Compliment to Parth via Prepay Oil team. Did what he was asked to do, with due diligence and patience. So 120% customer care to him and hope he gets a big bonus and any holiday time he needs grant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Florine was so helpful and really great at explaining about my usage and what would benefit the household. One of the best experiences dealing with your company. Would highly recommend based on this c... See more
Company replied
Spoke with Nivya today re technical difficulties with using the App. Call was answered straight away - no longs queues of calls. Nivya was polite anf very helful and issue was rectified immediately... See more
Company replied
I was satisfied with the way Divine addressed my concern, with very clear communication skills, and the promptness in getting in touch with the dept. directly involved and her precise assurance that I... See more
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to deal with
Very easy to deal with, and my question was answered with great knowledge. Thank you so much.
April 17, 2026
Unprompted review
Thanks to Josh for dealing with my…
Thanks to Josh for dealing with my queries and help sort the issues. Very helpful
April 17, 2026
Unprompted review
The gentleman Abhishek
The gentleman Abhishek, from Prepay Power I was dealing with was so helpful. He was so professional. Martin
April 17, 2026
Unprompted review
Very helpful 🤠😃 polite and courteous
Very helpful 🤠😃 polite and courteous
April 17, 2026
Unprompted review
Very good talked me true everything but…
Very good talked me true everything but now having porbliem ?down losing app need help
April 17, 2026
Unprompted review
I had a great experience with OLA…
I had a great experience with OLA today. They were professional, clear, and very helpful in resolving my query about the credit from my new contract. Everything was explained in a simple and efficient way, which I really appreciated.
Thanks again to OLA for the excellent support!
April 17, 2026
Unprompted review
I would like to say thank you to Nyvia…
I would like to say thank you to Nyvia for being so patient and helpful to solve my problem, thanks again.
April 17, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was helped by a lovely lady called…
Was helped by a lovely lady called Genevieve got sorted in no time she had great patience with me I am a senior citizen
April 16, 2026
Unprompted review
Reply from Prepaypower
Hi Marie,
We appreciate you sharing your positive experience. It's wonderful to hear that your issue was resolved quickly and efficiently with great patience. We value your feedback.
- Jasmine
Was great to have a human on the line…
Was great to have a human on the line with a sense of humour too. Very helpful and professional too
April 16, 2026
Unprompted review
Reply from Prepaypower
Hi there,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Annelly was a lovely girl to speak too she was kind and helpful..A really nice polite lady.Thank you Annelly
Just a pleasant person on the other line
April 16, 2026
Unprompted review
Reply from Prepaypower
Hi Sharon D,
We're glad you had a pleasant experience with our team. Thank you for letting us know!
- Jasmine
They looked after me quick and fast an with kindness and…great service
They looked after me quick and fast and with kindness.
April 15, 2026
Unprompted review
Reply from Prepaypower
Hi Deborah,
We appreciate you sharing your feedback and are so glad we could assist you quickly and kindly. Thank you for your time!
- Jasmine
Spoke to Josh this morning
Spoke to Josh this morning. He is really helpful and really knew his stuff even at an early hour he gave service with a smile and you could hear it in his voice. Thanks again Josh.
April 15, 2026
Unprompted review
Reply from Prepaypower
Hi Thomas,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Josh provided. We will always strive to provide you with the best customer service possible.
- Heather
Reply from Prepaypower
Hi Aderonke,
Thank you for the kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
We got support from Priyanka and she is…
We got support from Priyanka and she is really helpful and we got full support.
April 15, 2026
Unprompted review
Reply from Prepaypower
Hi mandara,
We appreciate you sharing your experience. We are so happy to hear that you received comprehensive support and found the assistance to be beneficial!
- Jasmine
Customer care experience
Agsa was really pleasant and has put in place a follow up programme as my issue was not something that could be handled in one phonecall. She is also arranging for me to receive offers on an ongoing basis.
April 15, 2026
Unprompted review
Reply from Prepaypower
Hi Moira,
We're happy to hear that you had a pleasant experience and appreciate the follow-up program. We're also glad that you will be receiving ongoing offers. Thank you for your feedback.
- Jasmine
Reply from Prepaypower
Hi There,
We're happy to hear that the assistance was helpful. Thank you for your positive feedback; we appreciate it greatly.
- Jasmine
I had assistance fromAbhishek
I had assistance from Abhishek whi was very helpful and resolved the issue also he took time to listen and explained everything in great detail
April 14, 2026
Unprompted review
Reply from Prepaypower
Hi Margaret,
We appreciate you sharing your feedback. We're so glad to hear that our team member was helpful, took the time to listen, and explained everything in great detail to resolve your issue.
- Jasmine
Prepay Price review. Great information Prianka & Oskar
Great information Prianka & Oskar. I might have your name spellings slightly wrong.
April 14, 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
We appreciate you taking the time to share your kind words and for pointing out the names. We're glad you found the information helpful.
- Jasmine
Super customer service
I was dealing with Florine earlier today and can't thank her enough. I was having some difficulties and she answered all my questions and was very patient with me. Very grateful for the help I received
April 13, 2026
Unprompted review
Reply from Prepaypower
Hi Yulia,
We appreciate you taking the time to share your feedback. We're happy to hear that you received great support and that all of your questions were answered with patience.
- Jasmine
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