unprompted review
Reply from Flogas Ireland
Hi,
Thank you so much for taking the time to share such lovely feedback about your experience with Sonia!
We're absolutely delighted to hear that she made your interaction with Flogas such a positive one. Taking the time to listen, provide clear and accurate information, and help customers plan and manage their payments is exactly the level of service we want everyone to experience.
It's particularly wonderful to hear how much you appreciated Sonia's kindness and professionalism. I'll personally ensure your fantastic feedback is shared with Sonia and her manager. I'm sure she'll be delighted to know she made such a positive impression!
Thank you again for your kind words and for recommending Sonia to others. We really appreciate your feedback and your continued custom.
Kind regards,
Gill G
Flogas Customer Experience Team
Great service from Sonia in customer…
Great service from Sonia in customer services. Took a good while to get through but when I did Sonia was very helpful. I’d really like to see a dedicated App as the current portal is not very user friendly on a mobile. I’d also like to see budget plan introduced for smart meter electricity customers.
November 4, 2026
Unprompted review
Reply from Flogas Ireland
Hi Richard,
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that Sonia provided you with excellent service, and I'll be sure to pass your kind words on to her and her manager.
I'm sorry, however, that you experienced a lengthy wait before getting through to us. We recognise how frustrating this can be and are continuing to work on improving our response times.
I also really appreciate your suggestions regarding a dedicated Flogas app and the availability of budget plans for smart meter electricity customers. Our Portal is accessible via your phone and the team are currently looking into development of a dedicated app for our customers.
Thank you again, Richard, for recognising Sonia's efforts and for taking the time to highlight where we can do better. It's feedback like yours that helps us focus on the improvements that matter most to our customers.
Kind regards,
Gill G
Flogas Customer Experience Team
It was really great!
It was really great!
All we needed was someone willing to help and we got it today.
November 4, 2026
Unprompted review
Reply from Flogas Ireland
Hi Arthur,
Thank you so much for your lovely feedback! We're delighted to hear that you received the help and support you needed today.
Your comment really resonates with us, as being willing to listen, take ownership and genuinely help our customers should be at the heart of everything we do.
I'm glad we were able to make a positive difference today, although I'm sorry if it took longer than it should have to get the support you needed.
Thank you again, Arthur, for taking the time to recognise the service you received. We really appreciate your feedback and your custom.
Kind regards,
Gill G
Flogas Customer Experience Team
Sonia Oluwatoyin
The only reason I gave 5 stars is for the person Sonia Oluwatoyin that dealt with my ongoing problems to satisfaction. Everyone else I dealt with I wouldn't even give them 1 star. Sonia delved into my problems and spoke to other departments to have my crazy situation resolved.
November 3, 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon Pat
Thank you for taking the time to share your experience. While I'm delighted that Sonia was able to resolve your outstanding issues, I'm genuinely disappointed to hear that your previous interactions with us fell so far short of your expectations.
It's wonderful to hear how Sonia took ownership of your situation, worked with other departments and followed things through to a satisfactory resolution. That's exactly the level of care and commitment we want every customer to experience, and I'll personally ensure your fantastic feedback is shared with Sonia and her manager.
Thank you again, Pat, for your patience and for recognising Sonia's efforts. We really appreciate the opportunity to put things right and hope your future experiences with Flogas reflect the excellent service Sonia provided.
Kind regards,
Gill G
Flogas Customer Experience Team
Extremely bad experience with flogas
Extremely bad experience with flogas.
I rang three weeks ago as I moved address and gave final readings and I had opened a new account in new house.
I have asked for the credit balance to be transferred to the new account.
Three weeks later and four calls it turns out that the accounts are still all opened.
Balance not transferred either and in fact a new gas account opened.
I am extremely disappointed amd annoyed with this service.
Its absolutely ridiculous.
November 2, 2026
Unprompted review
Reply from Flogas Ireland
Good morning Lumi,
Thank you for taking the time to share your experience. I'm very sorry to hear about the difficulties you've encountered while moving home and the frustration caused by having to contact us repeatedly without reaching a resolution.
Moving home should be a straightforward process, and I completely understand your disappointment that your previous accounts have not been closed correctly, your credit balance has not been transferred, and an additional gas account appears to have been opened.
This is certainly not the standard of service we aim to provide, and I sincerely apologise for the inconvenience and unnecessary effort this has caused you.
I'd really appreciate the opportunity to investigate this personally and ensure the outstanding issues are addressed. Could you please email your account details, along with your previous and new addresses, to SocialEscalations@flogas.ie
This will allow us to identify your accounts and arrange for the matter to be reviewed as a priority.
Thank you again for bringing this to our attention. We value your feedback and would welcome the opportunity to put things right.
Kind regards,
Gill G
Flogas Customer Experience Team
I didn't have to do anything
I didn't have to do anything, the change over was all done for me.
October 26, 2026
Reply from Flogas Ireland
Hi Anne Marie,
Thank you so much for your lovely feedback! We're delighted to hear that your switch to Flogas was so straightforward and hassle-free.
Making the switching process as simple and seamless as possible for our customers is really important to us, so it's great to know we delivered on that for you.
Thank you for choosing Flogas, and we look forward to continuing to provide you with great service!
Kind regards,
Gill G
Flogas Customer Experience Team
Door to door sales man extremely…
Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
October 30, 2026
Reply from Flogas Ireland
Hi David,
Thank you so much for your positive feedback! It's great to hear that our sales representative was so helpful and that you found our EV tariff competitive, particularly with your solar panels and battery storage.
We're committed to offering competitive energy solutions that help our customers make the most of their energy usage, especially as more households embrace electric vehicles and renewable technologies.
Thank you for choosing Flogas, David. We really appreciate your support and look forward to providing you with great service!
Kind regards,
Gill G
Flogas Customer Experience Team
Ease of service change and cost savings.
October 26, 2026
Reply from Flogas Ireland
Hi Noel,
Thank you for taking the time to leave us such positive feedback! We're delighted to hear that switching to Flogas was a straightforward experience and, even better, that you're benefiting from savings on your energy costs.
Making it easy for customers to switch while offering competitive value is really important to us, so it's great to know we've delivered on both.
Thank you for choosing Flogas, Noel. We really appreciate your support and look forward to continuing to provide you with great service!
Kind regards,
Gill G
Flogas Customer Experience Team
Excellent customer service delivered by…
Excellent customer service delivered by Sonia this morning albeit the waiting time could have been shorter. Thank you.
October 30, 2026
Unprompted review
Reply from Flogas Ireland
Hi Redmond,
Thank you for taking the time to share your feedback! We're delighted to hear that Sonia provided you with excellent customer service this morning. It's always lovely to see our colleagues recognised, and I'll be sure to pass your kind words on to Sonia and her manager.
I also appreciate your comments regarding the waiting time, and I'm sorry we weren't able to answer your call as quickly as you would have liked. We're continuing to focus on improving our response times while ensuring our customers receive the quality of service they deserve.
Thank you again, Redmond. We really appreciate your feedback and your custom.
Kind regards,
Gill G
Flogas Customer Experience Team
Brilliant Agent Sonia Oluwatoyin
I have been onto your company flogas many times..
over incorrect bills.. some of the agents did not write notes..
Today a lady from Nigeria Sonia Oluwatoyin was amazing
He was so good at explaining everthing, I paid 688 euros to her.. She also fixed other problems..
AND MADE NOTES
Hang on to this lady 100%
I have 6 accounts with you..
Thank you Brian...
October 30, 2026
Unprompted review
Reply from Flogas Ireland
Hi Joseph,
Thank you for taking the time to share your experience with us. I'm very sorry to hear about the ongoing billing issues you've experienced and that previous contacts didn't always result in the follow-up you deserved.
I'm absolutely delighted that Sonia was able to make such a positive difference, taking the time to explain everything clearly, resolve your concerns and ensure the appropriate notes were recorded on your account.
Sonia is clearly a credit to our team, and I'll make sure your wonderful feedback is shared with her and her manager.
Thank you for your continued loyalty to Flogas, Joseph. We really appreciate your patience and your custom.
Kind regards,
Gill G
Flogas Customer Experience Team
Great customer rep
October 29, 2026
Reply from Flogas Ireland
Hi Claire,
Thank you so much for your lovely feedback! It's great to hear you had such a positive experience with our team. Providing friendly, helpful and professional service is really important to us, so it's always wonderful to hear when we're getting it right.
Thanks again for choosing Flogas!
Kind regards,
Gill G
Flogas Customer Experience Team
Shane was brilliant
Shane was brilliant! Quick to understand my issue and address it. Overall, I have had a good experience with Flogas.
October 29, 2026
Unprompted review
Reply from Flogas Ireland
Hi Dan,
Thank you so much for your lovely review! It's great to hear that Shane was able to quickly understand your issue and get things sorted for you. I'll be sure to pass on your kind words to him.
I'm also delighted to hear that your overall experience with Flogas has been a positive one. We really appreciate your feedback and thank you for choosing Flogas!
Kind regards,
Gill G
Flogas Customer Experience Team
James was the first representative who…
James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James. Handled very professionally.
October 28, 2026
Unprompted review
Reply from Flogas Ireland
Hi Jimmy,
Thank you for taking the time to leave your review. I'm sorry you had to contact us several times before getting the help you needed. That's certainly not the experience we want for our customers.
I'm delighted that James was able to get things sorted for you and provide the professional service you deserved. I'll make sure your lovely feedback is shared with him.
Thank you again for your patience, Jimmy. We really appreciate it.
Kind regards,
Gill G
Flogas Customer Experience Team
A thank you to Justin in Flogas…
A thank you to Justin in Flogas Ireland’s billing team. He helped me resolve a issue involving two accounts and guided me through combining them into one. He was patient, clear and professional throughout. I really appreciated his assistance and would happily give five stars for the service he provided.
October 27, 2026
Unprompted review
Reply from Flogas Ireland
Hi Thomas,
Thank you so much for taking the time to share such lovely feedback about Justin! We're delighted to hear that he was able to help you resolve the issue with your two accounts and make the whole process straightforward.
It's particularly nice to hear you mention his patience, professionalism and willingness to take the time to explain everything clearly. That's exactly the kind of customer experience we want to deliver, and it's wonderful when our colleagues get the recognition they deserve.
We'll make sure your kind words are passed on to Justin and his team. I'm sure he'll be delighted!
Thank you again for choosing Flogas and for recognising Justin's efforts.
Kind regards,
Gill G
Flogas Customer Experience Team
Only just joined so no real experience
Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity.
First email I sent (incorect address for my apartment I gor no reply"!
October 26, 2026
Reply from Flogas Ireland
Good morning Rory
Thank you for taking the time to share your feedback and welcome to Flogas! We're delighted to hear that joining us and setting up your online account has been straightforward so far.
We also appreciate your comments about managing multiple properties under one login, and understand how useful that would be.
I'm sorry to hear that you haven't received a response to your email regarding the incorrect address for your apartment.
Our Customer Care team works through emails in the order they are received, so unlike a phone call, responses aren't immediate and can take a little longer during busy periods. Please be assured that every enquiry is important to us, and our team works hard to respond as quickly as possible.
If you prefer you can email SocialEscalations@flogas.ie one of the team there can answer your question.
We'd really like the opportunity to get this looked into and resolved for you. If you could contact our Customer Care team with your account details, we'll be happy to help.
Thank you again for choosing Flogas, Rory. We look forward to providing you with a great experience.
Kind regards,
Gill G
Flogas Customer Experience Team
We move House, seamlessly with Flogas
We moved house and as we found Flogas to be the most competitive in our previous house so we decided to stay with them. The move was seamless and staff efficient and highly professional.
October 22, 2026
Reply from Flogas Ireland
Hello Joan,
Thank you so much for your lovely review and, more importantly, for choosing to stay with Flogas when moving to your new home! It really means a lot to us when customers put their trust in us again.
We're delighted that you continue to find our prices competitive and that our team made the move as smooth and hassle-free as possible. Moving house can be stressful enough, so it's wonderful to hear that we made things a little easier for you.
We really appreciate your continued loyalty and wish you every happiness in your new home!
Kind regards,
Gill G
Flogas Customer Experience Team
The salesperson was very helpful and…
The salesperson was very helpful and explained everything very well. She made sure I picked the right package for my set up.
October 22, 2026
Reply from Flogas Ireland
Good Morning Mr Plower,
Thank you for taking the time to share your lovely feedback! We're delighted to hear that our sales colleague was so helpful and took the time to explain everything clearly, ensuring you chose the right package for your needs.
We believe it's really important that our customers feel informed and confident in their decisions, rather than simply being sold a product. It's wonderful to hear that this was your experience, and we'll be delighted to share your kind words with the team.
Thank you again for choosing Flogas. We really appreciate your support!
Kind regards,
Gill G
Flogas Customer Experience Team
Reply from Flogas Ireland
Hi Amy,
Thank you for your lovely feedback! We're delighted to hear that switching to Flogas was quick and easy. We know that changing energy providers should be a simple, hassle-free experience, and it's great to hear we delivered that for you.
We're delighted to welcome you to Flogas and look forward to looking after you!
Kind regards,
Gill G
Flogas Customer Experience Team
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