FloorBase by Marldon Reviews 839

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We have been using Floorbase/Marldon for a number of years now and there are several reasons why we love them so much! 1. Brilliant products, at reasonable prices for the quality. 2. Helpful, f... See more

Company replied

Rated 5 out of 5 stars

We’ve had Marldon supply us with floor finishes and abrasives for a few years now, a pleasure to deal with, always happy with the professional service and top quality brands. Thank you Rob FA

Rated 5 out of 5 stars

I used Havwoods “click & collect” service. My order was ready to collect in 50 minutes & when I arrived to collect it, I was dealt with very efficiently & professionally. What made me even more impr... See more

Rated 5 out of 5 stars

I was referred by a friend, and I’m so glad I decided to check it out. The staff is not only knowledgeable but also genuinely passionate about helping you find the perfect flooring solution. They wa... See more

Company details

  1. Flooring Store
  2. Building Materials Store
  3. Building Materials Supplier

Written by the company

FloorBase is the brands division of Marldon - leading supplier of wood floor accessories. Supplying products to the flooring industry for almost 50 years, Marldon prides itself on providing the premium products paired with an unmatched service. Get all your first-class flooring supplies from our own Marldon range and our partner leading brands: - Subfloor Preparation - Wood Floor Installation - Sanding & Finishing - Cleaning & Maintenance


Contact info

4.8

Excellent

TrustScore 5 out of 5

839 reviews

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Rated 1 out of 5 stars

I have not started using it

I have not started using it, but clicked the mop head without attaching the little piece…so it’s not possible to detach the mop head now… I am told by Marldon themselves… without breaking it! So there should have been warning or instructions on the box itself.

The product is returnable at your own cost … but not refunded as they can’t resell the product.

So beware… there is an instruction how to attach on the you tube … watch before you “ click”

Poor start.

November 10, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

We are very sorry to hear that you had difficulties with the advanced cleaning kit. As advised when you spoke with Lisa, you could try to remove the handle from the mop head, but there is a chance it may break. Thankfully, the cleaning kit is still in full working order, even without the small piece that is missing.

Regarding the return, our collections are handled by external couriers who do charge a fee that we unfortunately have to pass on. However, as mentioned, if you prefer to return the kit yourself, you’re very welcome to do so. In that case, you’ll receive a full refund.

We appreciate your understanding and are sorry again for any inconvenience caused.

Rated 5 out of 5 stars

Good quality products

We are using Marldon products: adhesives, primers, levelling compound for few years now and they are great quality and easy to use. I would recommend it to everyone.

October 21, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your kind review and continued trust in our Marldon products! We’re delighted to hear they’ve served you well over the years and that you find them easy to use.

Rated 5 out of 5 stars

Very professional service.

Very professional service with friendly and helpful staff.

October 14, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your kind review! We’re glad to hear you found our service professional and our team friendly and helpful.

Rated 5 out of 5 stars

Floorbase website was easy to navigate

Floorbase website was easy to navigate, the order process was straightforward and delivery of my purchase was within a few day.

Will use them again and would recommend.

October 13, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your great feedback! We’re glad to hear you found our website easy to use and that your order arrived quickly. We really appreciate your recommendation.

Rated 4 out of 5 stars

Lisa & Martha were very helpful and the…

Lisa & Martha were very helpful and the order was processed quickly

October 2, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your kind words! We’re so glad to hear Lisa and Martha were able to help and that your order was processed quickly. We’ll be sure to pass your feedback on to them.

Rated 5 out of 5 stars

Very quick delivery and great service…

Very quick delivery and great service over the phone.

October 2, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you! We’re delighted to hear you were happy with the quick delivery and our service over the phone. We really appreciate your support.

Rated 5 out of 5 stars

Very nice and professional staff

Very nice and professional staff. It's always a pleasure doing business with them. Highly recommend them.
Thank you!

September 19, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

We truly appreciate your review, your trust in us, and are happy to hear that you’ve had great experiences with our team.

Rated 5 out of 5 stars

Always good service

Always good service

September 16, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

We really appreciate your support and are glad to know you’re happy with our service.

Rated 5 out of 5 stars

Amazing company and people.

We have been using Floorbase/Marldon for a number of years now and there are several reasons why we love them so much!
1. Brilliant products, at reasonable prices for the quality.
2. Helpful, friendly and professional staff that really know their products.
3. The little touches that make all the difference. For example, I love my Marldon bobble hat and we always appreciate chocolate bars in the packages!

Thank you Marldon/Floorbase! From everyone at Team Remington ⭐️⭐️⭐️⭐️⭐️

November 6, 2024
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you so much for your amazing review and for being such loyal customers over the years! We really appreciate your continued support!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

February 25, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

We’re glad to hear you’re happy with our quick delivery and appreciate your support.

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick delivery,I will use again as the product is very easy to apply .

February 24, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

We’re delighted to hear you’re happy with our customer service. We look forward to serving you again!

Rated 5 out of 5 stars

Recommend and will always use them

Super service and assistance. Had a floor sander part break and the team sorted me out with a next morning delivery of the part with great communication all the way through. Couldn't be happier.

December 2, 2024
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your kind words and recommendation! Your support means a lot to us, and we truly appreciate you sharing your experience with others.

Rated 4 out of 5 stars

Good communication

Good communication regarding product delivery but expensive.

January 21, 2025
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Thank you for your feedback! We’re glad our communication regarding delivery met your expectations. We always aim to provide high-quality products, and we appreciate your comments regarding pricing.

Rated 1 out of 5 stars

No aftersales service

No aftersales service. Bought a floorsander at great expense on the provisos that they would supply the belts. Now they tell me the belts are no longer available. 'That's life' is what they told me.

December 22, 2024
Unprompted review
FloorBase by Marldon logo

Reply from FloorBase by Marldon

Hello Gary, we’re very sorry you feel this way about the service you have received from us. We have looked into this further for you and can see that as you bought the machine from us over 20 years ago, we unfortunately don’t stock the belts as standard anymore. We are able to order these in a special item for you but as you are aware, there is a minimum order qty. As I’m sure you can understand, we’re unable to guarantee that we will stock an item for such a length of time as some things are out of our control. If you would like to discuss this further, please email us at info@marldon.co.uk.

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