We have been using Floorbase/Marldon for a number of years now and there are several reasons why we love them so much! 1. Brilliant products, at reasonable prices for the quality. 2. Helpful, f... See more
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See what reviewers are saying
We’ve had Marldon supply us with floor finishes and abrasives for a few years now, a pleasure to deal with, always happy with the professional service and top quality brands. Thank you Rob FA
I used Havwoods “click & collect” service. My order was ready to collect in 50 minutes & when I arrived to collect it, I was dealt with very efficiently & professionally. What made me even more impr... See more
I was referred by a friend, and I’m so glad I decided to check it out. The staff is not only knowledgeable but also genuinely passionate about helping you find the perfect flooring solution. They wa... See more
Company details
Written by the company
FloorBase is the brands division of Marldon - leading supplier of wood floor accessories. Supplying products to the flooring industry for almost 50 years, Marldon prides itself on providing the premium products paired with an unmatched service. Get all your first-class flooring supplies from our own Marldon range and our partner leading brands: - Subfloor Preparation - Wood Floor Installation - Sanding & Finishing - Cleaning & Maintenance
Contact info
172 Brierley Road, Walton Summit Centre, Preston, PR5 8AH , PR5 8AH, Preston, United Kingdom
- 01772 696600
- info@marldon.co.uk
- floorbase.co.uk
4.8
Excellent
839 reviews
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Replied to 100% of negative reviews
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I have not started using it
I have not started using it, but clicked the mop head without attaching the little piece…so it’s not possible to detach the mop head now… I am told by Marldon themselves… without breaking it! So there should have been warning or instructions on the box itself.
The product is returnable at your own cost … but not refunded as they can’t resell the product.
So beware… there is an instruction how to attach on the you tube … watch before you “ click”
Poor start.
November 10, 2025
Reply from FloorBase by Marldon
We are very sorry to hear that you had difficulties with the advanced cleaning kit. As advised when you spoke with Lisa, you could try to remove the handle from the mop head, but there is a chance it may break. Thankfully, the cleaning kit is still in full working order, even without the small piece that is missing.
Regarding the return, our collections are handled by external couriers who do charge a fee that we unfortunately have to pass on. However, as mentioned, if you prefer to return the kit yourself, you’re very welcome to do so. In that case, you’ll receive a full refund.
We appreciate your understanding and are sorry again for any inconvenience caused.
Good quality products
We are using Marldon products: adhesives, primers, levelling compound for few years now and they are great quality and easy to use. I would recommend it to everyone.
October 21, 2025
Reply from FloorBase by Marldon
Thank you for your kind review and continued trust in our Marldon products! We’re delighted to hear they’ve served you well over the years and that you find them easy to use.
Excellent service, would highly recommend. Very knowledgeable about the products. Friendly staff
Excellent service. Very knowledgeable about the products
October 23, 2025
Reply from FloorBase by Marldon
Thank you so much for your wonderful feedback! We’re really pleased to hear you’ve had an excellent experience with our team and that you appreciate our product knowledge and service.
Very professional service.
Very professional service with friendly and helpful staff.
October 14, 2025
Reply from FloorBase by Marldon
Thank you for your kind review! We’re glad to hear you found our service professional and our team friendly and helpful.
Floorbase website was easy to navigate
Floorbase website was easy to navigate, the order process was straightforward and delivery of my purchase was within a few day.
Will use them again and would recommend.
October 13, 2025
Reply from FloorBase by Marldon
Thank you for your great feedback! We’re glad to hear you found our website easy to use and that your order arrived quickly. We really appreciate your recommendation.
Lisa & Martha were very helpful and the…
Lisa & Martha were very helpful and the order was processed quickly
October 2, 2025
Reply from FloorBase by Marldon
Thank you for your kind words! We’re so glad to hear Lisa and Martha were able to help and that your order was processed quickly. We’ll be sure to pass your feedback on to them.
Very quick delivery and great service…
Very quick delivery and great service over the phone.
October 2, 2025
Reply from FloorBase by Marldon
Thank you! We’re delighted to hear you were happy with the quick delivery and our service over the phone. We really appreciate your support.
Very nice and professional staff
Very nice and professional staff. It's always a pleasure doing business with them. Highly recommend them.
Thank you!
September 19, 2025
Reply from FloorBase by Marldon
We truly appreciate your review, your trust in us, and are happy to hear that you’ve had great experiences with our team.
Reply from FloorBase by Marldon
We really appreciate your support and are glad to know you’re happy with our service.
Amazing company and people.
We have been using Floorbase/Marldon for a number of years now and there are several reasons why we love them so much!
1. Brilliant products, at reasonable prices for the quality.
2. Helpful, friendly and professional staff that really know their products.
3. The little touches that make all the difference. For example, I love my Marldon bobble hat and we always appreciate chocolate bars in the packages!
Thank you Marldon/Floorbase! From everyone at Team Remington ⭐️⭐️⭐️⭐️⭐️
November 6, 2024
Reply from FloorBase by Marldon
Thank you so much for your amazing review and for being such loyal customers over the years! We really appreciate your continued support!
Reply from FloorBase by Marldon
We’re glad to hear you’re happy with our quick delivery and appreciate your support.
Great customer service and quick…
Great customer service and quick delivery,I will use again as the product is very easy to apply .
February 24, 2025
Reply from FloorBase by Marldon
We’re delighted to hear you’re happy with our customer service. We look forward to serving you again!
Recommend and will always use them
Super service and assistance. Had a floor sander part break and the team sorted me out with a next morning delivery of the part with great communication all the way through. Couldn't be happier.
December 2, 2024
Reply from FloorBase by Marldon
Thank you for your kind words and recommendation! Your support means a lot to us, and we truly appreciate you sharing your experience with others.
Great service quick n easy.
January 28, 2025
Reply from FloorBase by Marldon
Thank you for your feedback! We’re glad to hear you found our service quick and easy, and we really appreciate your support.
Reply from FloorBase by Marldon
Thank you for your feedback! We’re glad our communication regarding delivery met your expectations. We always aim to provide high-quality products, and we appreciate your comments regarding pricing.
Reply from FloorBase by Marldon
We’re glad your order arrived on time and well packaged. We appreciate your support!
No aftersales service
No aftersales service. Bought a floorsander at great expense on the provisos that they would supply the belts. Now they tell me the belts are no longer available. 'That's life' is what they told me.
December 22, 2024
Unprompted review
Reply from FloorBase by Marldon
Hello Gary, we’re very sorry you feel this way about the service you have received from us. We have looked into this further for you and can see that as you bought the machine from us over 20 years ago, we unfortunately don’t stock the belts as standard anymore. We are able to order these in a special item for you but as you are aware, there is a minimum order qty. As I’m sure you can understand, we’re unable to guarantee that we will stock an item for such a length of time as some things are out of our control. If you would like to discuss this further, please email us at info@marldon.co.uk.
Simple transaction to undertake
December 3, 2024
Reply from FloorBase by Marldon
Thank you for your feedback! We’re glad to hear you found the transaction simple and straightforward. We appreciate your support!
Excellent and knowledgable customer…
Excellent and knowledgable customer service, great delivery service. 5 star experience.
December 2, 2024
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